This is the 3rd superking size linen bed set I have purchased from soak and sleep in the last 4 years. I just love the colours, the feel and their superking bedding supplies a super king pillow case w... See more
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Review summary
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Reviews shaping this summary
I found the topper to be slightly narrower than my double mattress but with the elasticated corner straps was easy to centralise. Having had two very comfortable nights so far, since fitting, it might... See more
Took a little longer than anticipated for a delivery but the delay was well communicated by the customer services. I like that the shop sells a wider variety of bedding than most bedding shops in the... See more
Happy with the items which are good quality and a good price. There was zero communication about the order until I chased it (after 9 days - in accordance with the guidance on the website). Once custo... See more
Company details
Written by the company
When we sleep well, we get so much more out of life. At Soak&Sleep we're all about helping you create your perfect sleep sanctuary. Products that are designed with care & made to last at the fairest prices. Love sleep. Love life.
Online Bedding & Bath Brand
Written by the company
- 5 stars for comfort and value for money
Free UK Mainland Delivery Over £70
Free deliveries - in under 7 days. We guarantee it!
3-7working day standard service (FREE to Mainland UK and UK Islands, excl. Jersey and Guernsey, for orders over £70)
Contact info
St James House, 20 Bedford Road, GU1 4SJ, Guildford, United Kingdom
- 01483 616 616
- info@soakandsleep.com
- soakandsleep.com
Mid Season Sale
4.0
Great
35K reviews
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Size disappointing
Have bought from Soak and Sleep a number of times but my latest purchase which was a French Linen super king duvet is only big enough for a Double Bed possibly a King - very disappointing - not had this problem before
September 28, 2026
Egyptian Cotton hand towels, disappointing
Re Egyptian Cotton hand towels:
Unfortunately, for the hand towels the decorative stripes are huge and take up about a quarter of the towel with rough nobbly material, leaving only 3/4 coverage of terry material useful for drying. The hand towel photo on web site must have been of something bigger like bath towels, because they don't look so bad there. Otherwise, the terry area is comparable to other good quality Egyptian cotton towels. If in doubt, get the Supima towels instead, they're lovely and plush and don't have those massive annoying stripes.
October 16, 2026
good
not over filled, but comfortable pillows. Took a while to come, but once I contacted them they were very helpful and sent out immediately.
September 28, 2026
Wool duvet lovely weight
Wool duvet lovely weight. My husband appears to have been sleeping a lot better since we started using it!
October 14, 2026
Lovely quality towels and flannels
Lovely quality towels and flannels. Pleased that I have found this company.
September 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivered wrong item. No help received
Instead of my order of a mattress protector, I received a parcel of pillows intended for a man in Wales. I could only speak to an AI chatbot who didn’t help resolve the problem. I don’t know if my order was delivered to someone else, but I don’t have what I ordered
October 15, 2026
Reply from Soak&Sleep
Hello Adele,
Thank you for your review.
We are sorry to hear that you have received the incorrect items, and we completely understand your frustration with this.
We can see that you emailed in on Friday afternoon, and our Virtual Assistant has gathered the information needed for our Customer Service Team to review this.
Sadly, we do not work weekends, so we will be in touch today with a resolution.
We do apologise for the inconvinence caused, and look forward to resolving this shortly.
Many thanks,
Grace
Soak&Sleep
These are wonderful fluffy towels
These are wonderful fluffy towels, big enough to wrap you after a relaxing bath
October 15, 2026
They are asking for a review of their…
They are asking for a review of their products , before they have been delivered , due to delays in despatching.
Will review when we receive the goods !!!
October 15, 2026
Reply from Soak&Sleep
Hello Paul,
Thank you for taking the time to leave a review.
We are sorry to hear that you have not yet received your order, placed on 12th October.
Having reviewed your order, I can confirm that it was dispatched from our warehouse on 15th October. Unfortunately, it appears that your parcel has experienced a delay in transit with DPD. We will be reaching out to you directly to investigate this further and ensure your order reaches you as soon as possible.
