Sofa Assist Reviews 

311
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptional, professional, and caring, often going above and beyond to assist. The service provided is frequently described as incredible, efficient, and well-organized, with excellent communication from initial contact to completion. Many reviewers highlight the team's ability to solve complex delivery challenges, making the impossible possible without damage. A few other people also felt that the company demonstrated remarkable integrity, providing advice on how customers could solve their own furniture challenges without needing their direct service.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, particularly a specific team, describing... See more

Service

Clients share positive opinions on service, consistently describing it as exceptional, professional, and... See more

Product

Customers consistently note ambiguous experiences with product, often facing challenges with large furniture... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting the ability of the team to... See more

Customer communications

People report positive experiences with initial contact, with many reviewers impressed from the very first... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are absolutely exceptional! We had a sofabed delivery from loaf and the delivery guys couldn't get it in, loaf suggested calling sofa assist and frank and his team were amazing. Phoned me s... See more

Rated 5 out of 5 stars

Our new Loaf sofa wouldn't fit through the hallway to get into its correct spot and Loaf recommended Frank to help move it. He turned up the same day, worked tirelessly to disassemble and reassemble... See more

Rated 5 out of 5 stars

Honestly can’t fault this company, so caring and professional. Frank and his colleague are great, Frank answered all my questions and I had a few, nothing was too much trouble. I had two armchairs del... See more

Rated 5 out of 5 stars

Frank & his team were excellent! I was given Sofa assists number by the delivery team who brought in a Loaf sofa that wouldn't fit through the door down to the basement. I spoke with Frank on the phon... See more


Company details

  1. Moving and Storage Service

Information provided by various external sources

Sofa Assist are sofa hoist, dismantling and reassembling specialists. If you are struggling to move your sofa, get in touch we can help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

311 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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5.0

All reviews

(311)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely brilliant!

Absolutely brilliant! Top tier customer service from Frank. He helped us take our sofa apart so we could get it upstairs. We are very grateful for the help!

November 16, 2023
Unprompted review
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Rated 5 out of 5 stars

Frank and his Team absolutely made my…

Frank and his Team absolutely made my day ! The “A”Team! Professional, punctual, genuine, and very efficient! When everyone said it was impossible , they made it possible !😋 Thank you
Jenny 😎

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

We received such good service from Sofa…

We received such good service from Sofa Assist today. They were quick to respond to our query, great at trouble shooting, and got us (well, our sofa) out of a tight spot. Super polite too. We are very happy to be reunited with our beloved sofa after a long separation! Would thoroughly recommend.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Although it was raining, very early in the morning (still dark!), the guys from Sofa Assist turned up on time and ready to tackle the difficult job of hoisting our two sofas from the ground floor to the first floor balcony, in the rain! That was impressive and worth the money we paid Soft Assist. Very professional and courteous service - I would recommend it and use the service again if and when needed. Thank you Sofa Assist!

October 25, 2023
Unprompted review
Rated 5 out of 5 stars

We need more businesses like Sofa Assist

In this day and age, I rarely come across a business who is both knowledgeable in their field but also very personally involved with one's need; until I came across Sofa Assist. I have a sofa too big for a narrow doorway, Frank's attention to detail of my situation immediately brought relief to the stress I was encountering. I experienced him to be incredibly patient and understanding. What impressed me most was he did everything to guide me through resolving the issue as he wanted for me to fully save on any financial outlay! Sofa Assist is truly a company that puts the customer first in both deed and action. I recommend without a doubt anyone requiring their impeccable service.

October 14, 2023
Unprompted review
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Rated 5 out of 5 stars

Frank is the guy

Frank is the guy. So helpful and such a nice guy. Helped me with my sofa issues and can clearly tell he’s been in the business for a long time with his professional and can-do attitude.
God bless ya Frank.

October 11, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Friendly and efficient . The guys came to take a bed out though a window and a new one back in. They only took an hour and a half and we’re very respectful of the property. Couldn’t recommend enough.

October 4, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with Frank's service

Very happy with Frank's service. They have been fast, very professional and very careful with our sofa. In 20 minutes they have delivered the sofa through the window.
Affordable price too!
5/5 :)

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

After having my Sofa stuck in the…

After having my Sofa stuck in the Kitchen, I called Sofa assist. Their team were incredible - nice, early, polite, completely professional and they made the job looks so easy. They respect my houses, took the utmost care whilst working and a genuinely lovely team to deal with... cannot recommend highly enough.

August 9, 2023
Unprompted review
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Rated 5 out of 5 stars

After a complete dabacle with Loaf and…

After a complete dabacle with Loaf and the delivery of my sofa, the Sofa assist team were incredible - early, polite, completely professional and they made the job look easy. Always apparent that they respect they are in people's houses, taking the utmost care whilst working and genuinely a lovely team to deal with... cannot recommend highly enough... they were the only enjoyable part of dealing with Loaf...

August 14, 2023
Unprompted review
Rated 5 out of 5 stars

We can't thank you enough - thank you thank you!

We wouldn't have our living room without Sofa Assist. We called them after Sofaology left us under such stress. Sofa Assist turned up within a few hours and did an amazing and professional job getting our sofas to the first floor safely through our balcony.

I can't recommend Sofa Assist to everyone enough. They were able to help us bring the sofa that the so-called sofa experts couldn’t bring up via the stairs. They were professional and turned our lousy day into a good day.

Thank you so much for your help Sofa Assist - we’ll keep recommending you whenever we have a chance.

August 5, 2023
Unprompted review
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Rated 5 out of 5 stars

What incredible people

What incredible people! The lovely man diagnosed the problem on a Facetime call, and gave me clear instructions on how to remove the sofa arm to get through the narrow door. Brilliant customer service!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you so much to the team at Sofa…

Thank you so much to the team at Sofa Assist for all their help in arranging the installation of a large corner sofa to a first floor flat today. Frank responded to my original email within a few minutes and kept in touch promtly and helpfully during the lead-up. Adrian and Kieran turned up well in time to take delivery of the sofa and worked tirelessly to get the sofa into the flat through the window! Nothing was too much trouble and they were both polite and professional throughout. And I received a follow-up call from Frank to check that all was well. I am so grateful for this excellent service from Sofa Assist. Thank you.

August 1, 2023
Unprompted review

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