We use sniffspot weekly for our two pups. We have found four that we love and visit on a rotating basis. I have had zero problems with the billing that most of these reviews are complaining about. My... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with this company has been incredible. I have a couple of dogs who "don't play well with others" and Sniffspot is the perfect solution. I found that the property descriptions are quite a... See more
Company replied
I've been using Sniffspot for quite a few years. My dog is reactive but loves to run around and get her zoomies out, and this allows her to do it. We have used many different locations and have ne... See more
Company replied
The SniffSpot I take my 2 Australian Shepherds to is the best spot for us. There is plenty pf room for my boys to run themselves silly. Our spot has seasonal decorations to take pictures with, a bal... See more
Company replied
Company details
Contact info
68 Harrison Avenue, 02111, Boston, United States
- support@sniffspot.com
- www.sniffspot.com
3.4
Average
58 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Aussies LOVE their SniffSpot
The SniffSpot I take my 2 Australian Shepherds to is the best spot for us. There is plenty pf room for my boys to run themselves silly. Our spot has seasonal decorations to take pictures with, a ball launcher, plenty of toys to toss about and they even have a stick library for those that prefer sticks. If you're looking for a safe place to take your dogs, away from unsupervised dogs in a public dog park. Then you should consider signing up with SniffSpot and find your favorite spot.
May 9, 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing your experience! We absolutely love hearing how much your Australian Shepherds enjoy their SniffSpot adventures.
Your favorite spot sounds incredible — from the seasonal photo setups to the ball launcher, toys, and even a “stick library,” it’s clear that the host has created such a thoughtful and fun environment for dogs and their humans. Hosts like this truly help make the Sniffspot community special.
We’re especially happy to hear that your boys have a safe place to run, play, and burn off energy away from the unpredictability of crowded public dog parks. Creating private spaces where dogs can relax and have fun safely is exactly why Sniffspot exists.
Thank you again for your kind words and for recommending Sniffspot to other dog parents!
Advertisement
I have taken my 2 dogs to various…
I have taken my 2 dogs to various Sniffspots over the past few years as I no longer visit dog parks for various reasons.
I usually only go to ones over 10 acres as my dogs love to run. They also love a water feature. The one I have been going to lately is 10 min. away, 15 acres with an open area, woods, a creek and a pond so they are in heaven. I can be there worry free. And if the weather turns bad I can cancel within 2 hrs. I love Sniffspots!
May 14, 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing your experience and for being part of the Sniffspot community over the years!
Your favorite spot sounds like an absolute dream for adventurous dogs. Open space, woods, a creek, and a pond all within a short drive sounds like paradise for pups who love to run and explore. We’re so happy to hear your dogs have a place where they can enjoy themselves freely while you can relax worry-free.
We also appreciate you mentioning the flexibility around cancellations when weather changes unexpectedly. We know that convenience and peace of mind are important parts of the experience for dog parents.
Thank you again for your kind words and for trusting Sniffspot with your dogs’ adventures!
I have booked this spot many times
I have booked this spot many times. My Dog loves it, plenty of space for him to run and sniff around.
Always clean and private. A bit of human activity from time to time, but not an issue at all.
May 10, 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing your experience! We’re thrilled to hear that you and your dog have found a favorite Sniffspot to return to again and again.
It’s wonderful to hear that the space has stayed clean, private, and enjoyable for your visits, and that your dog has so much room to run and explore. We know how important it is for dogs to have a safe environment where they can sniff, play, and relax comfortably.
Thank you again for your continued support and for being part of the Sniffspot community!
Great for my Lola
I've been using Sniffspot for quite a few years. My dog is reactive but loves to run around and get her zoomies out, and this allows her to do it. We have used many different locations and have never had any issues. Going to enjoy the swimming pool next month.
I used today's date, even though we didn't go anywhere today. I just wanted to write a review on my experience.
May 28, 2026
Unprompted review
Reply from sniffspot.com
Thank you so much for sharing your experience and for being part of the Sniffspot community for so many years!
We’re so happy to hear that Sniffspot has given Lola a safe space to run, explore, and get her zoomies out comfortably. Creating private environments where reactive dogs can enjoy freedom and enrichment without the stress of crowded public spaces is exactly why Sniffspot exists.
It’s wonderful to hear that you’ve enjoyed so many different locations over the years without issues, and we hope you and Lola have an amazing time at the swimming pool next month!
