smow Reviews 

192
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I have ordered quite some smow articles over the past months: table, pedestal, room dividers, sideboard (just arrived) and I have nor ordered a customized shelf XL. So far my experiences are very goo... See more

Rated 5 out of 5 stars

It was one of the best shopping experience. We've been looking for an USM piece for so long, but it's not an easy order to make as there are so many technical details. Smow has an amazing range of pro... See more

Rated 5 out of 5 stars

Excellent customer service! I received a damaged USM Haller door and they promptly assisted and sent me a new one to replace it with a link with video instructions on how to do so. Thank you again Lis... See more

Rated 5 out of 5 stars

When things go wrong that’s when a company can show what they’re really made off! I ordered an item that turned out to be damaged and the way SMOW handeled this was excellent. They were very quick wit... See more

Company details

  1. Furniture Store

About smow

Information provided by various external sources

Online shop for exclusively new, original designer furniture and accessories from Vitra, USM Haller, Kartell, Moormann and others. Many items available immediately. Uncomplicated customer service. Please have a look at our German shop reviews www.smow.de

Contact info

4.2

Great

TrustScore 4 out of 5

192 reviews

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4.2

All reviews

(192)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible experience

Horrible experience. I've ordered Eiermann table and its accessories, all listed as 'in stock' with delivery time of 2-5 working days. Almost one month later I still haven't received my order and customer service doesn't provide any specific time range when it will be shipped except "as soon as possible".

August 5, 2025
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Rated 5 out of 5 stars

I will be back...for shopping

Straightforward and simple ordering&payment process and smooth delivery on time - a service matching up with the excellent quality of the product.

August 1, 2022
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Rated 1 out of 5 stars

I recently ordered a USM haller…

I recently ordered a USM haller sideboard. It was packed all too lightly in a very thin cardboard crate and it was damaged in the transport. Also the second one was damaged because it was packed too lightly again - against what we had agreed on. Also, I was instructed to buy a rubber hammer and to try fix the first faulted sideboard.

The most tedious part was the difficult and slow email communication. My messages were answered after days and days and reacted on only when I was being very demanding. This whole process took me almost two months. Also the rubber hammer was never reimbursed even though I had asked for it. I would advise international customers to think very carefully when considering Smow as a USM haller store.

September 15, 2022
Unprompted review
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Reply from smow

Thank you for your feedback. We are very sorry that the two deliveries were damaged in transit to Finland. Unfortunately, we can never guarantee that furniture that leaves our warehouse in perfect condition will arrive in perfect condition at the customer, which is of course our greatest ambition and challenge. Please accept once again our apologies for the inconvenience caused.

In order to protect the USM furniture in the best possible way, it is first foiled, then the corners are protected with polystyrene and, thanks to the polystyrene corners, wedged into a precisely fitting cardboard box. Finally, the box is lashed down on a one-way pallet. With the replacement delivery, we had additionally protected the open structure of the furniture with transport metal shelfs as agreed. Unfortunately, this additional protection did not prevent damage during transport.

When we received your complaint, we contacted you by phone and offered a replacement delivery. You asked if you could also repair the furniture yourself. We complied with your request and provided you with telephone support to assist you through the repair. However, there was no mention of tool reimbursement.

In the end, you opted for a replacement delivery. When this replacement delivery was also delivered damaged, we refunded your order.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I received a damaged USM Haller door and they promptly assisted and sent me a new one to replace it with a link with video instructions on how to do so. Thank you again Lisa N.! Fast delivery, beautiful item, great customer experience: I couldn't have asked for me.

September 9, 2022
Unprompted review
Rated 5 out of 5 stars

Perfet Customer Service

It was one of the best shopping experience. We've been looking for an USM piece for so long, but it's not an easy order to make as there are so many technical details. Smow has an amazing range of products and it was so easy to order, they even reached out to us to check some details that we didn't even know we can choose. We received the furniture 3 days after we ordered it, even though we live in Amsterdam.Also we thought we will assemble it (some other store asked us an extra 90E to assemble) but we already received it fully built. We're so happy to discover this website as it will be our no:1 furniture address.

August 10, 2022
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Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, the internet site is very clear, ordering is easy ans I have been informed about each step concerning delivery. I highly recommand! :-)

April 1, 2022
Unprompted review

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