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Smooth Sales Reviews 

1,826
•
TrustScore 4 out of 5

4.1

Discount Store
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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers had a great experience with this company. Consumers consistently highlight the exceptionally fast shipping times, mentioning that purchases always arrive securely packed and offer fantastic overall value compared to alternative online stores. Everyday shoppers are genuinely thrilled to discover their favorite products readily available, describing the entire purchasing process as remarkably smooth and straightforward. However, some customers also noted experiencing significant delivery delays, alongside frustrating communication issues when trying to check on missing orders or shipping updates. A few reviewers additionally mentioned receiving faulty merchandise or completely incorrect items that required tedious return processes to properly resolve.

What people talk about most

Product

Customers had positive experiences with product, finding them to be of top quality and exactly as expected.... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt shipping times,... See more

Order

Users describe ambiguous interactions with order, with experiences varying widely among consumers. Many... See more

Price

Customers consistently note positive experiences with price, highlighting very reasonable costs and products... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing mixed experiences with their purchases. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products as described. They did forget my order and, I messaged after 1 month of not receiving any update. They swiftly got my items in the mail that day and I received them within 3 days, so all was... See more

Rated 4 out of 5 stars

The product was exactly what i wanted & expected. I was disappointment I couldn't buy more of it. Also I didn't expect the postage to be the same price as the product and I live in Bulleen Vic (Metro)... See more

Rated 4 out of 5 stars

The overall experience was good. but hard to track my delivery didn't expect it arrived quickly. it better to have delivery tracking so we can manage to receive delivery while courier arrives. Thanks... See more

Rated 4 out of 5 stars

Product is always dated well in advance and packed to avoid crushing etc. It gets dispatched quickly and efficiently BUT then after sale falls down with it taking a week or more to be delivered under... See more

Company details

  1. Discount Store
  2. Children's Store
  3. Cleaning Products Supplier
  4. Cosmetics Store
  5. Electronics Store
  6. Toy Store

Written by the company

Smooth Sales is an online store dedicated to bringing you great deals every day. Shop thousands of products from our easy-to-use website, where everything is shipped from our Australian warehouse. That means there are no long waits for your orders to arrive! We're 100% Australian-owned and operated and pride ourselves on outstanding customer service and support.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,826)

160 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Delivery took a month!

While the product itself was good, the delivery took a month, and the order status remained "order confirmed" for almost three weeks. Furthermore, customer service did not respond to any emails. I initially suspected a scam before finally receiving my parcel a month later.

March 2, 2026
Rated 1 out of 5 stars

What I ordered was not what I ordered…

What I ordered was not what I ordered it was the wrong thing that was sent as a confirmation email
I tried making u guys a number of times to change my order before it got sent out with no reply which is very disappointing and frustrating
I will not be ordering anything else from you guys

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

My order was sent to the wrong address…

My order was sent to the wrong address and in the wrong state. I notified you straight away of the error and again followed up with another email and have still not had a reply from your company. Very disappointed with your lack of customer service.

March 4, 2026
Unprompted review

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