Snuggy Hoods Ltd Reviews 

4,927
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... See more

Rated 5 out of 5 stars

I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... See more

Rated 5 out of 5 stars

I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was... See more

Rated 5 out of 5 stars

Having ordered the bug body in the blue to match the two headless hoods I already owned, Snuggy Hoods very kindly sent me the full bug rug they had on stock at no extra cost (due to having a delay in... See more

Company details

  1. Horseback Riding Service
  2. Pet Store
  3. Saddlery

Information provided by various external sources

Proud to be by By Royal Appointment to HRH The Queen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,927)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bug Body Fly Rug is a perfect fit!

Becky is awesome! She was so very helpful and patient with me on getting just the right size. Perfect fit! And when I had concerns about some hair rubbing off on one shoulder point, Chloe was also very helpful in letting me know it will stretch a bit and mold to his shape. Good to know! This bug body fly rug is the only thing I've found that fits my big boy. Everything else has been way too tight on his shoulders. I love the fit for him and I think he likes it, too. Thanks, Snuggy Hoods!

June 19, 2023
Advertisement
Rated 5 out of 5 stars

I finally did try out this rug after…

I finally did try out this rug after two years of pondering (and trying alternatives that did end up not fitting enough my mare) and i honestly couldn’t be happier, she finally seems relieved and happy and the rug is a perfect fit!
There were a few hardships to get it delivered (mainly because of a misunderstanding on my part) but the client services was excellent and really nice (even though i did mess up) so i couldn’t recommand it more!

June 3, 2023
Rated 5 out of 5 stars

Fabulous product so pleased

I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was easy, I got a first time money off code & it arrived so quickly and fits him perfectly im so pleased with it would highly recommend

June 14, 2023
Advertisement
Rated 5 out of 5 stars

Ease of site

Ease of site. Great description of product. Good instructions for measuring for fit. Timely delivery though expensive fee.

June 12, 2023
Advertisement
Rated 2 out of 5 stars

Rubbed offside shoulder if my horse…

Rubbed offside shoulder if my horse Jess. Won’t be using it again.thanks

June 2, 2023
Snuggy Hoods Ltd logo

Reply from Snuggy Hoods Ltd

Hi Jess,

Sorry to hear about your experience with order.

Could I ask that you please pop us over some photos of the rug on your horse so we can check the size and fit for you. These rugs are used to prevent rubbing, not encourage it so I think there is likely to be something that is not quite right with the sizing.

Pop us an email with photos to sales@snuggyhoodsaustralia.com and we would be delighted to take a look and help resolve this problem for you.

Best wishes,
Team Snuggy Hoods

Rated 1 out of 5 stars

Will never deal with again

I called asking the progress of my order and due to complications with my health found the entire ordering process very difficult. The owner and her colleague were extremely rude (laughed at my cognitive impairments) and hung up the phone on me because they did not want to talk to me. They were extremely rude. I recieved item which was far to big and did not fit my horse even though I followed sizing guidelines. Wanted to make complaint but they outright told me that it would only go into the bin. Rather than send the item back I might sell it on as found them to be really difficult to deal with. Am still waiting for the apology via email that they promised me but due to their attitude I’m not going to hold my breath. Sad as was recommended by a friend. First & last item I will ever order from this company!

June 2, 2023
Snuggy Hoods Ltd logo

Reply from Snuggy Hoods Ltd

Hello Molly

I am really shocked to read this review to be honest.

You thanked us profusely for our assistance following the conversation where you were incredibly rude to both of us here. We did everything we could to help you and explained that you had ordered a "TO ORDER - 14 DAYS" item, This message was clearly stated on the product description. I am sorry (as discussed on the telephone) that you missed this information when you ordered.

We offered to cancel and refund the order which upset you further. Unfortunately, as we stated, we were unsure how to help further.

The end of the conversation ended well - or so we thought - with apologies all round and a clear explanation about the product delivery date. This information was emailed - as promised - along with a clear description (as mentioned on the telephone) regarding the sizing.

I have copied this email below.

I am really shocked to read this review to be honest. Why don't you return the item if you don't want to use it. So long as the item is unused, these are standard terms.

I will resend the email which was initially sent at 17.04 on June 8. It is most likely in a junk folder.

Regards

Snuggy Hoods


Copy of email sent 9 June at 17.04

Dear Molly

Regarding order 77349

Further to our conversation I wanted to confirm that your order will be dispatched within 14 days of order.
Unfortunately, the item is being made to order and therefore marked "To Order-14 days". I am sorry that this was missed when ordering.

Your order was placed on June 3 so should therefore be dispatched on or before the 17th June (I would expect this to leave us on the 14/15 to be honest.
Please keep an eye open for the dispatch email which will confirm that tracking for your parcel - which will come with Royal Mail on a 48 hour tracked and signed for service.

Please be fussy with the fit. I too use a ML on a full up 15hh Irish Draft who would wear a full size bridle fastened on the 3rd from top hole and filling a 6'3 Premier equine turn out - she is a BIG GIRL, As these hoods are designed to be a tight fit, if you feel that your Hackney is finer that mine sounds, you may be better with M which is designed for a horse or pony wearing a cob bridle, 5'9/6' rug. If you need to change this, do please let us know, It will not affect the wait time at all.

I am sorry for any confusion with our telephone conversation and any upset either myself or my colleague have caused, it certainly would not be our intention at any time. We pride ourselves on good customer service and I can only try to assure you that no offense was meant at any time.

I hope that this message clarifies the order status but please do not hesitate to get back in touch if we can be any further help - or if you wish to change that size.
(if it helps, we have the M in Burgundy which can be sent tomorrow, along with the M black zipped hood, in case you do feel that the horse would be better with a smaller size).

With best wishes
Becky



Best wishes, Team Snuggy

Advertisement
Rated 5 out of 5 stars

Great costumer service and help with…

Great costumer service and help with alterations when I accidentally bought the wrong size. Word of advice would be to go a size smaller then your horses normal blanket size as these rugs are stretchy! Good quality material and seems like it will hold up long term.

June 8, 2023
Rated 5 out of 5 stars

This is the third purchase I have made…

This is the third purchase I have made from Snuggy Hoods, and I am so happy, not only with the products themselves, but the quick delivery, and friendly service.
I have recommended the products to other horsey people, as I am so satisfied with them and with Snuggy Hoods.
Thank you for your great service.

June 5, 2023
Advertisement

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look