Your company never got back to me after I made an online inquiry and then emailed you the same question. I emailed a few times and never heard from anyone. I was given a ticket number in an init... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Your prompt response is greatly appreciated. I don't understand why some thing as simple as trimmer string for a trimmer that was purchased a year ago can be out of stock. I'm on the waiting list bu... See more
Company replied
I purchased a power washer and could not register it on the website that was listed in the manual. That is the reason for a 4 star plus it took a while to get a hold of customer service. I ended up s... See more
Company replied
Products have deteriorated. Customer service tries to help but entire process seems painfully and needlessly slow. I’ve lost faith in their warranties. I have several items from snow/Sun Joe over the... See more
Company replied
Company details
- #9 of 9 best companies in Tool Manufacturer
- #81 of 93 best companies in Home Goods Store
- #24 of 26 best companies in Tool Store
Written by the company
Shop Joe specialize in developing outdoor tools. Visit now to shop and save on electric and cordless snow blowers, lawn mowers, and much more.
Contact info
221 River Sreet , 07030, Hoboken, United States
- (866) 225-9723
- help@shopjoe.com
- www.snowjoe.com
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
At first
At first, they were working real hard to try to resolve that I had fire caused by their batteries in my kitchen, but since then I've been waiting over a week for a resolution.
April 24, 2026
Reply from Shop Joe
Hello Philip,
Thank you for bringing this matter to our attention. We sincerely apologize for what happened, as this is not the level of service and support that we aim to provide.
We understand your concern and frustration regarding the delay in resolution, especially given the seriousness of the situation. Please know that we take matters like this very seriously.
As part of our ongoing follow-up, we sent you an email yesterday regarding this matter. We truly appreciate your patience and understanding while this is being reviewed, and we remain committed to assisting you throughout the process.
I spoke to 3 customer service…
I spoke to 3 customer service representatives about my issue. Each time I called, my issues were addressed with empathy and respect. Kudos.
April 24, 2026
Reply from Shop Joe
Hello Mark,
Thank you for taking the time to share your experience. We’re truly pleased to hear that each of the customer service representatives you spoke with addressed your concerns with empathy and respect.
Providing supportive and professional assistance is very important to us, and your kind words mean a great deal to our team. We will be sure to share your feedback with our customer service staff as recognition for their efforts.
Thank you again for your support and for choosing Shop Joe.
Great response to customer service
April 24, 2026
Reply from Shop Joe
Hello Mike,
Thank you for your positive feedback. We’re very happy to hear that you had a great experience with our customer service team.
Providing responsive and helpful support is very important to us, and it’s always rewarding to know our efforts made a positive impression. We truly appreciate your support and thank you for choosing Shop Joe.
very low quality products
I was unable to replace my defective item with a similar product. I instead picked something else off the website. I'm shocked at just how bad the quality is on these items. I will definitely not be shopping with this company again. The support staff was very helpful.
April 24, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for your experience, as this is not the level of product quality or service we aim to provide.
We understand your disappointment regarding the replacement process and the quality of the product you ultimately received. While we appreciate your kind words about our support staff, we regret that the product itself did not meet your expectations.
Please know that we truly value your feedback, as it helps us identify areas for improvement in product quality and overall customer service. Your comments will be shared with the appropriate team for further review and future improvements.
Once again, we sincerely apologize for the frustration and disappointment this experience has caused. If there is anything else we may assist you with, please feel free to reach out to us.
Deceived by the customer service representative
It is unfortunate that you are unwilling to make this situation right. At this point, I have lost trust in your brand. I feel deceived by the customer service representative who recommended that specific machine as a replacement and said he would send a discount code. I expected the discount code to work to purchase the recommended device, but it did not. I will look for a brand with a stronger reputation that I can trust. I will also share my experience with others and encourage them to consider other brands.
April 24, 2026
Reply from Shop Joe
Hello Jeff,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you had, as this is not the level of service or communication we aim to provide.