Our review invitations are automatically sent three days after an order has been dispatched. We appreciate that receiving a request to review your purchase before it has arrived can be frustrating, and we apologise for any additional annoyance this may have caused.
Whilst your order is currently still within the 4–7 working day delivery timeframe advised at checkout, we completely understand your disappointment and will work to resolve the delivery delay.
Many thanks,
Grace
Soak&Sleep
I bought a pillow soft to medium soft…
I bought a pillow soft to medium soft as down. Thier products are so reasonable in price and very high quality. I can not fault them .l would recommend them .
October 14, 2026
Soak and sleep towels are thick and…
Soak and sleep towels are thick and soft even after many machine washes. Also no colour fade. Very pleased
October 15, 2026
Jumbo white towel
The towel came promptly. I ordered a jumbo size towel for my daughter to add to her christmas gifts, as she lives in Kyoto as they do not do this size in Japan. It looks lovely, but I have not opened it as its a gift. So cannot comment about texture, size etc.
October 15, 2026
Slow delivery also delayed...
Recently ordered a linen king size duvet, fitted sheet and 4 pillow cases. Delivery was listed in 5 business days which is ok but behind trending standards online these days. At the same time by example I also ordered a king size duvet and 2 pillows from a reputable competitor and they were both delivered the next day and in under 24hrs! That said I was aware of the lead time and still chose to order, however I had to chase the order nearly 2 weeks later. No communication from the vendor informing me of a delay and I recieved the order shortly there after ~2weeks after ordering! Their customer service was more interested in how they managed my delayed order without any proactive communications than the fact I was left waiting not knowing. The items ordered were average, so all in all not a great customer experience. Would I recommend? Only if you aren't in a hurry, don't expect 1st class customer service and want relative value for money compared to other more expensive alternatives.
September 26, 2026
Reply from Soak&Sleep
Hello LD.
Thank you for taking the time to leave a review.
We are sorry to hear of your disappointment with both the delivery experience and the products received.
We completely appreciate your frustration, particularly as your order arrived later than the delivery timeframe originally advised. Whilst we have experienced some delays within our warehouse due to an increased volume of orders, we recognise that this should not have resulted in you needing to chase us for an update.
We also acknowledge your comments regarding our communication. We understand how important it is to keep customers informed, particularly when an order is delayed, and we are continuing to review our processes to improve the experience we provide.
It is equally disappointing to hear that the products themselves have not met your expectations, as we take great pride in the quality and value of our bedding.
We appreciate you sharing your feedback, both regarding our delivery timescales and the service you received. Your comments are valuable in helping us identify where improvements are needed.
We would welcome the opportunity to discuss your experience further and have reached out to you directly.
Many thanks,
Grace
Soak&Sleep
Poor customer service
Having bought pillows from Soak and Sleep I received an email asking for a review and requesting that I 'reach out to our friendly customer services team' before posing a review. I did have a couple of issues and emailed customer services however as a Month has passed with no reply reluctantly I'm unable to give anything other than a negative review
September 2, 2026
Reply from Soak&Sleep
Hello William,
Thank you for taking the time to leave a review.
We are sorry to hear of your disappointment, particularly regarding your experience with our Customer Service team.
Having looked into this further, we have located your email dated 1st September and can confirm that our team responded on 3rd September. We can also see that you kindly left a 5-star rating for this interaction, so we are sorry to learn that you feel your concerns remain unresolved.
Unfortunately, we have been unable to locate any further correspondence from you, so it is unclear whether a subsequent email may not have reached us.
We have reached out to you directly to better understand your concerns and ensure that any outstanding issues are addressed.
We apologise for any frustration caused and appreciate you bringing this to our attention.
Many thanks,
Grace
Soak&Sleep
My item arrived quickly
My item arrived quickly, the price and quality are excellent.
October 15, 2026
The comfiest pillow i have ever had
The comfiest pillow i have ever had. Better sleep and no neck pain in the morning, goodbye to memory foam!
October 14, 2026
Great pillows after trying many
October 14, 2026
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