SoftMoc Shoes Reviews 309

Bad experience. They kept hanging up when I asked to speak to a manager. Called for hours. Horrible customer service.

After I ordered, I quickly checked the reviews to see the reliability, and well most of them were eh, so I prayed I will receive my order. I was actually very surprised to receive and e-mail saying that my item has arrived 2 days before it was due, and guess what, the size and the quality of the shoes were just as I expected. Maybe I am one of the few lucky ones but this was my experience with Softmoc

I didn’t Even want to give them one star review customer service is horrible ordered a pair of shoes online for the very first time ever they did not fit once I received them so I received a return label from soft mock not having to pay return fees and a representative told me I would receive a full refund for what I paid for the item and yet they only refunded me back the cost of the shoes and not the shipping and their excuse is it’s written in fine print horrible horrible horrible horrible experience do not shop at SoftMoc their shoes aren’t what they seem and they don’t fit properly descriptions aren’t accurate and customer service and management suck wouldn’t honour my full refund which is a $8 difference so they just lost a customer of years just for their unprofessionalism and poor excuses they are stealing from people during COVID19 when people are struggling the most financially save your MONEY stay away shop show company or other better retail stores out there!!!!!!

WORST CUSTOMER SERVICE EVER, LIKE WOW? DO YOU PPL EVEN WORK? NOONE ANSWERS CALLS OR EMAILS? WHAT DO YOU GET PAID TO DO?

I ordered a pair Of boots and accidentally put the wrong email address in. When I did not receive a confirmation but saw the charge went through on my visa I contacted customer service. They told me no order went through in my nameAnd that the visa charge was just pending and it would be reversed. It was not reversed and the boots showed up. However due to the difficulties ordering I had already purchased the boots from another company. When I contacted Soft Moc with my situation they said I could return the boots but I would have to pay for the shipping. Given the circumstances I thought this was a ridiculous option. This back-and-forth of emails took about a week and offered limited information each time. I will never again order from Soft Moc.

Similar to the last person, I didn't want to give a 1 star rating but that is the lowest we can go.

I purchased a gift of Dr Martens from the Peterborough store. The Sales Rep assured me the sale price (in the unlikely chance that Dr Marten's would go on sale) would be offered by returning them and repurchasing all through the store.

The boots did go on sale after lockdown was ordered so SoftMoc knew customers would not be able to do what they were told to do. We have to purchase a second pair of boots a month later and then hope that we can return the first pair to the store.

Why offer a sale during COVID that you have told will be honoured for the store customers within 30 days with absolutely no COVID friendly solution ready? You have literally set up a situation to ensure customers can't be served. On-line and the customer service line simply say "sorry that is all we can do" and refuse to escalate your call to policy makers! There has to be a fair and reasonable solution that is actually servicing the customer!

Be aware of this company, poor customer service, fraud business

I ordered the ugg shoes with 49% off, after succesfully order I got the email and sms confirmation that my order is processed. After 3 days, i received message that my order is delay. After 5 days, it is mentioned that my order is delivered to the local store and I will get notification again when it is ready. However, just 2 hours after the latest message, i received another message that the item i order is sold out and i receive coupon for 15% off. Is it the normal way that this company do business. It is abosolutely fraud. I give a feedback via their facebook and website but did not get any response. I am totally not satisfied with the way they handle the online orders and would never place order again. If the item is sold out, this information should be informed right away to customer or at least after 1 day, not nearly a week or until it was already shipped to local store. They never appreciate the customer.

Ordered a gift 1 month before Christmas and they lost it in the warehouse and continued to lie about it into the New Year. Obviously never got it. Customer service was the worst I’ve ever experienced and the associates on the phone and also the ones handling emails shouldn’t have a job. Never order from SoftMoc.

No gift receipt despite a request for one. So gave original receipt to my son as the product was not exactly what he had been wanting. He was denied return or exchange for another product and was told he could only get a different size of the same product. During this interaction, he was dismissed by the associate to help another customer while he waited 15 minutes to finish a conversation that did not resolve the issue.