We understand how disappointing and frustrating this situation must have been, especially regarding the recommendation provided and the issue you encountered with the discount code. We also regret hearing that this experience has affected your trust in our brand. Please know that your concerns are being taken seriously.
We truly value your feedback, as it helps us identify areas for improvement in our overall customer service and communication processes. Your comments will be shared with the appropriate team for further review and future improvements.
Once again, we sincerely apologize for the inconvenience and frustration this situation has caused. If there is anything else we may assist you with, please feel free to reach out to us.
Reply from Shop Joe
Hello Nazim,
Thank you for your kind words and positive feedback. We’re delighted to hear that you had a great experience and received great service.
Customer satisfaction is very important to us, and it’s always rewarding to know our efforts are appreciated. Thank you for choosing Shop Joe, and we look forward to serving you again in the future!
No parts in stock…seems to be a…
No parts in stock…seems to be a constant issue. I took the hose apart, found the needed piece and picked up an O ring at my local Ace. Fixed it for $.48. Don’t need your replacement hose afterall!
April 24, 2026
Reply from Shop Joe
Hello Joanne,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced, as this is not the level of service we aim to provide.
We understand your concern regarding parts availability and the frustration caused when needed components are not readily in stock. We truly appreciate you taking the initiative to resolve the issue on your own, and we’re glad to hear you were able to get your unit working again.
Your feedback is very valuable to us, as it helps identify opportunities for improvement in product quality, parts availability, and overall customer service. Please be assured that your comments will be shared with the appropriate team for further review and future improvements.
Once again, we sincerely apologize for the inconvenience, and if there is anything else we can assist you with, please feel free to reach out to us.
Planned obsolescence, It’s unbelievable
It’s unbelievable. I had to replace the entire unit because the plastic safety button wore down to where it would not stay engaged so I couldn’t turn it on and off. Typical corporate America with planned obsolescence.
April 24, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for what has happened, as this is not the level of product quality or service that we aim to provide.
We understand your frustration regarding the issue with the safety button and the impact it had on the usability of your unit. Feedback like yours is very important to us, as it helps identify areas for improvement in product durability, parts availability, and overall customer service experience.
Please be assured that your comments will be shared with our team for further review and future product improvements. Once again, we sincerely apologize for the inconvenience this has caused, and if there is anything else we can assist you with, please feel free to reach out to us.
SunJoe pressure washer
I called for a warranty replacement and I waited for a new unit for two weeks and had to call back to find out that I needed to send my unit back first in the original shipping container. Well I had the unit for a year so I didn’t have a shipping container. I complained and the tech sent the new unit out so I could return the old unit and I have the old unit pack and ready to ship.
April 24, 2026
Reply from Shop Joe
Hello Raymond,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration caused during your warranty replacement process.
We understand how disappointing it must have been to wait for an update after your initial call, only to later find out that the return procedure required additional steps that were not clearly communicated at the start. We also recognize the difficulty of being asked to return the original unit in its shipping container after owning it for an extended period, and we appreciate your patience in working through that situation.
We’re glad to hear that the issue was eventually resolved and that a replacement unit was shipped to you, and that you were able to properly prepare your original unit for return. However, we also acknowledge that the overall experience should have been smoother and more clearly handled from the beginning.
Your feedback is very important and will be shared with the appropriate team to help improve communication and warranty support processes moving forward.
I had a warranty issue on one of the the Aqua Joe products.
I had a warranty issue on one of the Aqua Joe products. I contacted the customer service via email. I received an immediate response. Christian Culaba handle my issue with excellent communications and resolved the issue immediately . I would not hesitate to purchase again from Aqua Joe!
April 27, 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for sharing your experience with your Aqua Joe product warranty issue. We’re very glad to hear that you received prompt assistance and that Christian was able to communicate clearly and resolve your concern efficiently.
It’s always our goal to provide responsive and helpful customer support, and we truly appreciate you taking the time to recognize this experience. Your feedback means a lot to our team and will be shared accordingly.
