My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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I was quite happy with SodaStream until…
I was quite happy with SodaStream until they imposed an inflexible subscription / regular order model on everyone. It’s annoyingly inflexible and quite unsuitable for my needs or order frequency.
August 11, 2026
Unprompted review
Reply from SodaStream UK
Hi MDGH,
Thank you for taking the time to share your feedback.
We're pleased to hear that you've been happy with SodaStream overall, but we're sorry to learn that our current subscription and regular order model has not met your needs. We understand that every customer uses their SodaStream differently, and we appreciate that a fixed ordering schedule may not be the most convenient option for everyone.
Customer feedback plays an important role in helping us improve our services, and we will ensure your comments are shared with the relevant teams for consideration. We always strive to provide solutions that are both convenient and flexible for our customers.
Thank you again for your honest feedback and for being a valued SodaStream customer. We appreciate your support and hope we can continue to serve you better in the future.
Kind regards,
Team SodaStream 💙
Excellent customer service
Customer service was so efficient and friendly. A surprisingly pleasant experience! Thank you soda stream for resolving my issue so promptly.
August 5, 2026
Unprompted review
Reply from SodaStream UK
Hi Anne,
Thank you for your kind words.
We're delighted to hear that our Customer Care team was able to resolve your issue promptly and provide such a positive experience. Friendly, efficient service is exactly what we strive for, so it's wonderful to know that we exceeded your expectations.
Your feedback means a great deal to us, and we'll be sure to share your comments with the team. Thank you for giving us the opportunity to help and for choosing SodaStream.
Kind regards,
Team SodaStream 💙
Very smooth return service
I wanted to return some very old co2 canisters. After a quick search around the soda stream website, i contacted their customer services. I had a reply within 24 hrs including a code to return them via an inpost locker. Dead easy and no cost. Great service.
August 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Keith F
Thank you for taking the time to share your experience with us.
We're delighted to hear that returning your old CO₂ cylinders was such a smooth and easy process. Providing convenient and hassle-free solutions for our customers is something we work hard to achieve, so it's wonderful to know that our Customer Care team was able to assist you quickly and provide everything you needed within 24 hours.
It's great to hear that the return process through the InPost locker was simple, convenient, and free of charge. We always aim to make cylinder returns as straightforward as possible, and your feedback lets us know we're on the right track.
Thank you again for your kind words and for choosing SodaStream. We truly appreciate your support.
Kind regards,
Team SodaStream 💙
Excellent customer service
Sodastream customer service was excellent at handling an issue I was having with a delivery. Immediately on hearing about my problem they despatched a replacement order, 4 gas canisters, which arrived a couple of days later. I later learned that my original order was being returned to sodastream as it had become damaged.
August 9, 2026
Unprompted review
Reply from SodaStream UK
Hi Ken White,
Thank you for taking the time to share your experience.
We're sorry that there was an issue with your original delivery, but we're delighted to hear that our Customer Care team was able to act quickly and provide a replacement order of gas cylinders as soon as the problem was reported.
We understand how important it is to receive your order on time, and we're pleased that the replacement arrived promptly while the original shipment was being returned due to damage in transit. Our goal is always to make resolving issues as simple and stress-free as possible for our customers.
Thank you for your kind words and for recognising our team's efforts. We truly appreciate your support and are grateful for the opportunity to assist you.
Kind regards,
Team SodaStream 💙
Excellent service
Unfortunately my parcel was delivered to the wrong address, but that was Evri's fault.
When I contacted Soda stream, they were fantastic. Very quick to get back to me and resolve the problem. Excellent service!
August 1, 2026
Unprompted review
Reply from SodaStream UK
Hi Tracy,
Thank you for sharing your experience with us.
We're sorry to hear that your parcel was delivered to the wrong address, although we appreciate your understanding that this was a courier issue. We know how frustrating situations like this can be.
That said, we're delighted to hear that our team was able to step in quickly and resolve the problem for you. Providing prompt, helpful support is very important to us, and it's wonderful to know that you felt well taken care of throughout the process.
Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream 💙
Kathy was helpful
Kathy was helpful, professional and quick to resolve my query. It’s so reassuring to know you can still pick up the phone and talk to a customer care team at Sodastream.
August 10, 2026
Unprompted review
Reply from SodaStream UK
Hi Clare Witty,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy was able to assist you in a helpful, professional, and efficient manner. Providing quick and effective support is always our goal, and it's wonderful to know that your experience reflected that.
We're also pleased that you appreciate being able to speak directly with our Customer Care team. We understand how valuable personal support can be, and we're committed to being here when our customers need us.
Thank you for choosing SodaStream and for your kind words. We will be sure to pass your feedback on to Kathy.
Kind regards,
Team SodaStream
Lucrecia was very helpful in making my…
Lucrecia was very helpful in making my order for a Sodastream an easy experience!
August 7, 2026
Unprompted review
Reply from SodaStream UK
Hi There,
Thank you so much for your wonderful feedback! We're delighted to hear that Lucrecia was able to make your SodaStream ordering experience easy and enjoyable. We'll be sure to share your kind words with her.
Kind regards,
Team SodaStream
Ordered a mega bundle and 6 syrups not…
Ordered a mega bundle and 6 syrups not only did it take over a week to arrive once it did i opened the box to find i had been sent the basic bundle and no syrups that i ordered . Absolutely disgusted . Seriously let down. EDIT:
Upon further inspection it looks as if the box delivered by evri has been opened and tapped back up again using clear tape .
August 8, 2026
Unprompted review
Reply from SodaStream UK
Hi John,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues with your order and completely understand your disappointment. Receiving the wrong bundle and finding that the syrups were missing is frustrating enough, and your concerns about the package appearing to have been opened during transit are understandably worrying.
This is certainly not the experience we want for our customers. We would like the opportunity to investigate what happened and work towards a resolution for you. Please reach out to our Customer Care team with your order details if you have not already done so, and we will be happy to assist further.
We sincerely apologise for the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Team SodaStream
Excellent customer service
Excellent customer service. Really helpful and efficient service from Tracey. 100% impressed
August 7, 2026
Unprompted review
Reply from SodaStream UK
Hi Sara,
Thank you for your wonderful feedback!
We're delighted to hear that Tracey was able to provide such helpful and efficient service. We'll be sure to share your kind words with her, as recognition like this means a great deal to us at Sodastream.
Thank you for taking the time to share your experience. We're thrilled to know we left such a positive impression! 😊
Customer service very helpful fixing a…
Customer service very helpful fixing a problem with my returned cylinders showing as not returned.
August 5, 2026
Unprompted review
Reply from SodaStream UK
Hi Allen,
Thank you very much for the helpful feedback.
We're sorry for the confusion regarding your returned cylinders, but we're delighted to hear that our customer service team was able to quickly investigate and resolve the issue for you.
Providing helpful and efficient support is what we strive for, and we're pleased we could get everything sorted.
Thank you for taking the time to share your experience and for choosing SodaStream! 😊
Customer service is fab
Customer service is fab. You can phone and be connected to someone almost immediately, and they don't pass you around, they sort out whatever the problem is and then email you to confirm what has been done. We've had terrible problems with deliveries in our area, and SodaStream have resolved it each time and expedited the delivery, so we received it even faster than we would have done usually. Their team are friendly and helpful, they listen to what you say, and have the authority and ability to resolve issues. My problem with delivery was resolved by Lucrecia in no time and I found them to be super-helpful and efficient. Thank you, Lucrecia!
August 5, 2026
Unprompted review
Reply from SodaStream UK
Hi Chelsea,
Thank you for your wonderful feedback.
We're sorry to hear you've experienced ongoing delivery challenges in your area, but we're delighted that our team has been able to help resolve these issues quickly whenever they've arisen.
It's especially great to hear that Lucrecia was able to assist you so efficiently. We'll be sure to share your kind words with her. Providing friendly, responsive support and taking ownership of our customers' concerns is exactly what we strive for.
