Solihull Carpets Reviews 

183
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the showroom staff for being exceptionally helpful, patient, and providing expert advice when choosing various flooring options. People appreciate the smooth communication and professional guidance received throughout the entire process from initial consultation to final planning. Some people also noted that the installation teams arrived promptly on schedule and maintained a tidy workspace. Consumers are consistently pleased with the exceptional quality of the finished installations and the wide selection of available products. Many reviewers express their strong willingness to return for future projects and recommend the business to others.

What people talk about most

Staff

People report positive experiences with staff, highlighting friendly and knowledgeable service from showroom... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from the initial in-store... See more

Product

Clients share positive opinions on product selection, highlighting an excellent and massive range of options... See more

Quality

Users describe positive satisfaction with quality, highlighting the massive product range and willingness to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly staff at both Studley and Shirley showrooms. No high pressure selling. Although neither shop actually has a sample of the bathroom flooring we wanted, they were able to order the flooring we... See more

Rated 5 out of 5 stars

We had a great experience from start to finish with Solihull Carpets. We don’t know much about carpet types but the staff were so helpful and gave excellent advice for our needs. We brought several sa... See more

Rated 5 out of 5 stars

Great service from all the members of staff, estimators, fitters. Excellent range of products . Emma was v patient while we were chosing our carpets and bathroom flooring. She came up with differ... See more

Rated 5 out of 5 stars

Just had the whole of our upstairs and stairs carpeted by Solihull Carpets - and we couldn't be happier. Emma in the showroom has been amazing, helping us decide the perfect carpets for our rooms and... See more


Company details

  1. Carpet Store
  2. Carpet Installer
  3. Flooring Store

Written by the company

Our extensive ranges of top grade carpets and luxury vinyl flooring are available at incredible prices. Our showroom has hundreds of carpets on display to choose from. Why not pop down and see us?


Contact info

4.9

Excellent

TrustScore 5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(183)

34 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I mean wow

I mean wow, what can I say Emma has been the most helpful person from staff to finish, from the moment I went in the shop and decided between a good 10 samples, nothing was ever too much as no pushy sales which was the best part. I went to a few carpet shops but Solihull carpets made me feel the most looked after. Simon came to fit it for me and he was so professional and kind!

I would recommend these guys to absolutely anybody and if I can give them more than 5* I would

Thank you again!

May 8, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding Service

From beginning to end, Shirley Carpets provided a first class service. Peter was extremely helpful and offered us advice and guidance on the type of carpet suitable for our landing and stairs and the carpet was fitted within a couple of weeks. The carpet fitters were outstanding and did an excellent job fitting the carpet which was quite involved. They were helpful and courteous, clearing everything up and leaving the house clean and tidy. The whole service we have received has been absolutely excellent. We couldn’t praise them enough and will definitely use them again and recommend them to our friends and family.

April 19, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Such a good find...

Following a recent house refurbishment, we were looking to have the whole house carpeted.
We found these guys and are so glad we did.
From the outset they were such a friendly team. Helpful, knowledgable, professional and very patient with us. Nothing was too much trouble.
The end result is something we are so pleased with.
Definitely recommended.
Thank you to you all

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

Best carpet company by far.

I have dealt with carpet companies and fitters a few hundred times. I am a qualified building project manager. These people are reliable, empathic, skilful and my whole experience was quite amazing. What brilliant service. I cannot recommend them high enough.

Well done to the owner and fitters. Lovely people, on time, great fitting. I suggest that others use than. They will not disappoint.

April 18, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

Great service and quick fitting. Only one room so was in and out in around an hour. Left no mess and minimal distruption. Showroom has lots of choice and staff were very helpful - would recommend

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing professional service

This was our first visit but it won't be the last, we had excellent service from the visit to the showroom right through to the fitting. We will be coming back for further purchases.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Third time we have used Solihull…

Third time we have used Solihull Carpets and again a first class service from start to finish. Expert and friendly help from Emma in the shop; perfect fitting and finish; great value. We will continue to recommend them to everyone who visits. Ian and Monica, Knowle

February 14, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Bedroom Carpet Replacement

From the original quote to completion of the job, Solihull carpets were excellent. We needed help with the bed and all the old carpet taken up and removed. Everything was completed as expected. We needed one door changed with the new carpet and a contact was provided who came the next day. I could not have been more pleased and would highly recommend them.

February 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company - great service in store helping us in choosing the type of carpet suitable for our lounge and we are delighted with the fitting and look of the carpet. Very prompt fitting and excellent communication. Great local company which we've been happy to support and would definitely recommend.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. A small company that isn't in the business to just sell flooring and fitting services - actually listens to what the customer wants and delivers on time and to budget.

Efficient and pleasant fitters. Very pleased.

January 25, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Solihull Carpets have been brilliant starting with superb knowledge from Emma in store about the manufacture & specific details of Moduleo flooring and the best wool carpet we needed for our lounge. We ordered both and weren’t disappointed! A fantastic well organised fitting service by skilled fitters.No mess, no problems, no worries just a brilliant and great experience throughout. Thank you to all the staff at Solihull Carpets.

November 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We had two bedroom carpets supplied and fitted by Solihull Carpets and the quality and professionalism i can only say was excellent, really pleased and would recommend them to anyone
Thank you
Ade & Adele

November 13, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look