We’re pleased to know your issue was resolved and that you would not hesitate to purchase from Aqua Joe again. Thank you for your support and for being a valued customer.
Outstanding service
Outstanding service. This company stands behind their product. Evelyn Cebe was a true professional. Thanks.
April 8, 2026
Unprompted review
Reply from Shop Joe
Hello John,
Thank you very much for your kind words and for taking the time to share your experience with us!
We’re truly delighted to hear that you’re satisfied with the service and that we were able to meet your expectations. Your feedback means a great deal to us, as we continuously strive to provide the highest level of support and stand behind the quality of our products.
We’re especially pleased to know that Evelyn Cebe made such a positive impression. We will be sure to share your recognition with her—acknowledgment like yours is incredibly motivating for our team.
If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future.
Snow JOE.. OH NO !
Snow joe stopped operating on the very first use in snow in February. The brushes and commutator are burnt . Company does not list the parts . Called the company and they want me to totally disassemble to see the brush sizes. How disappointing
February 3, 2026
Unprompted review
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to provide such detailed feedback and for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service or product quality we aim to provide.
We greatly value your feedback, as it helps us identify areas for improvement in product performance, parts availability, and overall customer service. Your comments will be shared with our team to inform future improvements and ensure that we continue to enhance the experience for all of our customers.
Once again, we sincerely apologize for the inconvenience you have encountered and greatly appreciate your patience and understanding as we review this matter.
Thanks to Jessa's help
Thanks to Jessa's help, I was able to reattach my rear wheel on my Sun Joe electric lawn mower.
Thanks again, Jessa,
March 26, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience. We are delighted to hear that Jessa was able to assist you in reattaching the rear wheel on your Sun Joe electric lawn mower. Providing knowledgeable and helpful support is a priority for our team, and it is always rewarding to know that our efforts made a positive difference.
We will be sure to pass along your kind words to Jessa, as feedback like yours not only acknowledges her hard work but also motivates our entire team to continue delivering exceptional service. Your satisfaction is very important to us, and we are pleased that your issue was resolved successfully.
Once again, thank you for your thoughtful note. We greatly appreciate your trust in our company and look forward to assisting you in the future should you need any further support.
I am still waiting for a replacement…
I am still waiting for a replacement lawnmower. I’m not sure if they’re gonna call me or I need to call them again. It’s on backorder. So is my yard.
March 25, 2026
Reply from Shop Joe
Hello Karen,
Thank you for taking the time to share your feedback and for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced, as this is not the level of service we aim to provide. We completely understand how frustrating it must be to be waiting for a replacement lawnmower, especially while your yard remains unattended.
Please be assured that we are reviewing your situation carefully to understand what caused the delay. Once you receive an email notification indicating that the lawnmower is available, we kindly ask that you reach out to us so we can assist you further. If you have not received any notification regarding availability, you are welcome to contact us directly to verify the status. Our team can be reached at our toll-free number, 1-866-225-9723, Monday through Saturday from 10 AM to 6 PM EST.
We greatly appreciate your patience and understanding as we look into this matter and ensure that your concerns are addressed appropriately.
Once again, we sincerely apologize for the inconvenience and thank you for giving us the opportunity to review this situation.
Reply from Shop Joe
Hello Jeff,
Thank you for taking the time to share your experience. We are thrilled to hear that you found our customer service department to be “top notch.” Delivering prompt, knowledgeable, and courteous support is a core value for our team, and your recognition is greatly appreciated.
Feedback like yours reinforces our commitment to providing consistently high-quality service and motivates us to continue striving for excellence in every customer interaction. We are grateful for your trust and for choosing our company, and we look forward to continuing to meet and exceed your expectations in the future.
Once again, thank you for your kind words. Your satisfaction is our highest priority, and we are always here to assist you whenever needed.
Excellent customer service!