We also appreciate you taking the time to leave a review just to share your experience with the community. Thank you again for your support!
Too Confusing — No Way to Filter Nearby
I looked into SniffSpot but found their subscription and billing practices very confusing and frustrating. Trying to figure out exact locations, memberships, and fees felt like a waste of time. There’s no way to filter for places close to you either. For me, it’s much simpler to stick with free public dog parks.
April 5, 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear the experience felt frustrating and confusing. That’s never what we want for our users.
Sniffspot does allow guests to search and filter for spots near their location, but we understand that the discovery and booking experience may not have felt as intuitive as it should have. We’re continually working to make pricing, memberships, and search tools clearer and easier to navigate.
For additional information about our optional membership program and benefits, guests can also visit sniffspot.com/membership.
We appreciate you giving Sniffspot a try and sharing your perspective. Feedback like this helps us continue improving. If you’d ever like help finding spots in your area or navigating memberships, our team is always happy to assist at support@sniffspot.com.
Advertisement
Attempted fraud charge
Created an account and put in my card information but never used the service. Cancelled it but then SNIFFSPOT tried charging me $192. Thankfully my bank detected it as fraud or else I would have been upset. Do better
March 23, 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your frustration and understand how concerning an unexpected charge attempt can feel.
Sniffspot memberships can be canceled at any time through the account settings page. We would appreciate the opportunity to review what happened here, as we’re unable to verify account-specific details through Trustpilot.
Please reach out to our team at support@sniffspot.com so we can take a closer look at your account, confirm the billing history, and help clarify any confusion.
We appreciate the feedback and take concerns about billing very seriously.
They continued to charge me for 4…
They continued to charge me for 4 months after my cancellation. Customer service even said I cancelled but there was a glitch in their system. Refused to give a full refund.
February 20, 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must have been.
While subscription cancellations are intended to take effect immediately, we recognize that technical issues can occasionally create problems, and we understand your disappointment regarding the resolution you received.
Our team reviews billing concerns carefully and, when appropriate, issues refunds for unused membership time and credits. Refund eligibility can vary if membership benefits or credits were used during the billing period.
We appreciate you bringing this experience to our attention, as feedback like this helps us continue improving both our systems and customer experience. If there are any unresolved concerns, we’d still encourage you to reach out to support@sniffspot.com so our team can take another look at your account.
Wonky subscription service
SniffSpot made multiple charges in one day against an old canceled credit card despite being provided with a new credit card number. They then claimed via email they did not charge that card, despite all evidence to the contrary.
I have no idea how this was accomplished. There is no number to call anyone to deal with a significant issue.
Email is glacially slow. The dog yard I visited is nice, but after this mess I would never use this service.
February 17, 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Sniffspot does not intentionally charge canceled payment methods, and we’d want to carefully review any situation involving duplicate charges or payment method confusion. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced, but we understand how this experience would still feel alarming from your perspective.
We also recognize your frustration with the speed of email support. Our team works to respond as quickly as possible, especially for billing-related concerns, and we know timely communication is important when resolving sensitive issues like this.
We appreciate your feedback and are glad to hear you and your dog enjoyed the spot itself, even though the overall experience fell short. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
Be aware of billing practices
We liked the few sniff spots we used in the area. They were clean and safe.
The reason for the 2 stars is their billing practices. I had a 7 day free trial that ended on 12/30. I had set up a "bronze plan" which was $20 / month. On 12/31, Sniffspot charged my card $20. On 1/1/26, they charged me another $20 for the month of January. Apparently they bill on the 1st of the month and do not prorate for the previous month. So, I have paid $40 for 1 day in December and the month of January.
I contacted customer service and they explained why I had two charges on my card. I responded asking why the previous month was not prorated and have not heard back again.
January 10, 2026
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re glad to hear you enjoyed the Sniffspots you visited and found them clean and safe for your dog.
We also understand your frustration regarding the timing of the membership charges and the communication around billing. Memberships do renew on a monthly billing cycle, and we recognize that the timing surrounding free trial conversions can sometimes feel confusing or unexpected.
While we’re glad a refund was ultimately issued, we’re sorry there was a delay in follow-up communication while your concerns were being reviewed. Our team aims to respond to billing questions as thoroughly and promptly as possible, and we understand how frustrating delays can be.
