I have ordered quite some smow articles over the past months: table, pedestal, room dividers, sideboard (just arrived) and I have nor ordered a customized shelf XL. So far my experiences are very goo... See more
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See what reviewers are saying
It was one of the best shopping experience. We've been looking for an USM piece for so long, but it's not an easy order to make as there are so many technical details. Smow has an amazing range of pro... See more
Excellent customer service! I received a damaged USM Haller door and they promptly assisted and sent me a new one to replace it with a link with video instructions on how to do so. Thank you again Lis... See more
When things go wrong that’s when a company can show what they’re really made off! I ordered an item that turned out to be damaged and the way SMOW handeled this was excellent. They were very quick wit... See more
Company details
About smow
Information provided by various external sources
Contact info
Spinnereistr. 7/106, 04179, Leipzig, Germany
- +49 341 2222 88 22
- service@smow.com
- www.smow.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great shopping experience
Great product, fast shipping and very good customer service!!!🩷
Horrible experience
Horrible experience. I've ordered Eiermann table and its accessories, all listed as 'in stock' with delivery time of 2-5 working days. Almost one month later I still haven't received my order and customer service doesn't provide any specific time range when it will be shipped except "as soon as possible".
The delivery was very fast
The delivery was very fast, I was kept informed about the process, very happy. Many thanks.
Excellent service! Used it many times and will use it again.
Excellent service!
No issues. Very smooth delivery.
Well packaged. Swiftly shipped. Delivered on time.
I will be back...for shopping
Straightforward and simple ordering&payment process and smooth delivery on time - a service matching up with the excellent quality of the product.
Delivery was really prompt
Delivery was really prompt. Ordered items are of a good quality.
Swift order process and product…
Swift order process and product delivered as described. Will definitely order again.
I recently ordered a USM haller…
I recently ordered a USM haller sideboard. It was packed all too lightly in a very thin cardboard crate and it was damaged in the transport. Also the second one was damaged because it was packed too lightly again - against what we had agreed on. Also, I was instructed to buy a rubber hammer and to try fix the first faulted sideboard.
The most tedious part was the difficult and slow email communication. My messages were answered after days and days and reacted on only when I was being very demanding. This whole process took me almost two months. Also the rubber hammer was never reimbursed even though I had asked for it. I would advise international customers to think very carefully when considering Smow as a USM haller store.

Reply from smow
Excellent customer service
Excellent customer service! I received a damaged USM Haller door and they promptly assisted and sent me a new one to replace it with a link with video instructions on how to do so. Thank you again Lisa N.! Fast delivery, beautiful item, great customer experience: I couldn't have asked for me.
Perfet Customer Service
It was one of the best shopping experience. We've been looking for an USM piece for so long, but it's not an easy order to make as there are so many technical details. Smow has an amazing range of products and it was so easy to order, they even reached out to us to check some details that we didn't even know we can choose. We received the furniture 3 days after we ordered it, even though we live in Amsterdam.Also we thought we will assemble it (some other store asked us an extra 90E to assemble) but we already received it fully built. We're so happy to discover this website as it will be our no:1 furniture address.
Excellent delivery time and quality…
Excellent delivery time and quality products
Ordered a usm haller and considering it…
Ordered a usm haller and considering it is built to order it shipped very fast (the next day), it took about a week to be delivered and it was nicely packaged.
This is very good shop
This is very good shop, Fast delivery and nice customer service.
Great experience buying a Vitra chair…
Great experience buying a Vitra chair from Smow. They had it ready to deliver, so no waiting period and very fast and reliable service. Will buy from them again.
Great easy and rapid service
Great easy and rapid service! The whole process is reliable and smooth. Can only recommend.
Everything was perfect
Everything was perfect, the internet site is very clear, ordering is easy ans I have been informed about each step concerning delivery. I highly recommand! :-)
Fast delivery and goods as expected
Fast delivery and goods as expected. Very satisfied!
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