March 25, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for taking the time to share your experience with us. We are delighted to hear that you found our customer service to be excellent. Providing attentive, reliable, and professional support is a priority for our team, and it is always encouraging to know that our efforts have made a positive impact.
Your feedback is highly valued, as it helps us maintain and continually improve the level of service we provide to all of our customers. We truly appreciate your recognition and your trust in our company.
Once again, thank you for your kind words. We look forward to continuing to serve you and ensuring that every experience with our team meets the highest standard of service.
My product came without the dethatcher…
My product came without the dethatcher blade. When I contacted customer service, they sent me the wrong blade. When I reported this to them, they said they would take care of it and again sent me the wrong blade. This is my third time trying to get the detach blade here.
March 25, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the repeated issues you’ve experienced with receiving the correct dethatcher blade. We understand how frustrating this must be, especially after multiple attempts to resolve the problem. This is not the level of service we aim to provide, and we deeply regret the inconvenience it has caused.
Please be assured that we are taking your feedback seriously and will conduct a thorough review to determine what went wrong in this situation. Your experience is important to us, and we want to ensure that similar issues are addressed appropriately moving forward.
One of our team members will be reaching out to you directly regarding this matter. In the meantime, we greatly appreciate your patience and understanding as we investigate the situation.
Once again, we sincerely apologize for the inconvenience and thank you for giving us the opportunity to address this.
I had a defective knob and after…
I had a defective knob and after spending a long time with a customer service person I was to receive replacement knob. They arrived in a timely period only to find they weren’t the correct size. The bolts were too large and couldn’t pass through the opening on the frame. I have sent 2 emails addressing the issue and I have not received a response.
March 25, 2026
Reply from Shop Joe
Hello Paul,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve had, as this is not the level of service we strive to provide. We understand how frustrating it must be to receive a replacement that does not fit and to not have received a timely response to your emails.
Please be assured that we are taking your feedback seriously and will be conducting a thorough review to determine what went wrong in this instance. Your experience is important to us, and we want to ensure that issues like this are addressed appropriately.
One of our team members will be reaching out to you directly regarding this matter. In the meantime, we greatly appreciate your patience and understanding as we investigate the situation.
Once again, we sincerely apologize for the inconvenience and thank you for allowing us the opportunity to look into this.
Reply from Shop Joe
Hello Phyllis,
We sincerely apologize for your experience, as this is not the level of service we aim to provide.
We truly value your feedback, as it helps us identify areas for improvement, particularly in product quality and overall customer service. Please rest assured that your comments will be shared with our team to support future improvements and help prevent similar situations.
Once again, we apologize for what you have gone through and appreciate your patience and understanding. If there is anything further we can assist you with, please do not hesitate to reach out to us through our toll-free number, 1-866-225-9723, available Monday through Saturday from 10 AM to 6 PM EST.
Do not buy from this company
They have refused to honor their replacement warranty. Had a pressure washer that did not last one year in service. They will claim the product is out of stock even as their website has said product available for sale.
March 25, 2026
Reply from Shop Joe
Dear Valued Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for the experience you’ve described, as it does not reflect the level of service and reliability we strive to provide to our customers.
We understand how frustrating it must be to encounter an issue with a product that has not met expected durability standards, as well as the concern caused by the perceived inconsistency between product availability and the information provided during your warranty claim. This is certainly not the experience we want for our customers, and we regret any inconvenience and disappointment this situation has caused.
Your feedback is very important to us. It helps us identify gaps and areas where we need to improve, particularly in terms of communication, transparency, and the overall customer service experience. We are committed to taking these insights seriously and using them to strengthen our internal processes and ensure a more consistent and reliable experience moving forward.
Please be assured that your feedback will be formally shared with the appropriate teams for further review and consideration as part of our ongoing improvement efforts. Additionally, we will be conducting a more thorough review of this matter internally. One of our team members will be reaching out to you directly to follow up and ensure your concerns are properly addressed.
We appreciate you taking the time to share your experience with us.
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