SolarEdge Reviews 4,115

The field engineer Chris was excellent, helpful and efficient. Many thanks Chris for sorting out the issue and the advice given.

The system works well under standard conditions, but it fails to handle unexpected issues, leading to a grueling recovery process. My battery dropped below the minimum charge threshold and entered a 'deep sleep' mode. Now, the inverter shows an error, production is zero, and the system doesn't even recognize the batteries. My installer has been struggling to restart the system for over a week.
SolarEdge support has been nonexistent—it’s shameful. Given the high price point, I expected a premium experience, but the reality is a lack of smart functions and very limited user control (only four presets). With so many better alternatives for shaded areas today, there’s no reason to choose SolarEdge. Avoid them if you can.
UPDATE:
Shortly after my initial review, I was contacted by the SolarEdge global support team. They performed a remote analysis and quickly identified a faulty DC-DC module within the inverter. They promptly sent a replacement unit, which is now installed and working perfectly. It turns out my initial frustration was largely due to my local installer’s lack of familiarity with SE systems and their support portal. I’m happy to say the system is now performing as expected, and the global support was excellent.

Swaroop was very helpful in providing information to get my solar panels back up and running.
He spent alot of time giving me the necessary information and helpful videos.

Solar edge system quality is fine but support is non existent. Only way to contact them is through their chat which refuses to recognise my inverter despite using the Solaredge chat app to read the QR code and by manually entering it. Even going in through the app, the system noted my inverter serial number correctly but then says it cannot validate.

Again I’m writing a negative review of Solar Edge because this is the only way I can get anything solved with them. You are unable to speak to a person. You are only able to “chat” with someone. We recently changed our internet supplier. Everything in our home transferred easily to it except our Solar Edge app. After “chatting” for a good period of time they were able to tell me we were definitely producing energy which was a plus. They could also see that my personal info was correct. But what they couldn’t do was connect my new internet supplier because the SSID number reverts back to the original owner of 2017. I tried manually to change it but the area for me to enter my SSID number is grayed out. Solar Edge told me I needed to contract my installer. So now another bill with my installer if I can reach them because they have closed down their local office. You would think this would be a simple fix.
FOLLOW-UP. Still no solution to my problem. But I do get a message from them every 3 days asking if my problem has been solved. And I reply the same thing every time that Solar Edge says they cannot solve the problem. And I cannot get my service company to respond. Anyways I would have to pay another $99 to Solar Edge for another company to service their equipment.

Had an issue with battery comms

Vidya R helped me. A legend at Solaredge, as this is the second time they have fixed relatively minor but impossible to fix from the home end problems.
Very helpful and kept me up to date with what they were doing remotely. 100% happy.

Chat with Vishal Umesh started at 4:00 PM and ended at 4:20 PM with a positive response. Fast, efficient. Perfect. Thank you.

I have SolarEdge equipment, including an EV car charger. The equipment is approximately three years old. About four weeks ago, my car charger stopped working.

I had one of SolarEdge’s “preferred” service technicians review the issue with a SolarEdge technician over the phone, and together they identified the problem as a faulty charging cable. I was told that SolarEdge would be sending a replacement charging cord.

However, three weeks later, I received an inverter from SolarEdge instead of the required charging cable.

Great service from Dakshayini. Helpful, answered my concerns and solved the problem.

Thank you for your technical support, responsiveness and kindness... you are very fast and efficient (Tadej, Kristan, Pavel and Marcin)

It was a second call as rectification needed identifying and solving. Call handler listened and was responsive to find the solution. Upgrade was done and problem solved

Well, what an absolutely tremendous achievement! Thank you so very much for your service and support!

Always fixed/sent replacements as needed.
Spoke to a gentleman called Likhith today who was great, thank you

Todo perfecto. Muchas gracias Jayanth!

i have had Solar Edge equipment, including a car charger. the equipment it 3 years. My car charger stopped working about 4 weeks ago. I had one of Solar Edge (SE) "preferred " service technicians review my problem with a SE technician (on the phone) and identify the problem to be the charging cord and SE would send a new cord. 3 weeks later i received an "inverter" from SE not the needed cable!

As I have 2 cars that require charging, their service has has created a terrible inconvenience for me!!!!!

I have had my solar edge system in for around two years.

I have has sporadic issues and an complete inverter failure that took almost two months to get a replacement sent.

Today i went to login to my dashboard online to access my API key only to find my access has been revoked.

Tried to get support but wasted 40 minutes and got nowhere.

Their current stance seems to be that anything more advanced than seeing your production in an app or setting a battery schedule is for installers only.

This is unacceptable. I do understand restricting access to options that could break functionality but this is just to much.

Don't buy if you expect any level of control or integration with other smart home systems.

Likhith who was the technician who picked up the fault was right on it and sorted my problem out very rapidly in well under an hour.
Definitely a 5 star service.

The Person helping me was so patient and was able to walk me through the fix to my problem, Thanks Neha, you are a genius!!!