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smrtPhone is an all-in-one phone system that allows sales-driven businesses to make more calls, send more texts, and close more deals. The cloud-based phone, multi-line power dialer, integrated AI tools that capture call summaries, keywords, and outcomes, full featured mobile app, customizable call flows, and robust suite of user management tools flex and grow with you. Focused on delivering deep integration with your CRM, smrtPhone powers greater automation, reduces time spent on clerical tasks, and gives valuable insight enabling you to do business better.
131 Continental Dr Suite 305, 19713, Newark, United States
2.9
19 reviews
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Reply from smrtPhone
Hi Howard - thanks for the 5-star review.
We’re really happy to hear you had a wonderful experience with smrtPhone. If there’s anything we can do to support you as you keep rolling, just reply here or reach out to our team on smrtphone.io and we’ll jump in.
Thanks again for taking the time to share this.
The smrtPhone Team
Reply from smrtPhone
Thanks, Tanya! We’re so glad you’re enjoying the convenience of having your phone system and CRM connected in one place. That’s exactly what we designed smrtPhone to do—keep your communications seamless and efficient. If you ever have questions or want to explore more features, our team’s always here to help.
Catalin from smrtPhone
Way too difficult to setup and get started takes way too long as well
Reply from smrtPhone
Hi Alex, thank you for your feedback. We’re really sorry to hear the setup felt complicated—that’s not the experience we want for our users. Our onboarding team is happy to walk you through everything step by step and get you up and running quickly. Please reach out to support via the in-app chat on smrtphone.io so we can make sure your system is fully set up and working the way you need.
Catalin from smrtPhone
It was complicated at first. I still don't know how to fully use it. takes too much of my time.
Reply from smrtPhone
Hello!
We're sorry if it felt complicated and if it took too much of your time. Our team can walk you through everything step by step. We offer live chats with real agents, 1:1 onboarding and refresher sessions, plus quick-start guides. If you'd like, we can schedule a quick 1:1 walkthrough focused on your needs. Tell us the best way to reach you and we'll set it up. We're here to help.
Best, Catalin from smrtPhone
Reply from smrtPhone
Hi Wil,
We're sorry to hear that your experience with our system didn’t meet your expectations. We took a look at your communication with our Support Team and saw that your messages focused on general questions about the system, rather than specific issues or problems.
That said, we’d really appreciate any additional feedback you’re willing to share. Understanding what didn’t work for you helps us improve moving forward.
Thanks for taking the time to leave a review.
Best, Catalin from smrtPhone
There are often issues with listening in on calls. There should be a feature to allow different numbers to be assigned to different apps. The SMS automations should have more options.
Reply from smrtPhone
Hello Jon,
With regard to the issues you've encountered when listening in on calls, these typically occur when calls are temporarily stuck in a processing state. Fortunately, our system automatically reprocesses such calls every few hours, so they should become accessible without requiring manual action.
For assigning different numbers to different apps, we recommend reaching out to our Support Team directly. They’ll be happy to discuss your specific needs and explore possible solutions with you.
As for SMS automation, if you’re referring to drip campaigns, these can be implemented through Workflow Automation. We recommend connecting with one of our affiliate partners who specializes in this. You can find more details about that in our documentation article: smrtPhone Affiliate Partners.
If you are encountering any issues with our platform, please don’t hesitate to contact our Support Team. They are always eager to investigate and resolve any bugs that may impact your experience.
Thank you for sharing your feedback!
Best, Catalin from smrtPhone
This system has gone down 3 times in the past 2 weeks. I have ringless voicemail campaigns going out every day and I have not been able to answer inbound calls. I have no idea if im missing other calls from mail pieces because how many times this system has gone down.
Reply from smrtPhone
Hi Michael,
Thank you for your feedback.
We are sorry for the issues that you have faced while using our system. There were indeed some small issues with our carriers that have affected our system as well. Those did not take very long to be fixed and everything was up and running as soon as possible. I see that our support team was able to help you get through this issue smoothly, fast, and properly. No data was lost during this period so everything should be in place.
Best,
Catalin from smrtPhone
SmrtPhone has made contacting my leads so much simpler for my team.
I also love the reporting I get I can see exactly how many leads my team has reached out to, how many they contacted etc.
Having this high level overview of operations has helped me close so many more deals and focus efforts in the right areas.
Their customer service is also world-class. I can't recommend them enough!
Reply from smrtPhone
Hi Martin,
We are happy that smrtPhone complements your business needs, for contacting leads, detailed reporting and operations. Thank you for your kind words!
Best,
Catalin from smrtPhone
It’s not working on my iPhone but the people are nice
Reply from smrtPhone
Hi Josh,
We are sorry that you had a less than ideal experience on your iPhone. We assure you that we are constantly improving our mobile apps and we encourage you to always download the latest release for improvement fixes and bugs. Hope our updates will resolve all your issues, and feel free to contact us on smrtphone.io chat for any other questions you might have.
