SnappCar Reviews 

No notifications on chat messages

Easy process and good cars but check reviews

Legit app, it works and gives users the ability to rent out their cars with other people for different purposes.

Everything easy and quick
LIKE !

Nice app to rent a car. But the unlock car via snappcar app does not work well.

Very friendly man, very good service and a nice car!

I believe those who rent out their cars are being treated unfairly. The payouts for owners aren't that high to begin with. My car hadn't been requested for over a year, and when someone tried to book it while I was on vacation, I canceled immediately and apologized for the inconvenience. However, the next day SnappCar informed me that they would charge a €20 penalty on my next rental. I see this as a total scam. Charging a fee for a cancellation made within minutes for a booking requested only a day in advance is pure robbery. To make matters worse, their customer service responses are incredibly annoying

after few weeks of pursuing support finally received justice and the claim is cancel. Changing rate from 1 to 3. Processes contacting customers required further revision for sure.

To avoid falling into this processes gap - recommended to chat with owner after rental a few times to confirm no fines arrived.

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Experience goes seamless until it is touched to support. I got notification about a parking fine. The rules of the platform says "SnappCar will handle fine and renter will be charged the amount of fine + administrative fee. For that owner must provide evidence he contacted renter in whatsapp and did not get response"

I was not informed about the fine and warned support about that. While they were reading own terms and conditions - I've contacted car owner, transferred him costs, fine was paid and we started cancelling the fine process.

Today I got response from the Support, I'm just left copy here: " Thanks for your message. We should indeed update our information in the Help Center. This is outdated. Our new process (since March) is to handle any fine that an owner sends us, without first consulting the renter. Apologies for this incorrect information. Yet this doesn’t change the fact that we handled the fine and will stick to the 20 euro admin fee."

So - they are changing own rules when they want and with backward effect.

ps/ But guys, this is does not work like this.. I will sue you in case you try to charge me, I've saved evidences of current terms and conditions, and our chat.

upd: I received charging request for the fine was already paid by owner, I sent him money.. and I'm unable to get answer from the company for this case. I hope layer will fine a way to talk to them

not on time., delivery was 5.5 days - which cost our client money and lack of trust from my clients as a result.
and ... overcharged

Good experience

Nice car for day Trip

Great car, friendly hosts!

Good reliable and convenient app. Check in and out easy to manage. Indispensable if you are reliant on fast and cheap vehicles in the vicinity.
Will return.

Great experience! Will use again when necessary!

Simple, quick and easy to rent . It was perfect for what I needed to move a student's belongings.

Vey good, nice car, confortable and really in nice condition.

I had a terrible experience with a booking. I arrived at the car for an urgent appointment only to find it had a flat tire and was undrivable. Instead of helping me find an alternative, SnappCar simply cancelled the booking and left me stranded.
​To make my appointment on time, I had to rent a last-minute car from a competitor (MyWheels) which cost me significantly more. Despite explaining this urgent situation to support, I was offered a measly refund and an apology.. When I asked for a fair resolution to cover part of the extra costs caused by their community vehicle's failure and their dismissive support I was told "Sorry we can't give you better news, but have a nice day anyway."...
​I expected better accountability from a platform that claims to be a reliable community. Very disappointed with how dismissive the support team (Jan/Jeff) has been.

I had a very disappointing experience with Snapcar.com. What initially seemed like a convenient service quickly turned into a frustrating and expensive ordeal. The base price might look reasonable at first, but they add extra costs for almost everything.

I was charged additional fees that were never clearly explained upfront, and it felt like they were looking for any excuse to increase the final price. Small things turned into unexpected charges, making the whole experience feel unfair and misleading.

Overall, I would not recommend Snapcar.com. Be prepared to pay much more than you expect, and double-check every detail if you decide to use their service.