My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
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Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6K reviews
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FAULTY AND CUSTOMER SERVICE ISSUES
They are selling their products on tiktok, and are verified on there. I have been sent a faulty, used item that is covered in a disgusting substance. I am being passed back and forth from tiktok to the website, several phone calls, getting pushed from one place to the next. I am disabled and housebound and neither of them are rectifying this. I have asked initially for an exchange. The company are not doing a thing. I then requested a refund which has been denied. I am not paying for faulty goods. I am also not paying return shipment charges either, as it is down to the company to provide as the product is faulty. Im getting disregarded from both teams. Customer service is appalling. If they do not sort this out, I will be initiating a charge back and I will contact the legal ombudsman and trading standards. DO NOT BUY THIS PRODUCT. AVOID
I HAVE ALREADY CALLED THE MAIN TEAM SEVERAL TIMES, SPEAKING TO MANAGER ROXANNE GILLIAN CHETTY - NOTHING HAS BEEN DONE YET. I WILL NOT BE FOBBED OFF. YOUR TEAM IS DISGRACEFUL
July 15, 2026
Unprompted review
Reply from SodaStream UK
Hi Michelle,
We're very sorry to hear about your experience and understand how frustrating this situation must be, especially after receiving a product that did not meet expectations.
This is certainly not the level of service we aim to provide, and we apologise for the inconvenience caused by being redirected between TikTok Shop and our support teams. We'd like the opportunity to investigate this further and help reach a resolution.
Please contact our Customer Care team directly with your order details so we can review your case in more detail.
Kind regards,
Team SodaStream
Excellent Customer Service
Excellent Customer Service whenever I have had an issue. Apologies I can't recall all who helped. 5* for Lucrecia N
July 15, 2026
Unprompted review
Reply from SodaStream UK
Hi Scott,
Thank you for your wonderful feedback! We're delighted to hear that you've received excellent customer service whenever you've needed support.
We'll be sure to pass your kind words on to Lucrecia N and the rest of the team. Reviews like yours mean a lot to us and motivate us to continue providing the best service possible.
Thank you for choosing SodaStream!
Kind regards,
Team SodaStream
We love(ed) our SodaStream for…
We love(ed) our SodaStream for sparkling water, but the cylinder exchange thing can be frustrating. We ordered 2 cylinders on the return scheme and missed our return date because I was waiting for both to be empty before returning vs sending one back at a time. I thought I was being environmentally responsible. We were 'fined' £20 by SodaStream. After complaining, I was informed that we'd get our £20 back once both bottles were returned. I subsequently took the empties to Argos (a returns service), bought 2 new cylinders and informed SodaStream so I could get my £20 back. Only to be told that returning via Argos didn't count. I'm kinda stuck in a circle of frustration and disappointment - finding the cylinder exchange more hassle than it's worth. We are now on our last of the 2 x Argos-supplied cylinders. I am considering giving up and returning to buying bottled water; it's easier, more cost-effective and saves me running around packing/posting cylinders at the risk of being fined. I'm still £20 out of pocket and hope SodaStream invest that in good causes.
May 1, 2026
Unprompted review
Reply from SodaStream UK
Hi Nick,
Thank you for sharing your experience. We're sorry to hear that the cylinder exchange process has been frustrating and that the £20 charge issue remains unresolved. We completely understand why you waited to return both cylinders and appreciate your efforts to be environmentally responsible.
Your feedback is valuable, and we're sorry this has impacted your enjoyment of SodaStream. Please contact our Customer Care team with your details so we can review your case further and assist where possible.
Kind regards,
Team SodaStream
Highly recommended.
Really responsive to a problem I had. Really appreciate Lucrecia and Paige going above and beyond. Thanks. ☺️
July 11, 2026
Unprompted review
Reply from SodaStream UK
Hi Ally,
Thank you for your kind review! 😊
We're so pleased to hear that we were able to help resolve the problem quickly for you. We'll be sure to pass your lovely feedback on to Lucrecia and Paige – they will be delighted to know their efforts made a positive difference to your experience.
Thank you for taking the time to share your feedback and for choosing SodaStream.
Kind regards,
Team SodaStream
SodaStream machines are excellent
Whilst I have had a couple of problems with SodaStream over the years (I have had a SodaStream machine since 2019 and it is brilliant!) their Customer Service is very good and have always rectified the problem efficiently.
I would recommend SodaStream
July 10, 2026
Unprompted review
Reply from SodaStream UK
Hi Mrs Saxton,
Thank you for taking the time to share your experience and for being a valued SodaStream customer since 2019!
