SMTP2GO Reviews 

1,896
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly reliable email delivery, stable technical infrastructure, and intuitive dashboard that makes managing bulk mailing exceptionally simple and efficient for everyday business operations. People also highlight the remarkably responsive customer support team, noting how helpful staff members always provide fast guidance and accurate problem resolution. Some reviewers were not happy with unexpected account suspensions and frustrating communication issues encountered during initial setup or identity verification steps. A few users additionally experienced unexpected service downtime or reported that they never received timely support responses when seeking necessary assistance.

What people talk about most

Service

Users describe positive interactions with service, highlighting its simple setup, stability, and reliable... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that setup is fast,... See more

Customer service

Consumers find customer service to be exceptionally responsive and reliable, frequently praising prompt... See more

Response time

Customers had positive experiences with response time, frequently highlighting impressive and prompt support.... See more

Staff

People report positive experiences with staff, highlighting fast, knowledgeable, and friendly support from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent program that simply does what you require, in our case we needed a bulk E-Mailer for sending items without fear of ISP limits on outbound mail. Support rarely needed once setup but they a... See more

Rated 5 out of 5 stars

Service works perfectly for us. All our system emails relay through smtp2togo, customer facing as well as internal systems. Support, when we’ve used them has been excellent responsive and always... See more

Company replied

Rated 5 out of 5 stars

We had in the past tried another provider and found them very difficult to work with. Main issues as well as technical were the inability of their departments to work together to resolve our issu... See more

Company replied

Rated 5 out of 5 stars

We have been using SMTP2GO for a long time and we can confidently say that they are a reliable partner for email delivery. When we started, our volume was around 10,000 emails per month. Today we... See more

Company replied


Company details

  1. #5 of 21 best companies in Email Service Provider
  2. #2 of 6 best companies in Mailing Service

Written by the company

Like a first-class courier, for email. Since 2006, we’ve provided reliable outgoing email delivery for more than 35,000 senders worldwide. Our global infrastructure ensures redundancy, so your emails are always delivered, even in rare network issues. We monitor blacklists and maintain feedback loops with major providers to keep our SMTP servers highly reputable. With data centers in the US, Europe, and Australia, emails are sent faster and stored securely in your chosen region. Intelligent routing connects you to the nearest location, enhancing speed and reliability. We prioritize security and privacy, continuously updating protocols. Our service is GDPR compliant, ISO27001 and ISO9001 certified. Our user-friendly email API includes guides, code examples, and a testing console. Choose from Free, Starter, Professional, or Premier plans with monthly or annual options. Our global support team offers free 24/7 support, is available via phone, live chat, and helpdesk. Founded in New Zealand, we understand the need for responsive support, no matter your timezone. Enjoy a 100% Service Level Agreement and a 30-day money-back guarantee.

Satisfaction Guarantee

If you don't love us within 30 days, we'll give you a refund.

We're super confident you'll love our product and support - so confident that if we somehow don't meet your expectations within the first 30 days of signing up, we'll fully refund you!

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,896)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a tool, an AMAZING tool

This is a tool. they know they are a tool.
THis tool is awesome, and does exactly what it says on the tin.
DKIM, SPF, and a way to not make a security hole in your company when you set up copiers and websites.

Perfect tool.

July 6, 2026
Rated 5 out of 5 stars

It works as expected

It works as expected. Once configured, you and done and don't have to revisit again and again. We have been using this for almost an year now.

September 7, 2026
Rated 5 out of 5 stars

Seamless

The email program works seamlessly with our accounting program. We haven't had any issues what so ever since we started using SMTP2GO. You forget that there is a program running behind the scenes when things go so smoothly.

September 7, 2026
Rated 5 out of 5 stars

Fantastic service and incredibly easy to set up!

I was struggling with email deliverability for months before switching to SMTP2GO. The difference was night and day! Now, my newsletters and transactional emails consistently land in the inbox, not the spam folder. The setup was surprisingly easy, and the dashboard provides all the insights I need. It's a solid, trustworthy service that I can rely on for my business. Highly recommended!

September 4, 2025
Unprompted review
Rated 2 out of 5 stars

Account Suspended Despite Double Opt-In

Our company account was suspended even though we were sending to double opt-in contacts. This was extremely disappointing, particularly for a business making a serious effort to follow proper email marketing and consent practices.

During our testing, we also found that inbox placement was noticeably worse than what we achieved sending through our own servers.

Based on our experience with the account suspension and overall deliverability, I would recommend businesses evaluate other providers before choosing this service.

Edit: The company has since issued our refund, which we appreciate.

September 2, 2026
Unprompted review
SMTP2GO logo

Reply from SMTP2GO

Thanks for your review and for updating it. It is important to add double opt-in lists must be collected on your site, and cannot be purchased or rented as per section 1.1 of the Terms of Service agreement.

We wish you well in finding a replacement service.

Rated 5 out of 5 stars

We switched our SMTP email to SMTP2GO…

We switched our SMTP email to SMTP2GO two years ago and couldnt be happier. Works flawlessly and easy to use. Works out of the box. Set it and forget it. I have no comparison to other services but dont know how they could be better.

March 16, 2026
Rated 5 out of 5 stars

SMTP2GO has scaled as my business has grown

I've been using SMTP2GO since my platform was a fledgling and I needed reliable e-mail delivery. It is really easy to set up, the logging is great and it was easy to scale my plan once I had outgrown the email caps on the basic plans. The activity history is really handy when people claim they never recieved an email and you're able to easily look up when it wsa delivered.

August 4, 2026
Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with SMTP2GO. Their service is reliable, easy to use, and their support team is genuinely excellent.

What I appreciate most is how proactive they are. When there is an issue, they often identify it quickly and contact me before I even need to reach out. Whenever I have a question or need help, their team responds quickly, communicates clearly, and is always willing to assist.

It’s rare to find a company that combines a reliable service with such responsive and proactive customer support. I’m very happy with SMTP2GO and would definitely recommend them.

August 24, 2026

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