Sonic Electronix Reviews 2,777

Fast shipping, great experience, wonderful product

Packaged well, shipped fast, good prices.

Everything was perfect except was sent the wrong wire harness for the dash speakers

A1 SEVICE, smooth transaction.

Honey to the rescue!!
Had been waiting on a sub box for a while. Got an email that my order had been “processing” for awhile due to inventory not received from manufacturer and that it would be shown as postponed. Reached out through mail and got lucky having Honey get involved. A couple of replies later she had my order changed to the other item I chose and everything was back in order with my box arriving soon instead of a month later. GREAT customer service on her part and glad that SE has those type of people working for them. Made my day on the first day of April

Amazing customer service maria helped me out greatly, definitely will be getting my audio equipment from here from now on

Delivery was fast good price

Great communication back and forth. Had some speakers that were backorder. I reached out to inquire,they were very upfront about not knowing when they would be stocked. Refunded my money and I ordered a different set and got them in 2 days.

Made a call had pleasure speaking with thomas on guiding me making sure the amplifier i wanna purchase is right one for my speaker in my nvx door speakers he confirmed it is also guided on best wire diagram what to do and not to do on wiring

It sounds great and lm happy with it!

I have ordered off this company multiple times with success. But recently, my order, I had the wrong item placed in the box. So I called customer support, they asked me to please send it back. And they will correct the issue once they've received the package. And I was like, well, you guys messed up. He's like, yes, once you've sent the package to FedEx. Please send me the receipt in an email. And I will get your package out promptly. So I did that never heard back. I actually emailed them still never heard anything. Once they received my package. They gave me store credit. So I called back again and said I did not want store credit. I wanted what I ordered, and they said, yes, we will fix this. The next day, I get another email. Saying, store credit has been applied to my account and is available for use. So I ordered the speakers that I ordered originally, and it costs me $7 more. Your customer service is extremely poor and this was a cheap item. I can't imagine dealing with this on an expensive Item?

Update. A couple hours after posting this i was contacted by management and they were very nice and helpful. He was able to correct the issue plus some. Im very happy with the prompt response and will continue to use sonicelectronix.com

Great buying experience

The packaging for both of my orders was horrible!! Oversized boxes and not enough packaging filler. My amp and sub were getting thrown all around in the boxes. Not to mention that the sub box was about to bust open because only one piece of tape was used to secure it.

Thomas, who works at Sonic Electronix deserves a 5‑star rating for his professionalism. He demonstrated a can‑do attitude and went above and beyond to help me find the right part. He followed up with a return call and assisted me in completing a form. Thomas is a true people person who delivers excellent customer service.

Great customer service, my purchase was on back order and they let me know immediately. The best part was the upgrade my purchase at a great discount for the inconvenience. They have a customer for life.

Delivery service, Product

Thomas gave amazing customer service! He called me back, as promised, to follow up with tracking information. That's great customer service!

Next delivery you will rock with the JBL rallybar

They are just great people to work with. I made a big mistake in ordering and it was easily taken care of. Thanks

Joanna Help me out after i recieved an item with some damage great customer service