Warranty not honoured
Ten years after the install, my roof still leaks. Soprema ignores email correspondence. My 20 year warranty is not worth the paper it’s written on.
June 17, 2026
Unprompted review
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Company details
Information provided by various external sources
Welcome to Soprema UK Experts in Roofing and Waterproofing; bituminous, Alsan liquid, flag single-ply, duoflex structural and civils waterproofing systems, current product and company news, technical information and specifications.
Contact info
United Kingdom
- www.soprema.co.uk
2.6
Poor
4 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very POOR experience.
Absolutely disgusting failure for Soprema to even reply to emails. I’m still waiting on guarantee paperwork over a year since installation. Soprema UK referred me to a Dublin office, but they still haven’t sorted this despite getting details of contractor. I also requested details of fixing methods for solar upstands.. no assistance provided by Soprema! My postcode BT52 1TA
Update- unacceptable prolonged humidity as rainwater outlets appear undersized and incorrectly jointed! Water ponds on roof!
August 30, 2025
Unprompted review
Review removed
I have temporarily removed my poor review as a gesture of good faith following communication from Soprema. I hope that they will now fix my problem under the guarantee and that I can post a favourable review in due course. 17 Sept 2022
July 28, 2022
Unprompted review
Reply from SOPREMA UK
Hello Jonathan. Can we ask you to provide contact details, so we can investigate your concerns off line. Please email us at info@soprema.co.uk or call us.
Thank you Jonathan. We will get into this.
Warranty not honoured
Bought a house with a FLAG roof from Soprema and expected the warranty to be well supported by them. Very surprised to find that they don't have any record of the installation and are refusing to honour the warranty. Poor service — the roof is here, it's got their logo on it and they should honour their commitments.
September 12, 2018
Unprompted review
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