Best,
Catalin from smrtPhone
You need better systems and better support from your team especially with smrtdialer
Reply from smrtPhone
Hi Jattin, we are sorry that you were disappointed in how our system works, especially smrtDialer. We have answered all of your questions that you had regarding how our system works and we made sure to explain how to use it. You wanted it to work in a different way, but this is not possible since this is how it works for all of our clients and everything is working smooth and practical. Also, regarding the refund that you have asked before leaving we mentioned that those $12 in credit that have remained can not be refunded but they will not leave your account so if you decide to come back you will still be able to have access to them.
Best, Catalin from smrtPhone
The system has improved significantly over the last two years. Click-to-call from Podio and automatic call recording have added an extra level of professionalism to our sales process.
Reply from smrtPhone
Hi Greg,
Thanks for taking the time to review us. We are glad that you find our features useful and we hope you will use our new ones as well, because we are constantly improving our product.
Best,
Catalin from smrtPhone
Reply from smrtPhone
Hi Edward,
Thanks for taking the time to review us, your feedback is very important to us. We are glad that you find our live human support helpful, and I just want to let you know you are not the only one saying that, we have over 90% satisfaction rate from our clients.
Best,
Catalin from smrtPhone
Dialer is buggy and missing such basic functionality (No redial really?) it's astounding smrt dialer has survived this long.
Calls drop, auto dialer stops auto dialing, the podio mapping is laughable at best and good luck getting campaigns loaded because despite claiming full podio integration basic functionality is missing and or broken.
When pressed about it the overseas support is no help and will only tell you they don't support whatever feature you are trying to use even if its referenced in their documentation. Support is designed to get you off their lines ASAP while actually providing little to nothing in the way of help. You can't speak to someone who actually understands the systems and integrations only someone who is designed to get you to go away.
Even their documentation links are broken and you have to use the wayback machine to even read about the features that should work but don't. They will try and gas light you that the features never worked and that you're using them wrong.
You will constantly get "an application error has occurred" voice messages and the dialer will drop calls. Which are frequent and of course are intentionally vague and useless for diagnosis of issues so that support can blame your equipment. "Try using a wired connection" (I am)
Ultimately when you reach your wits end and want to leave if you ask about a refund you will be stonewalled by their "Firm refund Policy"
"smrtPhone does not offer any refunds on credits purchased in the system or subscription payments. Your credits do not expire, so you’re free to keep them as long as you want, but there are no refunds if you decide to leave our system."
So basically understand going in that you are signing up for a severely broken systems that see very little in the way of fixes or updates with no useful support methods and no way to exfil any money you dump into this broken, disgraceful, worthless system.
DO NOT SPEND MONEY ON THIS PRODUCT
You will thank me later.
*Edit* Response to reply.
Your marketing page says
Built with Podio in Mind
Our integration with Podio goes back many years – in fact, Podio was the first CRM we ever integrated with! smrtPhone was built to work out-of-the-box immediately, syncing your CRM with your phone system seamlessly.
And yet it doesn't support the basic feature of views.
Forcing clients to have the limited choice between ALL contacts in an app or none.
Perhaps you should educate yourself on the word "Seamless"
It's cool though. Made the switch to ready mode and while I had to change the implementation with podio around it at least works without an 8 second delay between when the person answers and I hear them and they aren't advertising integrations on the tin that are outright fabrications.
Nice to have a dialer that doesn't pick up just in time to hear your client hang-up.
You're right about one thing though. Your customer unfriendly refund policy does allow you to keep my $800 but I can promise you I will let enough people know about my experience that hopefully I will mitigate the amount of people you can scam with your inferior product.
I like that you chose to call it smrt phone.
because Smart certainly doesn't align with your product.
Reply from smrtPhone
We apologize for any dissatisfaction you may have experienced with our system. Our intention was never to exclude you from our live chat conversations. You are welcome to reopen the previous conversation or initiate a new one for unanswered questions. Upon reviewing the dialogue with our colleagues, we acknowledge that the smrtDialer functionality did not align with your expectations. Our documentation clarifies that lead filtering in Podio is possible using the View functionality but does not support subviews; only whole views can be filtered. Regarding our refund policy, it operates as outlined in our Terms & Conditions, which you accepted during your account setup. We sincerely apologize if you feel our support fell short of your expectations, we always help our customers as much as we can and we care a lot about our customers.
Best, Catalin from smrtPhone
I highly suggest no one should use this dialer platform ever. They are extremely expensive and are charging alot more per day for calls than I initially thought. In addition their multi line dialer is so buggy.
There are 4 to 10 second delays when connecting with a prospect.
The dialer will still dial all the numbers of a prospect even after its marked as a lead.
Their support never seem to know whats going on, and give you bland answers or ask you a bunch of questions. I really wanted this platform to work but I am going to move on before they bleed me and give little to no results.
Reply from smrtPhone
We sincerely regret any dissatisfaction you may be experiencing. Our commitment to transparency extends to our pricing structure, where you will find no undisclosed charges; every detail is available on our Pricing page. (https://www.smrtphone.io/smrtphone-pricing/)
To ensure optimal functionality within your smrtDialer campaign, it is suggested to verify that the correct settings are configured to prevent multiple calls to leads. Additionally, please be mindful that duplicated leads may result in repeated calls, since our system does not have a duplicator check mechanism.