We're delighted to hear that you've been enjoying your SodaStream machine over the years. While we're sorry to learn that you've experienced a couple of issues along the way, it's wonderful to know that our Customer Service team was able to resolve them efficiently and to your satisfaction.
Your recommendation means a great deal to us, and we truly appreciate your continued support.
Kind regards,
Team SodaStream
Great customer service
The subscription plan is great ensuring we always have the gas bottles we need. I recently reached out to customer services and Linda was exemplary. She solved my issue immediately, and in a supportive way.
July 12, 2026
Unprompted review
Reply from SodaStream UK
Hi JConway,
Thank you so much for your wonderful review! We're delighted to hear that you're enjoying the subscription service and that it helps ensure you always have the gas cylinders you need.
It's especially great to hear that Linda was able to assist you so quickly and provide the support you needed. We'll be sure to share your kind feedback with her recognition like this means a lot to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Great service from customer service
Great service from customer service. However, I would like a choice of a couple of companiese to use for deliveries.
July 14, 2026
Unprompted review
Reply from SodaStream UK
Hi Dave,
Thank you for your kind words about our customer service team we're delighted to hear you had a positive experience with us!
We also appreciate your feedback regarding delivery options. We understand that having a choice of courier companies can provide greater flexibility and convenience, and we'll be sure to share your suggestion with the relevant team for consideration.
Thank you for taking the time to leave a review and for supporting SodaStream.
Kind regards,
Team SodaStream
InPost
The new InPost paperless system is a welcome improvement to what has always been an efficient process of replacing the SodaStream gas cylinders.
July 5, 2026
Unprompted review
Reply from SodaStream UK
Hi John.
Thank you for your review!
We're delighted to hear that you're enjoying the new paperless InPost return system and that you've found the cylinder exchange process efficient. We're always looking for ways to make returns and exchanges as simple and convenient as possible, so it's great to know that this improvement has enhanced your experience.
Thank you for your continued support and for taking the time to share your feedback with us.
Kind regards,
Team SodaStream
Returning the cylinders
Returning the cylinders - I put up a message on the InPost site which read:
I had to have two attempts to deliver my SodaStream into your system.
Fundamentally, it was too hot to try to find a free "box".
Either InPost or Sodastream needs to direct its customers to a video that introduces the company, and have to use it.
If you have produced one, please make that information known to potential new users.
I am confident that InPost will reduce dependence on the Royal Mail.
July 9, 2026
Unprompted review
Reply from SodaStream UK
Hi Robert,
Thank you for taking the time to share your feedback regarding the cylinder return process.
We're sorry to hear that returning your cylinders wasn't as straightforward as expected and that it took two attempts to successfully use the InPost service. We understand how frustrating this can be, particularly when trying to locate an available locker.
We appreciate your suggestion regarding an introductory video or guide for new users. Clear instructions and helpful resources can make a significant difference to the customer experience, and feedback like yours helps us identify opportunities for improvement. We will ensure your comments are shared with the relevant teams for consideration.
It's also encouraging to hear your positive view of InPost and its potential to provide a convenient alternative for customers returning cylinders.
Thank you again for your valuable feedback and for choosing SodaStream.
Kind regards,
Team SodaStream
My SodaStream parcel had gone missing…
My SodaStream parcel had gone missing in transit thanks to Evri. Within 8 minutes of my web enquiry Tracey from SodaStream had got back to myself. Tracey confirmed my parcel was lost I was refunded for my purchase then placed a new order. My order went through Friday 10th July 2026 and I received my Sodastream ENSO Sparkling Water Maker on Saturday 11th July 2026 and it was certainly worth the wait. Thank you
July 9, 2026
Unprompted review
Reply from SodaStream UK
Hi Nick B,
Thank you so much for taking the time to share your experience with us.
While we're sorry to hear that your original parcel was lost in transit, we're delighted that Tracey was able to assist you so quickly and efficiently. Providing prompt support when things don't go as planned is incredibly important to us, and it's wonderful to hear that Tracey responded within minutes, confirmed the issue, and helped ensure you received a refund and could place a new order without delay.
We're also thrilled that your new ENSO Sparkling Water Maker arrived so quickly and that you feel it was worth the wait!
We'll be sure to pass your kind words on to Tracey, who will be delighted to know her support made such a positive difference to your experience.
Thank you for choosing SodaStream, and we hope you enjoy many refreshing sparkling drinks with your new ENSO.
Kind Regards,
Team SodaStream
My Sodastream was out of warranty by a…
My Sodastream was out of warranty by a couple of months.