Thank you for your continued support and for taking the time to recognise Lucrecia's efforts. It means a great deal to us! 😊
2 weeks and still no delivery
I ordered my sodastream gas 2 weeks ago. A week after ordering i still hadn't received the order, so waiting the recommended days Evri recommends before a delivery is late.
When i contacted Sodastream they recommended they cancel the order and to remake it. I thought they were going to do that on the phone. When I was on the phone I said they original order had free delivery which was a special offer for that weekend. They insisted I'd still get free delivery but when I made the order the site wanted me to pay for the delivery.
I contacted Sodastream again and they said they'd send me an invoice which would include the free delivery. But after 4 days they hadn't.
This ordeal has taken 2 weeks for what should be a simple order and I'm still no further to getting anything. They say online is easy, convenient and cheaper buy I'm now at the stage of wishing I'd never got the Sodastream and that I'd just gone to the shop for a gas exchange in the first place.
August 7, 2026
Unprompted review
Reply from SodaStream UK
Hi Christopher,
Thank you for taking the time to share your experience. I sincerely apologize for the difficulties you've encountered trying to place what should have been a straightforward order.
I completely understand your frustration. After waiting two weeks, having an order go missing, needing to contact us multiple times, and then facing further delays with the replacement process and delivery charge issue, it's understandable that you're feeling disappointed. This is certainly not the convenient experience we aim to provide, and I sincerely apologise for the inconvenience and time you've spent trying to resolve this.
I'd like to investigate this further for you and review what has happened with both the original order and the replacement request. Could you please provide any order number(s) you may have.
Once I have those details, I'll look into the situation and see what has caused the delays, as well as review the delivery charge issue you were advised about.
Terrible customer service
I have used soda stream for many years. I recently purchased a new soda stream and managed to order the wrong re fills. Having sent the wrong ones back, the right refills have taken 7 weeks to arrive. I only received 3 back. This was because I had opened one and taking the plastic from the top. I appreciate that it is classed as open but having worked in the pub trade I understand these cost pennies to re fill. And, considering it has taken an age to send the correct bottles I thought some consideration may have been taken in to account.
Having called today, I was told they could cope with the returns along side their normal orders. I explained updates would be appreciated and would help alleviate the situation.
I will now move away from Soda stream and seek an alternative!
August 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Angus,
Thank you for taking the time to share your feedback and for being a long-standing SodaStream customer. We're very sorry to hear about the difficulties you've experienced with your cylinder exchange and the delay in receiving the correct replacements. We understand how frustrating it must have been to wait so long, receive fewer cylinders than expected, and feel that the circumstances were not taken into consideration.
We also appreciate your comments regarding communication throughout the process. Keeping our customers informed is important, and we're sorry that you felt updates were lacking.
We'd like the opportunity to look into this matter further. Please reply with your order number, and we'll be happy to investigate what happened and assist you further.
Thank you for bringing this to our attention.
I called customer service as I had been…
I called customer service as I had been charged for non return of 2 cylinders. The sparkling water specialist Kathy, to whom I spoke, was very professional and has organised my refund - once details were confirmed that I had indeed returned them and they had been received by the warehouse. A very positive experience - thank you ☺️
August 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Judith,
Thank you for sharing your experience with us.
We apologize for the concern caused by the non-return charge, but we're delighted that Kathy was able to quickly investigate the situation and arrange your refund once the returned cylinders were confirmed by our warehouse.
We'll be sure to pass along your kind words to Kathy. Providing professional, efficient support is exactly what we strive for, and it's wonderful to hear she was able to turn the situation into a positive experience.
Thank you for your feedback and for being part of the SodaStream community! 😊
This five-star rating pertains only to BELLA
This five-star rating pertains only to Lungile Majola - BELLA - who dealt with my query when I found customer services.
I have a subscription with SodaStream and I returned my four-cylinders in good time once my new cylinders were received. I received an acknowledgement of safe receipt of the cylinders from SodaStream on the 18th of July. Despite this, on the sixth of August I received an email from SodaStream telling me that as I hadn't returned my cylinders they would be charging me a £40 penalty.
Bella listened, probed, investigated and resolved my query all within 5 minutes. She was friendly and reassuring whilst being very professional.