Received a pair of Sketchers as a Christmas gift. The shoes were purchased on Nov. 20, 2020 (via Amazon) and received on Dec. 25, 2020. Received size 8 need an 8.5. Return/Exchange refused as past the return window. POOR CUSTOMER SERVICE. BUYER BE WARE.

These bumbaclots shipped the item late, missed xmas deadline, never order from these clowns

Avoid the Dartmouth Crossing location at all costs! 2 attempts to purchase 4 Christmas gifts totalling $450 ... the service provided was well ... at the least nonexistent! ... The most horrible, disrespectful experience I've ever been subjected to and today when I attempted to discuss it with the manager of the location her responses were essentially excuses for her own and her staff's poor behavior and lack of any attempt to provide customer service. As I was attempting to discuss my concerns with the manager I was subjected to snickering and disrespectful behavior from one of the sales associates ... right in front of the manager! ... when I called them both on it ... I kid you not the manager first blatantly denied it happened and when the sales associate persisted, she made yet more excuses for the behavior! Unbelievable! Disrespectful, disgusting excuses for non-existant customer service, especially at this time when so many businesses are struggling to survive! If this is the level of service provided I guess Softmoc might also not survive. Save yourself some grief and disrespect, spend your money elsewhere ... somewhere it's appreciated and valued! If I could I'd rate them at a minus 5!

Would give 0 stars if possible. Purchased slippers as a gift. After being worn less than two weeks occasinally around the house, the entire side seam split open, rendering the shoe absolutely useless. I have a photo of the damage. It's such poor quality and faulty!

To get any kind of compensation, I am required to go into a store (during a covid outbreak, putting myself at risk) or find a way to print the original online receipt, go to the post office, package and pay to ship the shoes back and wait for them to be inspected - ONLY then will i get the same again, or a gift card. Right now I want my money back, as I no longer want to deal with this store, but that seems unlikely. I don't have time for what they are requesting so will give up and just buy elsewhere.

Total waste of time and money.

I bought a pair of faux leather boots. While walking dogs I went through some water on the road. My feet were suddenly wet. They leak at the sole edge! I went back to the store and was told "yeah, they are fabric. They aren't waterproof". Boots? I won't be back.

I returned an item that I did want any longer. It was payed for then they said that they never received it! So now they have the item and my money!!! Called several times and they never return my calls!!! DO NOT BUY from them!!!!!!!!

Would give no stars if I could. Never buy from this company online. Order stated would be delivered Nov 30. Two weeks now, and my order has not even been picked up by their courier from their warehouse. Can never get hold of customer service on the phone. Asked for a refund online as they still have my order, but no, I have to wait until it is delivered, God knows when that will be? They currently have my order and money and refuse to refund. Wish I'd read the comments before ordering, never again.

Soft Moc. Wow! I ordered some boots early November, was notified they were in. When I got there was told they were sent back. They were reordering. The boots were dirty? Got a call two days ago. My boots are ready for pickup. Great. Off I go to the mall again in these Covid times. When I get there. They get my boots. Then as I'm trying them on, they come and take them. They say I was refunded for these boots. I explain reorder. I also explain I got a phone call. She loses her cool with me? The customer. When I get home I check my Soft moc account. Sure enough there are two pairs on my account, and one is still awaiting pickup. I cancel my order. Now I'll need to check tomorrow if the refund went through. Can't believe the way I was treated over their screw up.

I bought a pair of boots, and the zippers start to open when I'm walking, they don't want to exchange me because apparently everything is fine... Really disappointed

We saw the boots my daughter wanted at the Deerfoot Meadows store but they didn't have her size. They then sent us across the city but when we arrived they didn't have the size either but kept saying it's ok if this isn't the right size because the lengths are the same. This size is just really wide to which I replied,...I wanted this size because my daughter has a narrow foot. They said we could order them online from the store so we did that and now it has been two weeks and no boots. I really wish I had read all these bad reviews first. ughhh.

Ordered burgundy combat boots by Steve Madden and I was so excited to receive them....they never showed after 3weeks of waiting! Delivery was local. SoftMoc customer service did absolutely NOTHING re my bad experience ordering online....and just offered a refund 🤨