We appreciate you bringing this experience to our attention, as feedback like this helps us continue improving both our billing communication and customer support experience. If you still have unresolved concerns, please reach out to support@sniffspot.com so our team can review your account details further.
Advertisement
READ CAREFULLY: BILLING FRAUD (WITH UPDATE FOLLOWING SNIFFSPOT RESPONSE
I signed up for a free trial of the Bronze Sniff Pass near the end of the month, and they charged me $20 at the end of the 1-week trial (as agreed upon), a few days before the end of the month… and then ALSO charged me $20 on the first of the next month. (They had never disclosed at the start of the free trial that auto-payments are processed on the first of the month, nor was that information anywhere on the website or in my account information, so I had assumed my auto-pay would occur- and re-occur regularly- on the day my trial ended. Essentially, I retroactively paid for a whole month of services when I only got 1 week.) I chalked it up to a personal oversight, and continued to use the service without issue for several months… until I went to cancel. I cancelled 2 days before the end of the month, yet they kept automatically charging me on the first of the month, past my cancellation date. One charge 2 days after cancellation, and 1 pending charge by the time I went through my credit card statement for that month. Glad I had taken screen shots for proof at the time of cancellation, because they had never sent me a email confirming the cancellation, and when I checked my account on their website today… my Sniff Pass was magically active again! PLUS, you cannot remove your credit card from their website!! Total fraudsters. Disputed with credit card company, and fortunately, was able to get the first charges refunded, but sadly, I have to follow up in a week on the “pending” charges, and I had to totally cancel my card (because my credit card company cannot guarantee SniffSpot hasn’t saved my info elsewhere), and I am still going through headache of transferring auto-pays to other merchants, onto my new card.
UPDATE, following SniffSpot’s response: What would you call it when you cancel your subscription before next month’s renewal, you have the screen shots to prove it and confirm you no longer have a subscription, but your subscription *somehow reactivates by itself*? Does that seem like an error made by a third party billing company? Not to me.
December 31, 2025
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and stressful billing concerns like this can be.
Sniffspot does not engage in fraudulent billing practices, and we take concerns regarding subscriptions, cancellations, and payment security very seriously. Memberships renew on a monthly billing cycle, and we recognize that the timing surrounding free trial conversions and renewal dates may not always feel intuitive. We appreciate this feedback regarding how billing timing and renewal information are communicated.
Subscription cancellations are intended to take effect immediately, and guests should retain access through the remainder of their billing period without additional renewals. We understand your concern regarding the charges you described and the experience you had while trying to resolve them.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced, though we understand how concerning that experience can feel from a customer perspective.
We’re glad to hear some charges were ultimately refunded, though we recognize the overall experience caused significant frustration and inconvenience. Feedback like this helps us continue improving both our billing communication and customer support experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
Very scammy
Not only do they now force you into their subscription model to even be able to use their services, their credits expire after a month while your service is active. To make matters worse, should you cancel, your credits will automatically expire at the end of that month.
I was able to contact support and get a refund, but this is clearly predatory to anyone not paying very close attention to the fine print.
December 23, 2025
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear the membership experience felt frustrating and unclear.
Membership credits are tied to the active billing period, and we understand that expiration policies may not align with every guest’s expectations. We appreciate the feedback regarding how these details are communicated during signup and cancellation, and we recognize the importance of making billing terms and credit policies as clear and transparent as possible.
We’re glad our support team was able to assist and issue a refund, though we understand your concerns about the overall experience. Feedback like this helps us continue improving both our membership communication and customer experience.
If you ever have additional questions or unresolved concerns, our team is always happy to help at support@sniffspot.com.
DO NOT SIGN UP
DO NOT SIGN UP - HORRIBLE BILLING PRACTICE
even if you NEVER use your account or engage with the service they will charge you insane subscription fees you did not sign up for!! There's also no way to remove your credit card details!!!
I've never used the service, made an account and they've charged almost $300 to my credit card without my consent DAYS before Christmas!!
December 21, 2025
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how upsetting unexpected billing concerns can be, especially during the holiday season.
Sniffspot memberships begin at $20 per month and include enough pre-paid credits typically to cover one or two bookings, depending on the spot selected. Membership charges are associated with an active subscription, and we’d want to carefully review any situation involving unexpected renewals or billing confusion.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. We understand your frustration regarding payment method management and appreciate the feedback about the account experience.
