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SonderMind Reviews 

2,515
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,698 reviews, reviewers overwhelmingly had a great experience with this company. People consistently share how wonderful the platform is for accessing therapy easily from home while building a trusting, long-term relationship with their providers. Clients frequently praise the professional staff and therapists for being attentive, compassionate listeners who provide genuinely useful guidance and practical techniques during sessions. However, some people mentioned facing communication delays, lengthy phone hold times, and frustrating billing issues when trying to get assistance from customer service. A few consumers also noted ongoing difficulties in scheduling future appointments promptly or experiencing trouble connecting successfully with their assigned provider.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising providers for their attentive listening,... See more

Service

Reviewers highlight positive aspects of service, noting that knowledgeable providers offer a safe place to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support representatives are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the platform is... See more

Response time

Consumers find response time to be mixed, as some people experience quick scheduling and attentive replies.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Williams is a great listener and reassures my positive traits while working with my negative thoughts. I appreciate how he desires to get to the root of my negatove emotions rather than just lettin... See more

Company replied

Rated 5 out of 5 stars

Amber listens and asks questions. We are reading and reviewing Alcoholics Anonymous together and she apply coping techniques I find valuable. She also recommended a support group which happens to be j... See more

Company replied

Rated 5 out of 5 stars

The Therapist I have been meeting has helped me deal with some major issues going on in my life. Her ability to listen, understand, and help to redirect my train of thinking is outstanding!! Her abi... See more

Company replied

Rated 5 out of 5 stars

Talking is helping with depression and anxiety, but it’s bringing up old demons that i thought were long gone. So even as this lingers on the older haunts are coming out of the closet. It’s very hard... See more


Company details

  1. Mental Health Service
  2. also in
  3. Child Psychologist
  4. Marriage Counselor
  5. Psychiatrist
  6. Psychologist
  7. Psychotherapist

About SonderMind

Written by the company


- Average co-pay of $25
- 336+ specialties covered
- 83% of people start care within 4 days
- Over 200+ insurance plans accepted, including HSA, FSA, EAP, Medicare, and Medicare Advantage plans

SonderMind is the leading mental wellness solution offering virtual and in-person therapy and psychiatry services across the nation. Our clients are empowered to connect with a licensed mental health professional who has availability, accepts their insurance, and specializes in their needs.

With more than 200+ insurance plans accepted—including Medicare and Tricare—affordable, high-quality mental healthcare has never been easier. Plus, SonderMind’s all-in-one mental wellness app helps you maintain progress between sessions with AI-enhanced features like session takeaways and reflections.

SonderMind also partners with health systems, physicians, and payors across the country to deliver whole-person care at scale.

Learn more at sondermind.com or call 844-THERAPY to get matched with a provider who takes your insurance.

Contact info

Nationwide care, covered by insurance.

Connect with the right provider and start feeling better, faster.

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(2,515)

1,634 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

We have connected

We have connected. She encourages me in my Christian beliefs and scripture reading and prayer. She has empathy and understanding of my issues.
I find her a little disorganized with scheduling and my busy life.

October 12, 2026
Rated 5 out of 5 stars

I feel heard, understood and accepted as is.

Provider isn’t rigid about progress toward set goals—instead, she listens to the things that are currently happening, and is understanding that life doesn’t always play by the rules. She “meets me where I am”, even if it’s not always where we planned and hoped I’d be. I feel heard, understood, accepted and comfortable with her, which for me is a big deal. Healing is an ongoing journey, and sometimes the route mapped out for you to follow has a washed out bridge (or 2, or 10), and you have to find a new way to get where you need to go.

October 12, 2026
Rated 5 out of 5 stars

Magnificent Counselor

Mrs. Hood is very attentive, a great listener and provides excellent insight and suggestions. I feel comfortable talking to her about anything.

October 8, 2026
Rated 1 out of 5 stars

I have spent months in therapy now all…

I have spent months in therapy now all of a sudden I am having log in issues. You would think after I missed an appointment and no contact for weeks that my therapist would reach out to see what happened. Tech support is a joke. I have lost confidence and trust after pouring out my soul. Not in a good place. Mental Health care is a joke until something happens. Do not reply to me telling me that someone will contact me in 24 hours. I am done because you have let me down, I will check the BBB for other complaints and your relevancy.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Team work is key

Dr. Hill has been patient and understanding with me through this journey. He knows that he is battling with me from the outside looking in and he is fully equipped to helping me change my thoughts about the trauma. Happy to work with Dr. Hill

October 7, 2026
Rated 5 out of 5 stars

My provide ms

My provide ms. Kim is amazing !!!! She allows open communication at all times . Truly an amazing provider .

October 7, 2026
Rated 5 out of 5 stars

Like talking to a friend

She listened to my issues, and will continue to support me through our sessions. She understood the problems I was having, and is working with me developing solutions. I felt extremely comfortable with her.

October 7, 2026

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