Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
Company replied
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
Company replied
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
Company replied
Company details
- #9 of 9 best companies in Tool Manufacturer
- #81 of 93 best companies in Home Goods Store
- #24 of 26 best companies in Tool Store
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Big shout out to Evelyn Cebe for the…
Big shout out to Evelyn Cebe for the great customer service. She was very helpful with my issue and resolving it. Thank you!
June 29, 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that Evelyn Cebe provided you with exceptional customer service and was able to assist you in resolving your issue. Delivering timely, courteous, and effective support is something we strive for, and it’s wonderful to know Evelyn made such a positive impression.
Your kind words and recognition mean a great deal to our team, and we will be sure to share your feedback with Evelyn. Thank you again for your trust and support. We truly appreciate your business and look forward to serving you again in the future.
The Shopjoe leaf blower was great
The Shopjoe leaf blower was great! Evelyn Cebe was very patient and informative. She left your customer (Jacqueline Dolcino) feeling all warm and comfy with her purchase. I'm just Jackies handy-man, helping her out. Thanks to Evelyn for soothing Jackies concerns. Kudos!!
June 27, 2026
Unprompted review
Reply from Shop Joe
Hi Jacqueline,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're happy with your Shop Joe leaf blower and that Evelyn was able to provide such patient, informative, and reassuring assistance throughout your purchase.
We'll be sure to share your kind words with Evelyn. Recognition like yours means a great deal and motivates our team to continue delivering the exceptional service our customers deserve.
We're also grateful to Jackie's handy-man for taking the time to share this thoughtful review! Thank you both for choosing Shop Joe. We truly appreciate your support and hope you enjoy your new leaf blower for many seasons to come.
Evelyn and Cebe were fast to reply to…
Evelyn and Cebe were fast to reply to my support email and provide directions to troubleshoot my product. Although the troubleshooting did not work, I was provided with a replacement under my warranty.
June 27, 2026
Unprompted review
Reply from Shop Joe
Dear Gilana,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that our team was able to provide prompt assistance and guide you through the troubleshooting process.
While we regret that troubleshooting did not resolve the issue, we are glad that a warranty replacement was provided to help address your concerns. Your satisfaction is important to us, and we truly appreciate your kind words and continued support.
The replacement process took…
The replacement process took forever,but my Sunjoe dethatcher arrived today. Special shout out to Christian Culaba for keeping me informed on the process facilitating the replacement. 👏👏👏👏👏Well done.
June 23, 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your experience. We sincerely apologize for the length of time it took to complete the replacement process, but we're glad to hear that your Sun Joe Dethatcher has finally arrived. We greatly appreciate your patience throughout the process.
We're especially grateful for your recognition of Christian Culaba. Providing timely updates and support is something we strive for, and we're delighted to know that Christian kept you informed and helped facilitate your replacement every step of the way. We'll be sure to pass along your kind words and recognition.
Thank you for choosing Shop Joe, and we hope you enjoy using your new dethatcher for many seasons to come!
I was attempting to make repairs on a…
I was attempting to make repairs on a Sun Joe Sox 3000 pressure washer that belongs to a friend. Christopher Culaba returned my call to assist. His instructions were clear. I followed his directions and was successful in getting the machine to operate. Thru his instructions we determined the nozzle that she was using was rusted. He further explained how to clean the fouled nozzle!! Outstanding, outstanding, outstanding!!!! Thank you!!!
June 22, 2026
Unprompted review
Reply from Shop Joe
Hello Walter,
Thank you for taking the time to share your experience with the Sun Joe SPX3000 Electric Pressure Washer. We are thrilled to hear that Christopher was able to provide the support you needed and help get the pressure washer back up and running.
It's wonderful to know that his troubleshooting instructions were clear, easy to follow, and effective in identifying the rusted nozzle as the source of the issue. We take great pride in providing knowledgeable and helpful customer support, and we're delighted that Christopher was able to guide you through the repair process and explain how to properly clean the clogged nozzle.