Regarding connectivity concerns, we recommend assessing your internet connection for potential improvements. Enhancing connectivity involves taking appropriate measures:
Utilize Ethernet over WiFi whenever possible.
Close unnecessary programs such as YouTube, Netflix, Spotify, and similar applications.
Terminate background programs consuming data.
Minimize the presence of other devices.
Disconnect any non-work-related devices.
Our support team was always there to help you guys with your questions, and the questions raised are essential for identifying the underlying causes of any encountered issues.
Best, Catalin from smrtPhone
If you want software that bleeds money from your bank account while not getting any conversations or pickups from a dialer then SmrtPhone is for you! For example, 1000s of calls made with no pickups and Smrtphone is charging me an average of $40 a day with two VAs calling.
They've always been expensive but at least it worked in the past. Now they are just straight robbing people. I will edit this post with an update on a dialer that works better.
Update: BatchDialer is so much better already, it's also way cheaper and the customer service is 100x better.
Reply from smrtPhone
We sincerely apologize for the distress you are experiencing. We recommend reviewing your lists of leads as it appears that calls were successfully placed from our end, but the clients did not answer them.
Furthermore, we maintain transparency regarding our pricing structure, which is readily accessible on our Pricing page (https://www.smrtphone.io/smrtphone-pricing/).
Upon thorough examination of your account, we can confirm that all functionalities are operating as intended. However, it appears that the issue stems from the leads list you have purchased, compounded by the practice of utilizing a single phone number to contact 150 customers daily. It's important to note that major mobile carriers such as AT&T and Verizon may perceive this frequency of calls as spam, potentially resulting in your number being flagged and presented to clients as such.
Our support team was always there to help you guys with your questions, and the questions raised are essential for identifying the underlying causes of any encountered issues.
Best, Catalin from smrtPhone
Very buggy software. Calls drop. Mobile app doesn’t work well. Constant uninstall and install of the extension. Super frustrating to deal with but is the only system that integrates with our crm.
Reply from smrtPhone
We're sorry to hear that, Joshua!
In September 2023, our platform was subjected to major infrastructure improvements, and, unfortunately, it was likely for you to experience disruptions from time to time.
Since then, everything from the web dialer, to the Chrome Extension and the Mobile App has received updates, and we'd like to know if you're still having issues with the system nowadays. If you are, we highly recommend reaching out to our Support Team using the round, blue icon at the bottom of the smrtPhone web page. If you're on the go, you start chatting with us by opening the Mobile App and then tapping "Settings".
Best, Catalin from smrtPhone
I think SmrtDialer is DIY set-up at its worst.
They give you these onboarding sessions that are worthless. They could save themselves the trouble and just send you an orientation video since that's all they are is a show-and-tell of the system's features anyway.
Time would be better spent by helping a person actually set-up the dialer to avoid wasting a lot of time and causing customer frustration.
I simply can't get the dialer to work the way I want it to. No fault of the technology. Huge fault of the way this company chooses to support customers...it's all via chat. There is a time to chat and a time to talk. Getting up and running on a platform is a time to talk.
I have used other dialers with a far better experience. The only reason i continue to stick with the platform is that it integrates well with another platform I use.
If it weren't for that, I would dump this.
Reply from smrtPhone
We appreciate you taking the time to provide us with your thoughts. We value your opinions and thoughts regarding the support system and onboarding procedure. We work hard to make our services better every day.
We recognize how important prompt, individualized help is while setting up the dialer, and we sincerely apologize for any frustration you may have had during the onboarding sessions. We take note of your recommendation for a more hands-on approach and will look into ways to make this part of our service better.
We recognize the need for prompt and efficient communication, particularly in the early phases of platform setup.
It's good to hear that our platform's integration capabilities have proved beneficial to you.
Thank you again for your constructive feedback. We value your partnership and look forward to serving you better in the future.
Best,
Catalin from smrtPhone
I think if you guys did a review on communication with customer service it would be helpful to review. I addressed on the intro call for example the major concerns with issues port numbers and the A2P registration issues that are pending that seems to be a very hard task to figure out with the customer service team. There has to be a better way to set up video calls or screen sharing to fix and solve some of these problems.
Reply from smrtPhone
Thank you for taking the time to provide us with your valuable feedback!
We sincerely regret any inconvenience you may have experienced regarding the setup of your account. Rest assured, we are dedicated to assisting all our clients with any issue they may encounter.
Regarding the A2P matter, please keep in mind that all these regulations are an industry standard, and it will be required at some point on any other platforms. We're here to assist and find solutions for every client who encounters issues with this process. It's important to note that every verification process related to this subject is done by our carrier.
Kindly reach out to us through our live chat feature at your earliest convenience. We are committed to promptly addressing and resolving any concerns you may have to ensure a seamless experience.
Best, Catalin from smrtPhone
Good customer service! The App fulfills a lot of the requirements for my business.
Reply from smrtPhone
Hi Gerald, thank you for taking the time to review our product. We are happy that smrtPhone complements your business!
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