SNOWLEADER Reviews 4,545

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Perfect fit. Stays well on my back. Sufficient compartments even for carrying things around town. However, it fills it's intended purpose for ski mountaineering, perfectly

Rated 1 out of 5 stars

Be careful when ordering from this webshop!! My entire order went missing and after more than three weeks, three phone calls and two emails, I still have not received a refund. Communication is s... See more

Company replied

Rated 5 out of 5 stars

The track and trace information from DPD was not completely reliable. My package was still supposed to be in France, but it had already been delivered to me. Other than that, I am very satisfied. The... See more

Company details

  1. Sporting Goods Store

About SNOWLEADER

Written by the company

Snowleader, votre e-shop outdoor.

Snowleader vous propose la vente en ligne d’équipements et de vêtements techniques pour la montagne.

Découvrez toute notre offre ski, ski de randonnée, snowboard, trail-running, randonnée pédestre, camping et notre gamme lifestyle.

3 univers sont proposés sur le site : 
SNOW
OUTDOOR
CITY

  • Plus de 40 000 références et 500 marques
  • Un service client premium à votre écoute avec des experts produits
  • Un cadeau offert dès 299 euros d’achats
  • Livraison express et retours possibles sous 60 jours

Nous sommes des passionnés d’outdoor et nous donnons le meilleur pour vous conseiller et pour vous proposer des produits techniques au bon prix.


Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
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Rated 2 out of 5 stars

Goods not in time delivered ..

Goods not in time delivered ... I paid extra for in time delivery, what a pity ...

February 9, 2024
Unprompted review
SNOWLEADER logo

Reply from SNOWLEADER

Hello Tim,
We apologise for the delay in delivering your order.
The carrier informs us that the package has been delivered on the 12th of February.
Kind regards,
The Snowleader Team

Rated 5 out of 5 stars

Satisfied!

The track and trace information from DPD was not completely reliable. My package was still supposed to be in France, but it had already been delivered to me. Other than that, I am very satisfied. The items are exactly as I expected and the delivery was on the day as agreed.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Online Order

There was an issue on the website that stopped me from finalizing my order. I contacted the team and it was resolved in less than a day. Ordered and everything was great and faster than expected.

November 3, 2023
Rated 1 out of 5 stars

I was offered an Opinel knife as a…

I was offered an Opinel knife as a gift. This was also mentioned on the invoice, but the knife was not included in the packaging of my order (a pair of skis). I filled out a complaint form but we are over a week further and no reply whatsoever from snowleader. I guess I will never see the "free Opinel".

September 15, 2023
SNOWLEADER logo

Reply from SNOWLEADER

Hi Tom,
It appears that we never received your request about the free gift missing on your order. We have credited 5 additional loyalty points to your Snowleader account for the inconvenience.
Best regards,
The Snowleader team

Rated 1 out of 5 stars

JUST GIVE ME MY REFUND !

Still being constantly ignored, returned an item months ago (JUNE)and still haven’t been refunded, (violation of the consumer law 2015 which states refunds must be issued 14 days after the return is sent)
Been told there doing an investigation a month ago any time I try to contact I’m ignored, sat on live chat for 30 minutes was just being ignored,
Id like my refund snow leader, you have robbed me and constantly ignore me

September 25, 2023
Unprompted review
SNOWLEADER logo

Reply from SNOWLEADER

Hi,
We don't find any order under your name. Could you modify your review and indicate an order number please?
Sorry for the inconvenience we may have caused.
Best regards,
The Snowleader team

Rated 1 out of 5 stars

No response so far

No response so far, terrible

August 1, 2023
SNOWLEADER logo

Reply from SNOWLEADER

Hello Thomas,

We are very sorry for the inconvenience. We have opened an enquiry with the carrier and we will get back to you by email.

Best Regards,

The Snowleader Team

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