Your kind words and recognition mean a great deal to us. We will be sure to share your feedback with Christopher and our support team, as positive experiences like yours reinforce our commitment to delivering exceptional service.
Thank you for choosing Shop Joe and for trusting us to assist with your pressure washer. If there is ever anything else we can help you with, please do not hesitate to reach out. We're always happy to assist!
Was promised a Visa gift card within 21…
Was promised a Visa gift card within 21 business days (since they could not provide a warranty replacement) but after 2 months and half still nothing
April 11, 2026
Unprompted review
Reply from Shop Joe
Hello John,
Thank you for your feedback and for bringing this matter to our attention. We sincerely apologize for the delay in receiving your gift card. This is not the level of service we strive to provide, and we understand how frustrating it must be to wait longer than the timeframe originally communicated.
We regret the inconvenience this has caused. While unforeseen circumstances can occasionally impact processing times, we recognize the importance of meeting our commitments and keeping our customers informed throughout the process.
Your feedback is greatly appreciated, as it helps us identify areas where we can improve our overall customer experience and service. We are committed to learning from this situation and making the necessary improvements.
Once again, we sincerely apologize for the delay and thank you for your patience and understanding. If you have any questions or would like an update regarding this matter, please feel free to reach out and refer to Percy and Angela for assistance.
Thank you for your continued patience.
Absolutely Awesome Experience
I can’t be more happy with the ease of getting help to solve my problem. Timely responses, urgency and top notch customer service I got from Evelyn Cebe to get me taken care of is greatly appreciated. I have already spoke with both neighbors on the side of me about what happened and how timely I got help. By living in a newly built community there are more than half of us that need a Sunjoe and I am telling all that I speak with about this excellent experience!
June 20, 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our customer support team.
Providing timely assistance and exceptional service is our goal, and we're delighted to know that Evelyn Cebe was able to resolve your concern efficiently and make the process as smooth as possible. We will be sure to share your kind words with her.
We truly appreciate you recommending Shop Joe to your neighbors and community. There is no greater compliment than earning the trust of our customers and having them share their positive experiences with others.
Thank you for choosing Shop Joe. We value your support and look forward to serving you for many years to come!
Snow Joe update
This review is an update regarding the previous one star rating I gave Snow Joe do to the fact that their customer service did not respond to my concern regarding a failed
garden hose I purchased from them. The update is that after leaving a one-star rating on Trust Pilot I was contacted by Snow Joe within 2 days. After a brief discussion with their customer service they agreed to send me another garden hose to replace the one that had failed. So, first of all I want to give a big thanks to Trust Pilot and secondly, I have to say that I am thankful to Snow Joe for doing the right thing. This replacement I was told is a ONE-TIME REPLACEMENT WITH NO WARRANTY! I'll have to see how this new hose holds up over time. Will update if needed.
June 21, 2026
Unprompted review
Reply from Shop Joe
Hello Tim,
Thank you for taking the time to provide this update. We sincerely appreciate the opportunity to address your concerns and are glad our team was able to assist you with a replacement for your garden hose.
We understand how frustrating it can be when a product does not perform as expected, and we appreciate your patience while we worked toward a resolution. Your feedback is valuable to us, as it helps us improve both our products and customer experience.
We are grateful for your willingness to give us another chance and hope the replacement hose serves you well. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.
Thank you for choosing Shop Joe.
SnowJoe Junk Products
I purchased the Snowjoe AQUAJOE garden hose about
a year ago a half ago. At the time we were about to
relocate to another location. I packed away the NEW hose still in it's original package. It was stored in our garage for about a year and a half. We never did relocate as planed. A few days ago I hooked up my NEW hose and all was fine, within two days I went out to do some watering and when I turned on the faucet the New hose was spurting water just below the female end. . I emailed SnowJoe to tell them of my disappointment!!! Have had NO RESPONSE.
Don't waste your money on their JUNK PRODUCTS!!!
May 22, 2026
Unprompted review
Reply from Shop Joe
Hello Tim,
Thank you for your feedback, and we sincerely apologize for the experience you've had with your Aqua Joe Garden Hose. This is certainly not the level of quality or service that we strive to provide, and we understand how frustrating it must have been to discover an issue with a product that had remained unused in its original packaging.