However Sodastream kindly sent me a new one along with a full tank gas bottle, spare drink bottle and bottle of pepsi max.
I couldn't believe it. They went above and beyond.
I will now get my spare gas bottles refilled.
More than happy :)
July 11, 2026
Unprompted review
Reply from SodaStream UK
Hi Annaart,
Thank you so much for taking the time to share your experience!
We're absolutely delighted to hear that we were able to help, even though your machine was just outside its warranty period. Going the extra mile for our customers is something we're passionate about, so it's wonderful to know that the replacement machine and additional goodies made such a positive difference.
It's great to hear that you'll be putting your spare gas cylinders to good use, and we're thrilled that you're happy with the outcome.
Thank you for your support and for being part of the SodaStream family. Reviews like yours truly make our day!
Kind regards,
Team SodaStream
Sparkle savers - good in theory!
We like the idea of the Sparkle savers subscription and their customer service is good but it needs to be! Their website and the ease In which you can tweak your gas delivery is very un user-friendly. It changes every time we need to do it but rarely to something easy. It's about time they could oay a decent web company to resolve this!
July 11, 2026
Unprompted review
Reply from SodaStream UK
Hi Wendy,
Thank you for taking the time to share your feedback.
We're delighted to hear that you enjoy the Sparkle Savers subscription and that you've had positive experiences with our Customer Care team. Providing helpful support is something we take great pride in.
We are sorry to hear, however, that you've found managing and adjusting your gas deliveries online frustrating. We understand how important it is for website navigation and subscription management to be simple and intuitive, and we appreciate your honest comments regarding your experience.
Customer feedback plays an important role in helping us improve, and your comments about the website's usability will be shared with the relevant teams for review. We're always looking for ways to make managing subscriptions easier and more convenient for our customers.
Thank you for your continued support and for taking the time to let us know where we can do better.
Kind regards,
Team SodaStream
Fantastic service from Amelia at…
Fantastic service from Amelia at customer service I had trouble with my machine and she sorted out in the end fantastic 5*
July 1, 2026
Unprompted review
Reply from SodaStream UK
Hi Victoria Talbot,
Thank you so much for your fantastic review!
We're delighted to hear that Amelia was able to help resolve the issue with your machine and provide the support you needed. Delivering excellent customer service is always our goal, and it's wonderful to know that Amelia's efforts made such a positive difference to your experience.
We'll be sure to share your kind words with Amelia recognition like this means a lot to our team.
Thank you for choosing SodaStream and for awarding us 5 stars!
Kind regards,
Team SodaStream
Initially had a few issues with order…
Initially had a few issues with order as didn't arrive as expected. Several calls to customer services, then had a manager call me and all resolved.
July 3, 2026
Unprompted review
Reply from SodaStream UK
Hi Katie,
Thank you for taking the time to share your feedback.
We're sorry to hear that there were some initial issues with your order delivery and that you needed to make several calls to our Customer Care team. We understand how frustrating that can be.
That said, we're pleased to hear that the matter was ultimately resolved and that a manager was able to personally assist in bringing the issue to a positive conclusion. Our team is committed to supporting our customers and finding solutions when things don't go as planned.
Thank you for your patience throughout the process and for giving us the opportunity to make things right.
Kind regards,
Team SodaStream
New to soda stream but not amazed by…
New to soda stream but not amazed by the delivery so far. I ordered the sodastream for a father's day gift and the box was delivered with sodastream all over the outside of the box - not ideal seen as my husband .. the intended recipient of the gift arrived home first. Then ordered additional bottle and more syrup - ordered 11 days ago still no delivery which i would put down to evri rather than sodastream. I would say customer service have always been very responsive.
July 11, 2026
Unprompted review
Reply from SodaStream UK
Hi Kate,
Thank you for taking the time to share your feedback and for choosing SodaStream.
We're sorry to hear that the packaging revealed the contents of your Father's Day gift before your husband had the chance to open it. We understand how disappointing that must have been, especially when you were hoping to keep it as a surprise.
We're also sorry to learn that your follow-up order has taken longer than expected to arrive. While delivery delays can sometimes occur with our courier partners, we completely understand the frustration of waiting 11 days for an order.
That said, we're pleased to hear that you've found our customer service team responsive and helpful throughout your experience. Your comments are greatly appreciated and will be shared with the relevant teams, including feedback regarding our packaging and delivery experience.
Thank you again for your honest feedback, and we hope you and your family enjoy your SodaStream for years to come.
