Sonetel Reviews 

3,952
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 880 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, patience, and professional approach in resolving issues. Many people appreciate the quick response times and clear communication, making interactions pleasant and efficient. The overall service and user experience are frequently described as excellent, with users finding the setup process easy and the service reliable. However, some customers noted challenges with the verification process, describing it as multi-step and frustrating, sometimes leading to activation failures. A few other people also felt that service quality could be disrupted, citing issues like dropped calls, unreceived calls, or specific user interface problems with hanging up.

What people talk about most

Customer service

People report positive experiences with customer service, highlighting its responsiveness, professionalism,... See more

Service

Reviewers mention positive feedback about service, highlighting its excellent value, reliability, and ease of... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of setting up virtual lines, the... See more

Response time

Customers consistently report positive experiences with response times, highlighting quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer agent was really quick! He provided concrete answers and a name. The tone was friendly and helpful. It's a business model built on foreign text messages that people need, and that's at th... See more

Rated 5 out of 5 stars

I am not very tech savvy and had trouble launching my new account. Annul (Tech Engineer at Sonetel) was AMAZING: patient, helpful and very knowledgeable! Thank you Annul!!

Rated 5 out of 5 stars

I am giving 5 stars, I would give more if it were possible! The support I received from Kiran was excellent, forthcoming and indeed very helpful. I appreciated the very courteous style of writing i... See more

Rated 5 out of 5 stars

We were having a hard time verifying our account but Sonia made it super easy for us to activate our account. Very professional and good service. The phone numbers are all legit and easy to use. 100%... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(3,952)

883 reviews in the last 12 months

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I am very satisfied with Sonetel and the support team. The service is easy to use, reliable, and the customer support is responsive and professional. Recently, I needed assistance with account verification, and the support team guided me through the process patiently and efficiently until everything was resolved.

I appreciate the excellent customer service and the quality of the platform. Sonetel has been a great solution for my communication needs, and I am happy to recommend it to others.

Thank you, Sonetel, for your outstanding service!

June 4, 2026
Rated 5 out of 5 stars

Absolutely great experience with Sonetel

Absolutely great experience with Sonetel. After testing my new number for free under trial period, buying a plan and number activation was a smooth sail. Thanks to the dedicated support which helped in verification and activation so quickly. Would definitely recommend Sonetel for service and great price!!

June 4, 2026
Rated 4 out of 5 stars

Everything is great

Everything is great. what would make this 4 start to 5 star is integration with third party apps and services, and guaranteed sms verification

June 4, 2026
Rated 5 out of 5 stars

Overall

Overall, a good experience with Sonetel. I faced some challenges during the initial verification and account setup process, and it took a little longer than expected. However, the support team was responsive and helped resolve the issues. Once my account was verified and activated, the service worked well. Thank you to the team for their assistance and support. Looking forward to using Sonetel for my business communications.

June 3, 2026
Rated 5 out of 5 stars

Excellent Service and Responsive Support

I've had a very positive experience with Sonetel. The platform is easy to set up and use, even for small businesses that need international phone numbers and call forwarding services. Whenever I had questions, the support team responded quickly and professionally, helping me resolve issues without delay.

The pricing is reasonable, the service is reliable, and the overall user experience has been smooth. I especially appreciate the clear communication and willingness of the customer service team to assist whenever needed.

I would recommend Sonetel to entrepreneurs and businesses looking for an affordable and flexible business phone solution

June 1, 2026
Rated 4 out of 5 stars

It's working fine for international call forwarding

It's working fine for getting a number in Australia, and call fowarding internationally to another number.

They request documents after you purchase a number. It's quite a lot and invasive including passport, proof of address, but they were fast and responsive. If you choose not to verify yourself, they will refund you so that's nice.

The sontel webapp is buggy and could be vastly improved which is why I gave it 4 stars. Compared to skype or teams, the website (on phone or pc) is average. The android app is so awful I uninstalled it.

However, I don't need the webapp and for the simple need to forward a call internationally to another number, it does the job.

June 1, 2026

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