Based on your review, you mentioned that the hose was purchased approximately a year and a half ago. We stand behind the quality of our products and offer a standard 2-year warranty on eligible items. We would like the opportunity to look into this matter further and review your previous contact with our team. Could you please provide the email address you used when reaching out to us?
Alternatively, for more immediate assistance, please contact our Customer Support team at 1-866-225-9723, Monday through Saturday from 10:00 AM to 6:00 PM EST. Our team will be happy to investigate this issue further and work toward a resolution. We appreciate your patience and look forward to assisting you.
Excellent response to problem
Excellent response to problem.shaft seal failure during third use. Tiller is much better than expected and very powerful.
Service was outstanding!
June 11, 2026
Unprompted review
Reply from Shop Joe
Hello Jack,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found the tiller to be powerful and that it exceeded your expectations.
We're also pleased that our team was able to provide an excellent response and outstanding service regarding the shaft seal issue. Your kind words mean a great deal to us and serve as encouragement for our team to continue delivering the best possible customer experience.
Thank you for choosing our product and for your valuable feedback. If you ever need assistance in the future, please don't hesitate to contact us at our toll-free number, 1-866-225-9723, Monday through Saturday, from 10:00 AM to 6:00 PM EST.
I purchased a power washer
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up speaking to Christian Culaba who was super helpful. He did the registering for me and answered questions I had. He was knowledgeable, courteous, listened to my needs and a joy to talk too. I haven't tried the washer out yet but plan on it shortly and will give another review. I would have given a 5 star if I didn't have to wait for someone to pick up or I had a good website to go to. TY to Christian for his wonderful service. The delivery was super fast.
June 4, 2026
Unprompted review
Reply from Shop Joe
Hello Nancy,
Thank you for sharing your detailed feedback. We’re glad to hear that Christian Culaba was able to assist you with the registration process and answer your questions. We’ll be sure to pass along your kind words to him—he’ll appreciate the recognition for his helpful and courteous support.
We’re sorry for the inconvenience you experienced with the website and the delay in reaching our customer service team. Your comments are important, and we will use them to improve both our registration process and response times so future customers have a smoother experience.
We’re also happy to hear your delivery was super fast, and we hope you enjoy using your power washer once you’ve had a chance to try it out. If you need any assistance moving forward, our team is always here to help.
Thank you again for choosing us and for taking the time to share your experience.
Terrible customor service and defective products
My leaf blower/vacuum broke after just a few uses and was still well within warranty period. It took several weeks of going back and forth with customer service to find out they could not replace it because they had no other leaf blower/vacuums available. Said they could only give me store credit. I told them I couldn't use store credit because they had no leaf blower/vacuums available, and I didn't need anything else they sell. So after a lot of back and forth, they agreed to send me a visa gift card in the amount I paid for the item, once they received my broken unit back. I mailed my broken unit back to them, and now over two months later, I have still not received my gift card, even after contacting them several times. Extremely disappointed and frustrated with this company. Will absolutely never purchase anything from Shop Joe again. This is all over $100. You would think they value their customers enough to not make them jump through hoops and wait months for a simple refund of a defective item. I don't like to leave negative reviews, but now I am so fed up. I feel the negative review is well-deserved in this situation.
April 1, 2026
Unprompted review
Reply from Shop Joe
Dear Grace,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the product failure, the challenges you encountered during the warranty process, and the delays in receiving a resolution. We also recognize how disappointing this experience has been after multiple follow-ups.
Please contact us directly at +1 866-225-9723 Monday through Saturday from 10 AM–6 PM EST.
We truly value your feedback and will review this matter with our team to help improve our processes and customer experience moving forward.
Reply from Shop Joe
Dear Norma,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that you had a helpful and positive interaction with our support team and that your concerns were addressed in a professional and attentive manner.
We truly appreciate your kind words and your support.
Pressure washer nozzel.
