Sofa Galaxy 

About a year ago, we purchased a sofa from them and had an amazing experience both with the sofa itself and their customer care. We are moving and have decided to buy from them again due to our positive early experience. But now, it seems like everything has changed. No response from them, and the website cannot be accessed. I don't know what's happening, but they completely destroyed the good reputation of the trustworthy service we had. Initiating the CCPC process against them.

Not answering the phone. I placed an order on 7th of Feb and no contact from Sofa Galaxy at all. As per the other reviews, website is also down.

So scared now. Put a deposit late January on a sofa, tb unit and shelving and they don’t answer the phone anymore, neither email, message or WhatsApp… website is down as well. It was my savings and now I’m afraid they’re gone and I lost my money.

I ordered a sofa 2 weeks ago, agreed on the delivery date. Phones are not responding, website is down.

It seems that sofa galaxy is closed down. They have not delivered my sofa, and since friday the store is closed, the website is out of the air, and the phone is disconected.

Bad experience waiting for my sofa over 3 months then they just called to let me know what my order was cancelled because factory busy - now I still waiting for deposit refund with the promise - “tomorrow “ !

ļThis is the second time I’m purchasing from Sofa Galaxy, and bouth experiences had been fantastic. The quality of their furniture is excellent,the sofa i bought is fancy and confortable, and their customer service is top,fast delivery,fast assembling,they took pakaging with them after they finish assembling. Sofa Galaxy’s team is profesional.even wh3n i went to the showroom the seller who was there,he was very nice,helpful,and patient with us.Highly recommend them!

I ordered an L-shaped sofa, and instead, a 2-seater sofa was delivered to me. I was then informed that the sofa I originally ordered was not in stock and was advised to choose a different one from their website. However, the sofa I ordered was still listed on their website as being in stock.
I contacted the staff member I had been dealing with to let him know, and he continued to insist it was unavailable and sent me pictures of other sofas, none of which I liked. I then asked if I could simply order the original sofa I wanted and wait the 14-week lead time. I also asked if it could be ordered in a different colour.
I sent him a photo of the colour I wanted (the darker grey Siesta, which is on their Facebook page but incorrectly labelled as “Soho Big”). I explained that it was mislabeled online, as my mother actually has the Soho Big which she bought from this company last year , and I didn’t want to end up with the wrong sofa again.
He told me that ordering the Siesta would cost an additional €500 on top of the price I was originally quoted when it is still on there website for the price I originally bought it at . I explained that I would not be paying extra for the exact same sofa I had already ordered at the agreed price. I stated that I would either be paying the original quoted price or taking my business elsewhere. At that point, he hung up the phone on me.
I then sent the company information regarding my legal right to receive the product at the agreed price. He replied saying he would send back my deposit.
Two days later, I received a message stating that he went to process the refund, but because I “paid in cash,” I would need to drive to the warehouse to collect it. I responded to explain that I paid the deposit by card, not cash. I was planning to pay the balance in cash on delivery. He then replied saying it was a mistake and that the refund had now been processed.
I drove nearly two hours to their warehouse to choose the sofa, and after all of this, I am left with nothing but issues. I have just moved into a new home, and trying to settle in close to Christmas is stressful enough without the added difficulty of dealing with this situation. Overall, this has been an extremely unprofessional experience.

Hi.we just received our beautiful sofa yesterday. Delivery was so fast, didn't expect that .
Guys were were very supportive, did a great job! Cannot be more happier.
Prices are very affordable, big selection, great customers service! Highly recommend
Definitely will back in the future.
Thank you ones again guys for your advises chosing the right size, fast delivery. You made our home more cosy .
Kristina

I bought my first sofa from Sofa Galaxy a while ago and was really impressed with the quality and service. The sofa has held up beautifully and is still as comfortable as the day it arrived. Because of that great experience, I came back again to buy my second sofa. Once again, the staff were helpful, delivery was smooth, and I couldn’t be happier with my purchase. Definitely recommend Sofa Galaxy to anyone looking for style, comfort, and great customer service!

I bought sofa galaxy 3weeks ago and i am so happy. Customer service is excellent I got my sofa next day with all service. Thank you so much.. sofa looks great is so comfortable, good quality and good value.100% satisfaction. Go and have a look You will love it.

Thank you for the sofa quality is good also looks nice ❤️

Great collection of sofas,
Good customer support from ordering to delivery , assembly

Thanks guys

I got my Magic corner sofa last year. Delivery was very quick and great service provided by Sofa Galaxy.
The corner sofa is really comfy with sleep function. Material is easy to clean.
Would highly recommend the service and product!

1st of all delivery was really quick ,like around 5 days,delivery guys were so so nice like in good spirits.
Sofa itself looks lovely ,really worth the price ! Good quality,all sleeping options and all works well,very happy.

Big range of sofas, good quality, assembly included, great value, staff very friendly and helpful. They kept a sofa for as for nearly 3 months, at the end I changed my mind and decided to take another sofa and they were ok with that.
Quick delivery and the person who delivered it gave us instructions how to maintain the sofa. Highly recommend !

Excellent service. The delivery team where so helpful. Love my sofa would definitely recommend price was very good

Got our Bari corner sofabed , couldn't be happier with everything,from paying deposit, helping out to choose what you like , delivery,assembly, everything is as smooth as it gets.5 stars all-day long . Excellent sofa company.

Got my new corner sofa, couldn’t be happier! Thank you!

Amazing company,we order the bed sofa Oslo ,delivered in a week ,the best team!!!