Softplayplanet Reviews 4

Goes by Scott Millward - absolute time waster. Bad customer service. Not worth the hassle.

Avoid at all costs. My first order went smoothly and I thought, great, finally a company that delivers. Scott Millward, who runs it, seemed helpful on Facebook and was keen to get my business. But the second order I paid for never arrived. I was ignored for ages, then fobbed off with excuses — Scott claimed it was “lost in transit” but has never once provided any proof of postage.

After that, people started warning me about him, saying he’s a timewaster. I gave him the benefit of the doubt, but now a month later, I’ve been let down again. I placed another order, he promised it would arrive by next-day delivery on Tuesday. It’s now Friday. No delivery. Yesterday he told me he’d “look into it” and get back to me. Surprise — nothing.

Like many others he’s messed me about. Now it’s clear: this is a pattern, not a one-off. Many others have had the same experience. Unreliable, dishonest, and a complete waste of time. Avoid.

Promised an item with a delivery of 2 weeks 5 weeks later and I was promised delivery although I hadn't seen a finished product, and I had to keep messaging them for updates twice I waited in for them like we agreed and twice they didn't turn up and without contact as well,
Ended up asking for a refund and turns out they didn't even have the funds to pay me that back ended up getting it back in 3 different payment.
This was for a safety bed for my autistic daughter so while messing me around he was also prolonging the risk of her while she didn't have a safe bed.

I was recommended softplay planet to get mats and storage bags. I can honestly say this is the worst recommendation I ever had. Made an order in October and was told sll materials in stocks and would be 10 days, only took them 5 days to send invoice and take payment, finally received half my order 8 weeks later, half missing and what was delivered half was wrong size, told them I wanted to return everything and get my money back, which they agreed on.
Now taken another 4 weeks to try and get this sorted. They now want me to pay to return it via parcel force which won't be cheap instead of them arranging for it to be collected. They will then reimburse me which as you can imagine, judging by the service so far I'm reluctant to do.
Any contact is met with an automated answer saying they are closed until 4th Jan, its already 24th jan.
As a new business this sort of thing is crippling us through lost bookings as funds are tight and I've had to pay out and not received what I have paid for.
If you really want to save yourself stress and headaches as well as being out of pocket I'd avoid at all costs.
As it stands the saga goes on.