We take billing concerns seriously and would welcome the opportunity to review the account details further. Please reach out to support@sniffspot.com so our team can investigate and assist directly.
BEWARE - DO NOT USE!
I’ve had an incredibly frustrating experience with Sniffspot and their billing practices. I canceled my account last month right after my free trial week, yet they still charged me and claimed I was “late.” I reluctantly paid the $60 and canceled again, thinking the issue was resolved.
But this month, they charged me again—even though my account was already canceled. To make matters worse, their system refuses to let me remove my credit card information, which is completely unacceptable and feels irresponsible on their part.
Sniffspot clearly lacks proper account management, professionalism, and customer care. Charging customers after cancellation and blocking them from removing their payment method is not just bad service—it’s a major red flag.
I strongly do not recommend this service. Until they fix these issues, be very cautious with your billing information.
December 1, 2025
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Subscription cancellations are intended to take effect immediately, and we’d want to carefully review any situation involving charges after cancellation or confusion regarding renewal timing. We also understand your concern regarding payment method management within the account settings.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced or account details have changed, though we understand how alarming that experience can feel from a customer perspective.
We take billing concerns seriously and appreciate you bringing this experience to our attention. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
Advertisement
I was never charged a monthy fee
I was never charged a monthly fee, nor did I receive any communication that I would be charged anything before terminating my relationship with this company.
Yet, while looking over my credit card statement, there was a sniffspot charge of $80.00 - No prior notice. Having contacted this organization on several occasions, not surprisingly, I was sent a canned email response letting me know how busy they “ will get back to me” That’s as credible as my dog serving me coffee in the morning. Intend to report this to my bank as fraud, because that’s a fact.
November 2, 2025
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and concerning unexpected billing issues can be.
Subscription cancellations are intended to take effect immediately, and we’d want to carefully review any situation involving charges after cancellation or confusion regarding renewal timing. We also understand your concern regarding payment method management within the account settings.
For security and compliance reasons, payment information is managed through secure third-party payment processors, and full card details are not stored directly by Sniffspot. In some cases, banks may continue processing recurring subscription charges through account updater services even after a card has been replaced or account details have changed, though we understand how alarming that experience can feel from a customer perspective.
While we’re glad our team had the opportunity to review the concern, we understand the overall experience still fell short of expectations. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can review the account details further.
Its a scam
I signed up for a trial and did see that it was a subscription. I signed up for $20 per month. I then saw that I was charged $60 and it was going to renew for this amount each month. I never signed up for this much! I got no notification or email that I was charged, no receipt. The app said I could use those $60 to pay for services, but I couldn't find it anywhere when the billing cycle ends and how long I had to use it. I cancelled the subscription and the app said I could still use the money so I didn't ask for a refund. A few days later the $60 credit disappeared. So they basically stole $60.
September 7, 2025
Unprompted review
Reply from sniffspot.com
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating and confusing this situation must have felt.
Sniffspot memberships are available at different tiers, and membership credits are tied to the active billing period. We recognize that billing cycles, credit availability, and expiration timing may not always feel clear, and we appreciate the feedback regarding how this information is communicated within the app and during signup.
Subscription cancellations are intended to stop future renewals while allowing guests to retain access through the remainder of their active billing period. We understand your frustration regarding the credits associated with your membership and the experience you described after cancellation.
While we’re glad this charge was ultimately refunded in full, we understand the overall experience still fell short of expectations. Feedback like this helps us continue improving both our billing communication and customer experience. If there are any unresolved concerns, please reach out to support@sniffspot.com so our team can investigate and assist directly.
Great company
This is such a great idea! We have used Sniffspot for years. There are yards all over the country and we use them when we travel. We don't have to worry about reactive dogs, bad owners, or illnesses that can be passed on. They have so many different types of "yards" you can't go wrong!
July 12, 2025
Unprompted review
Reply from sniffspot.com
Thank you so much for your kind words and for being part of the Sniffspot community for so many years!
We’re thrilled to hear that Sniffspot has helped make traveling with your dog easier and more enjoyable. Providing safe, private spaces where dogs can play comfortably — especially for reactive dogs or pet parents looking for extra peace of mind — is exactly why Sniffspot exists.
We also love hearing that you’ve enjoyed the variety of spots available across the country. Our hosts work hard to create unique spaces for dogs and their humans, and feedback like yours means a lot to both our team and our host community.
Thanks again for your support and for taking Sniffspot along on your adventures!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.