Snuggy Hoods Ltd Reviews 

4,927
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... See more

Rated 5 out of 5 stars

I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... See more

Rated 5 out of 5 stars

I’ve been really impressed by the Snuggy Hoods on my friend’s horses she has quite a few, so I thought I’d give them a go as my grey was getting really unhappy about all the flies on him! Ordering was... See more

Rated 5 out of 5 stars

Having ordered the bug body in the blue to match the two headless hoods I already owned, Snuggy Hoods very kindly sent me the full bug rug they had on stock at no extra cost (due to having a delay in... See more

Company details

  1. Horseback Riding Service
  2. Pet Store
  3. Saddlery

Information provided by various external sources

Proud to be by By Royal Appointment to HRH The Queen.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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4.8

All reviews

(4,927)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alls well in Montana

My Mare doesn’t mind her Snuggie at all! We live in Montana and the weather can be complicated! This spring was very buggy and her Snuggie was a godsend. My friends laughed at her but when their horses came in with quarter size or larger bites and allergic type reactions, and my Mare was comfortable…enough said.

August 19, 2023
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Rated 5 out of 5 stars

The service was fast and the rugs are…

The service was fast and the rugs are durable and intuitive about how to use. The customer service for my previous order was super helpful and nice.
The sizing charts are helpful and reliable, albeit there's some math involved for us in the metric system :D

August 17, 2023
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Rated 3 out of 5 stars

Customs from Uk to France expensive ( I…customs from UK to France

Customs from Uk to France expensive ( I wasn’t aware I would have to pay 11 euros)! Otherwise all very good quality. Will find out if it works under his neck/turnout rug this winter and see if his mane dose not rub as usual !

August 8, 2023
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Reply from Snuggy Hoods Ltd

Dear Katrina

Many thanks for taking the time to review your order.

Unfortunately, since Brexit, it is a legal requirement to pay local taxes prior to delivery.

Pre-Brexit, you would have been charged UK VAT which would have been added to the order at the rate of 20%.

This requirement is clearly stated on the website - I am sorry if you missed this when ordering but unfortunately it is not something that UK businesses can change when sending items outside the UK.

I hope that you will review your score once you have tried and used the actual product.

If you have any concerns with the product or fit, please do not hesitate to contact us.

With kind regards

Snuggy Hoods Ltd

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Rated 4 out of 5 stars

Fabulous sweetitch rug but read size guide before buying!

The Snuggy Hoods sweetitch rug is fabulous and the best sweetitch rug I have ever bought. My horse is the calmest he has ever been in the summer fly and midge seasons. I had previously not purchased due to my large draft horse being a drama queen and thought I would never get the rug over his head but he wasn’t bothered at all! Customer service is great but it would have been helpful if the webpage clearly drew your attention to the size guide before ordering as I purchased a size bigger thinking it wouldn’t go around a huge draft horse with a big belly but actually the guide (which I found after buying it) says buy a couple of sizes smaller. This is why I have only given a 4 star rating. I now have a rug that is too large. I have taken the plunge and bought another smaller size as it is a very good price in the clearance sales.

August 13, 2023
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Reply from Snuggy Hoods Ltd

Thanks so much for your review :)

If you would like to send over some photos of the larger rug, we would be happy to reply with some more information along with easy to follow instructions to alter the rug.

Email is sales@snuggyhoods.com

Looking forward to help further.
Best wishes
Snuggy Hoods

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Rated 5 out of 5 stars

Great product and great customer service

Great product and great customer service. Answered all my questions and offered advice when needed to make sure everything fit how it should. The rug has been a life changer for my horse who suffers from sweet itch, this is my second purchase. My only complaint would be that I purchased in the 40% sale and then within 2 weeks the discount went to 50% and then 60%, so a little annoying but the rug is still worth the money.

August 11, 2023

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