Thank you Bella - my day is now a lot better.
August 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Kerry,
Thank you for taking the time to share your experience.
We're sorry for the concern caused by receiving a penalty notice despite having returned your cylinders and receiving confirmation that they had been received. We understand how frustrating that must have been.
We're delighted to hear that Bella was able to quickly investigate and resolve the issue for you. Her friendly, professional approach and commitment to finding a solution are exactly the level of service we strive to provide, and we'll be sure to pass along your kind words.
Thank you for your patience and for recognising Bella's efforts. We're so pleased she was able to make your day a little better! 😊
Very efficient customer service
Very efficient customer service. Shout out to Amelia who was very helpful.
Mickey.
August 3, 2026
Unprompted review
Reply from SodaStream UK
Thank you for your kind words, Mickey!
We're very to hear that you received efficient service and that Amelia was able to help. We'll be sure to pass your feedback on to her, as recognition like this means a lot to our team.
Thank you for taking the time to share your experience and for choosing SodaStream!
First and last order
First and last order
I did my first order with them for some syrups for my sodastream and not only did fail to deliver, but when contacted for follow up, customer service answered my emails in a way that made me feel ignored. Two different people answered contradicting eachother and went into complete radio silence once I asked for a refund. Now I find myself having to contact my bank to cancel transaction.
Would not recommend.
August 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Alejandro,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience, especially as a first-time customer. We completely understand how frustrating it must have been to experience delivery issues, receive inconsistent communication, and feel unsupported when requesting a refund. This is certainly not the experience we want for our customers.
We'd like the opportunity to investigate this further and see how we can help. Please reply with your order number, and we'll be happy to look into the matter and assist you further. Thank you for bringing this to our attention.
Great help and advice on line
Great help and advice on line Problem resolved quickly with no fuss. Would thoroughly recommend
August 4, 2026
Unprompted review
Reply from SodaStream UK
Hi Allan,
Thank you for your wonderful feedback!
We're delighted to hear that our team was able to provide helpful advice and resolve your issue quickly and smoothly.
Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing SodaStream!
Kathy’s costumer service today was…
Kathy’s costumer service today was absolutely amazing and I couldn’t have ask for a better person to help me today. I had an issue with my order that hadn’t dispatched after waiting multiple days. Kathy genuinely listened to my problem and took swift action to resolve the issue efficiently and without further delay. She clearly sympathised with my issue and took full responsibility with dealing with the situation. I now have a new order on its way and hopefully no more issues arise. Thanks, Kathy!
August 5, 2026
Unprompted review
Reply from SodaStream UK
Hi Charlie,
Thank you for taking the time to share your experience.
We're sorry to hear that your order was delayed and understand how frustrating it can be when you're waiting for your delivery.
We're also pleased to hear that Kathy was able to step in, listen to your concerns, and quickly resolve the issue for you. Providing caring, efficient support is something we strive for, and we'll be sure to share your wonderful feedback with her.
Thank you for your patience and kind words. We hope your new order arrives soon and that you continue to enjoy your SodaStream experience. 😊
Soda stream run promotional discounts…
Soda stream run promotional discounts for bundles etc but then coincidentally their welcome 10% new customer registration breaks and doesn’t accept new customers at the same time. Contact customer support to receive the discount but if you actually happen to be a new customer and want to buy a machine that include gas canisters in your order (which would be vital obviously for a new machine) then the discount doesn’t work!! Combine this with a £10 fine if gas canisters aren’t returned it’s totally put me off the brand. Opting for another well rated soda maker with more competitive pricing and no fines!
August 5, 2026
Unprompted review
Reply from SodaStream UK
Hi Kelly,
Thank you for taking the time to share your feedback. We sincerely apologize for this experience and understand how frustrating it must have been when the discount did not apply as expected. We appreciate that this has left you feeling disappointed and has impacted your perception of our brand.
We'd like the opportunity to look into this further and better understand what happened. Please reply with your order number, and we'll be happy to investigate the matter and assist you further. Thank you for bringing this to our attention.
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