The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part. However, the website could definitely be improved. It is not very easy to navigate,... See more
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Company details
Written by the company
The world's biggest retailer of Snickers Workwear - biggest stocks and next day delivery.
Contact info
Kent Street, BB1 1DE, Blackburn, United Kingdom
- 01254 317001
- sales@snickersdirect.co.uk
- www.snickersdirect.co.uk
Replied to 12% of negative reviews
Typically replies within 48 hours
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Sizing very different to other makes…
Sizing very different to other makes which would have been fine but maybe a warning would have been good. Also had to pay postage both ways for return and told if I took the refund I wouldn’t get standard postage included. Having checked I don’t think this is in line with my consumer rights. Just leaves a bad taste in the mouth. The trousers will have to be amazing for me to return as a customer.
great price and fast delivery
Terrible service
Don’t expect your order to arrive quickly always the same responses items not in stock awaiting delivery etc and you have to pay for returns so by the time your refund lands if you need to return anything it’s a 4 week process at least. Nope never again.
I’m still waiting for the trousers to…
I’m still waiting for the trousers to arrive.
It was easy to open an account with…
It was easy to open an account with Snickers direct and place my order and the order was delivered the next day items where very well packaged also i got plenty of updates I'm really pleased with my purchase from Snickers direct and would recommend them
Unfortunately the item required was out…
Unfortunately the item required was out of stock and I needed it urgently so I had to make contact to request a refund and seek an alternative elsewhere. However the gentleman I spoke to on the phone was exemplary, he was very helpful, very courteous and processed the refund in double quick time. He deserves credit as he represents your business in a very positive and professional manner
Easy to buy the correct type
The trousers were easy to buy online and choose the correct size.
The delivery arrived the next day.
They are expensive but hopefully will last
Postage expensive.
Good service the product is great but postage is expensive.
Amazing work gear.
Amazing work gear.
Next day delivery, updated time and great service.
Fast delivery but website usability issues
The order itself was processed quickly and delivered without any issues, so I’m very satisfied with that part.
However, the website could definitely be improved. It is not very easy to navigate, and the order status does not seem to update in real time. For example, my order was already delivered, but the page still shows it as “packing.” Because of this, it is difficult to return the item quickly because I have to wait until the status changes.
As far as I can see, the website also does not allow customers to cancel an order directly. If someone makes a mistake while ordering, they have to write an email instead, which feels quite inconvenient nowadays. It would be very helpful if returns and cancellations could be managed more easily directly through the website.
Great and quick service
from my point of view
from my point of view, snickers direct is the most profitable place where you can buy any equipment for work and not only .... besides the fact that they have the best quality products .... you also enjoy the best communication in terms of help in buying or being informed ....I wish you happy shopping
I haven’t received my order yet
I haven’t received my order yet. It was supposedly next day delivery. Day 4 now and still no sign or indication when they might arrive
Please stop using Evri as a carrier!
Please stop using Evri as a carrier!! They are aweful. Paid for next day and still waiting a week on….
0 customer service
I ordered off the 'snickersdirect.ie' website. Bought a €120 pair of workpants. Then I got a customs charge of €55 as the pants were now coming from the UK. Have emailed 4 times to try to cancel with no answer. Phoneline doesn't work and online chat is inactive. Have no idea how it can be right to buy from your country only to be asked to pay €175 total for a pair of pants. Am still waiting for confirmation on order cancellation and a refund for almost a week now and no reply. Very annoying and poor experience.
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