Kind regards,
Team SodaStream
Had great help from sodastream online…
Had great help from sodastream online rep Lucretia was very helpful went above and beyond to sort my problem out x
July 6, 2026
Unprompted review
Reply from SodaStream UK
Hi Chrstine
Thank you so much for your kind feedback!
We're thrilled to hear that Lucretia was able to assist you and go above and beyond to resolve your issue. Providing exceptional support is what we strive for, and it's wonderful to know that her efforts made such a positive difference to your experience.
We'll be sure to pass your lovely comments on to Lucretia recognition like yours means a great deal to our team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Kind regards,
Team SodaStream
Avoid buying directly from SodaStream
Avoid buying directly from SodaStream
I ordered a SodaStream machine directly from SodaStream as a birthday present for my daughter and paid extra for express delivery. Despite this, it took a full week to arrive, completely missing her birthday.
During that week I contacted SodaStream several times to find out where my order was. I also had to chase the delivery company, who claimed they had attempted delivery twice, which simply wasn't the case. Eventually, the machine turned up a week late.
What made the experience even worse was SodaStream's customer service. After all the inconvenience, the best they initially offered was a £5 voucher, which was later increased to £10. That doesn't come close to compensating for the stress, the missed birthday, and paying extra for a service that wasn't delivered.
The whole experience was incredibly frustrating. The parcel eventually arrived, but it easily could have been claimed as lost, and I was left doing all the chasing.
My advice is simple: avoid buying directly from SodaStream. Purchase from Amazon, John Lewis, or another reputable retailer instead, where you're far more likely to receive better delivery and customer service.
June 18, 2026
Unprompted review
Reply from SodaStream UK
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear that your daughter's birthday gift did not arrive in time, especially after you paid for express delivery.
We completely understand how disappointing and frustrating this must have been. A birthday gift should arrive when expected, and we appreciate the inconvenience caused by the delivery delays, the conflicting delivery information, and the effort you had to put into chasing updates from both the courier and our team.
We also understand your disappointment with the compensation offered, as it did not reflect the impact that the delayed delivery had on your plans. This is certainly not the experience we want our customers to have when shopping with us.
Your feedback is important to us and has been shared with the relevant teams as we continuously work to improve both our delivery experience and customer support. We appreciate your honesty and the opportunity to learn from your experience.
Thank you for bringing this to our attention, and we hope we can restore your confidence in SodaStream in the future.
Kind regards,
Team SodaStream
Great customer service
I have an older Sodastream machine, which has so far lasted us four years and is still going strong. I use the subscription to receive and exchange the gas cylinders and I just had an issue, which was solved efficiently by an actual real person. Kudos to Sodastream's customer service team, it was a very reasonable experience.
My one complaint about this company is the new syrup bottles, which no longer include a cap that you can use to calculate dosage - in my opinion this is a step back!
July 3, 2026
Unprompted review
Reply from SodaStream UK
Hi Cristina,
Thank you for taking the time to share your experience with us.
We're delighted to hear that your SodaStream machine is still going strong after four years and that our subscription service continues to meet your needs. It's especially great to know that your recent issue was resolved efficiently by one of our team members we firmly believe that great customer service starts with real people providing real support.
We also appreciate your feedback regarding our new syrup bottles. We understand that the measuring cap was a useful feature for many customers, and we value your comments about the dosing experience. Feedback like yours helps us understand what matters most to our customers and is always shared with the relevant teams for consideration.
Thank you again for your support and for being part of the SodaStream community. We look forward to keeping you sparkling for many more years to come!
Kind regards,
Team SodaStream
Kathy was extremely helpful
Kathy was extremely helpful and assisted with every detail with perfection
July 10, 2026
Unprompted review
Reply from SodaStream UK
Hi Lorien Hamilton,
Thank you for taking the time to share your feedback!
We are delighted to hear that Kathy was able to assist you and provide such excellent service. Our team is committed to delivering the best possible customer experience, and it's wonderful to know that Kathy's attention to detail and dedication made such a positive impression.
We will be sure to pass on your kind comments to her. Recognition like this means a lot to our team members and helps celebrate the great work they do every day.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Excellent communication and dealt with…
Excellent communication and dealt with issues immediately, the overall experience was excellent and I will order again
July 10, 2026
Unprompted review
Reply from SodaStream UK
Hi Steven Clarke,
Thank you for your wonderful feedback!
We're delighted to hear that you experienced excellent communication and that any issues were dealt with promptly. Providing a smooth and positive customer experience is always our goal, so it's fantastic to know we met your expectations.
We truly appreciate your support and are thrilled to hear that you'll be ordering from us again. We look forward to serving you in the future.
Kind regards,
Team SodaStream
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