Thank you for being so respectful to my issues. Joanna was helpful, she walked me through the trouble shotting processes and eventually decided a replacement was the best solutions to resolve my issues.
June 8, 2026
Unprompted review
Reply from Shop Joe
Dear Jan,
Thank you for your positive feedback and for taking the time to share your experience. We are pleased to hear that your issue was handled with care and that the troubleshooting process was helpful in reaching a suitable resolution.
We truly appreciate your kind words regarding the support you received and are glad that a replacement was provided to resolve the matter.
Thank you again for your support and for choosing Sun Joe.
Quick reponse
Quick reponse, detailed instructions on the return of damaged equipment under wareenty
May 28, 2026
Reply from Shop Joe
Hello Frank,
Thank you for your wonderful feedback. We’re delighted to hear that you found our team extremely helpful.
Providing knowledgeable, responsive, and supportive assistance is one of our top priorities, and it’s always rewarding to know that our efforts made a positive impact on your experience. Your kind words are truly appreciated and will be shared with our team as encouragement to continue delivering the level of service our customers deserve.
Thank you for choosing Shop Joe, and we look forward to assisting you again in the future.
Can't get replacement grass blades
The product works great, however you cannot get replacement grass blades. So once the 10 that the product ships with are gone, the trimmer is useless. Very disappointing, because I have several Sun Joe products that work great.
May 28, 2026
Reply from Shop Joe
Dear Janice,
Thank you for sharing your feedback regarding your Sun Joe grass trimmer.
We are glad to hear that the product itself has been working great for you, however we are very sorry to learn about your frustration regarding the availability of replacement grass blades. We understand how disappointing it must be when parts are difficult to obtain, especially when this affects the continued use of your tool.
Your comments are very important to us and will be shared with our product and parts teams for further review. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve product support and availability of replacement components.
We would appreciate the opportunity to review your case and work toward a resolution. One of our team members will be reaching out to you to further review this matter and provide assistance.
We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve both our products and customer experience.
You literally never answered my…
You literally never answered my question and it’s been over a week. My safety key broke in the outlet of my mower, I asked if there was a way to bypass it. Your AI chatbot didn’t understand. I was directed send the question, with pictures of the broken product, to a real person and NEVER got any response. I bought a new mower from a different company
May 27, 2026
Reply from Shop Joe
Dear Dianna,
Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding the lack of response to your inquiry and the difficulties you encountered in seeking assistance for your mower issue. We also regret that this resulted in a disappointing experience.
Please know that our team will reach out to you to provide further assistance and support.
We truly value your feedback and will review this matter with our team to help improve our responsiveness and customer support processes.
The batteries only last about 10…
The batteries only last about 10 minutes before needing to be recharged. That is unacceptable!
May 26, 2026
Reply from Shop Joe
Dear Michael,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as this is not the level of performance or experience we aim to provide.
We understand your concerns regarding the battery runtime and how it has impacted your use of the dethatcher. Please know that someone from our team will be reaching out to you to provide further assistance and help address your concern.
We truly appreciate your patience and understanding.
Your staff is extremely difficult to…
Your staff is extremely difficult to deal with and your warranty process is exceedingly slow.
May 26, 2026
Reply from Shop Joe
Hello David,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced, as this is not the level of service or support we aim to provide.
We understand your concerns regarding your experience with our customer service and warranty process. We appreciate your patience and hope that your issue has been resolved to your satisfaction.
We truly value your feedback and will continue working to improve our customer experience.
Good communication on a parts return
Good communication on a parts return. Warranty replacement honored.
May 26, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your feedback. We sincerely appreciate your positive remarks regarding the parts return process and the handling of your warranty replacement.
We are pleased to know that our communication met your expectations and that the warranty claim was honored without issue. Providing clear, timely communication and ensuring a smooth resolution for our customers are top priorities for our team, and it is always encouraging to hear when we have delivered on those commitments.
Your feedback is valuable to us as it reinforces the importance of maintaining high standards in both service and support. We truly appreciate your trust in us and look forward to continuing to assist you with any future needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.