Sorelle UK Reviews 

Absolutely terrible with a scam of a “returns” process.
I returned a 2-piece set because the skirt was too long. The return was then rejected on the grounds that the item was supposedly "not in a resellable condition". Bearing in mind you have to pay for the return to begin with, I then had to pay a further £6.99 just to have the item sent back to me.
When I received it back, I checked it thoroughly and there was absolutely nothing wrong with it. No marks, no smells, no signs of wear whatsoever. It was in perfect condition, exactly as it was when returned. Based on my experience, this is nothing more than a tactic to avoid issuing refunds.
It's such a shame because the 2-piece set itself is lovely and had the return been handled fairly, I would have potentially shopped with this company again.
I would strongly advise anyone considering ordering from this company to be 100% certain that they won't need to return anything, because if you do, you won’t get your money back.
I will never buy from this company again and would not recommend them to anyone.

Awful awful awful!!!!

Received an order in terrible condition. I sent it back - because it was substandard. They refused to accept the return - because of the standard they sent it at!!!!

Terrible. Do not order.

Awful clothing quality! And even worse customer service! Would NEVER order from this company again! They are absolute scammers! The clothing quality is not even on Primark level and they charge way too much for their products. When you try to discuss anything with their customer service team they are rude and unhelpful. No thank you!

PLEASE DO NOT USE COMPANY.
it is your legal right as a consumer to change your mind and return your clothing within 14 days of delivery for a full refund.
Sorelle seem to think otherwise and after requesting a return, they said no and are now ignoring all my emails. AWFUL CUSTOMER SERVICE (non existent) Thankfully i paid through Klarna.

Clothing is cheap tat, that costs a fortune.

I have been a loyal customer and have placed several orders with this company over the years, which makes this experience even more disappointing.

I placed my order on 8 June, and today, 4 August, I still have not received it. My parcel was held by Customs. I was never informed during the purchase process that this could happen, and your website even stated that taxes were included, giving the impression that there would be no additional issues.

As soon as Customs requested documentation, I provided everything they asked for, promptly and in full. Despite fully complying with all the requirements, my order was never delivered.

The most frustrating part has been your customer service. I contacted you several times asking for help because I simply wanted to receive the order I had already paid for. Instead of helping me resolve the issue, the only response I received was that if the parcel is returned, I will be refunded minus the shipping costs.

This is completely unacceptable. The failure to deliver my order was not my fault. I did everything required of me, yet I am expected to lose money for a shipping service that was never actually provided.

After nearly two months, I have no order, no solution, and no meaningful support from your customer service team. Charging customers for shipping when the parcel was never delivered and the customer is not responsible for the failed delivery is unfair and extremely disappointing.

I expected much better from a company I have trusted for so long. Sadly, this experience has completely changed my opinion of your customer service.

Terrible terrible company! skirt attached with tie wraps, sequins falling off the skirt, absolutley appalling.

Absolutely horrendous. Cheap material and sizing is incredibly large and not true to size. Their returns page is a chapter book you have to read through and is not in direct language. Towards the bottom, after having to read through multiple sections, it says international returns are not accepted. Talk about a scam company. They also delete negative comments on their Instagram account. I would never recommend purchasing from here to anyone.

Ordered a coord from this online shop, after looking at insta their was so much I wanted to order, so ordered to see the quality, I was shocked on how cheap the clothes look, looks not even close to the image and the colour is off too, images are heavily edited so not a true pic of the item your getting.

I returned this set after the 28 days they say it takes to refund …. Nothing no reply to messages no refund
I contacted PayPal and opened a dispute, the company then replied with as you have opened a dispute it will make the refund longer, they had received my items as I paid the £6 to send recorded and tracked but choose to keep hold of the £50 and the outfit

They then did not respond again for another 3 weeks I emailed again and to this day no reply,
Please if you think of ordering multiple items to try on and choose one I’d be very careful as you may end up paying for them all.
I will never use this site again,

Ordered a total of 9 outfits, which only one of them was suitable to actually keep. I returned the other 8, only for sorelle to claim that the most expensive item I returned “smelled of body odor”, funnily enough this was the first item I tried on, and they didn’t have complaints about any of the other items 😂 they’ve refused to refund me for this item, and if you read the reviews, they do this to many people. Will refuse to refund you and claim your outfits smell. It’s obvious that this is to avoid losing money!! As it’s a subjective claim, unlike a stain or something visible. They gave me the choice of either having my item returned (I’d have to pay £7 for it to come back to me) - or they’d dispose of it and I’ve have nothing. I stupidly bought the item back because I’d rather sell it on vinted and at least have a fraction of the money I paid for it back, rather than let this company resell this item to another customer & profit off me regardless. Will NEVER be ordering again.

Girls take your money else where. I wish I’d of read all of these reviews before I ordered!!!!

Watch out here I’ve emailed them over 5 times and had no reply to my messages about a refund on the cloths we returned . The last one was that if they don’t respond I would have to make a claim via my bank , still nothing so I’ve had to do a chargeback ! They have the items and I have confirmation of delivery. Watch out for these guys not great and just want to keep your money!

Purchased from the sale 2 gorgeous items. A mini skirt and a dress with matching bag. I looked on the size chart as i am a first time buyer from this company. I am a uk size 8 and purchased a small. The size chart says this is a 8/10. These items are TINY i would say more of a 4/6 than anything. Asked the company can i exchange as the size chart is well off. They said no. Which is fine as it does say no return item BUT the company should ideally put the correct sizes for people to purchase. Really gutted as they have some gorg pieces and the quality seems great.

High quality products really impressed . Perfect for Ibiza holiday. Delivered quickly. Would definitely recommend and use again

We had dresses delivered and because they are very short we returned one. In comms via email with SorelleUK. They returned £26 of the £42.99 of the dress cost and stopped answering emails. The phone number 0114 233 0811 goes to voicemail. No return calls on 2 calls. Very poor return service. Would not recommend.

I ordered my ocean beach outfit from sorelle and the outfit was gorgeous, it didn’t budge the whole day and even though I was in the pool there was no damage to the bikini itself. Will definitely be buying from here again ☺️

complete rogues !! you have no chance of a return and they deduct £7 to return your item and you have to pay for return postage too. they don’t want to give you your money back and will pull out any shots not to do so !! BEWARE KEEP AWAY the worst customer service iv ever known

Worst place ever definitely will not be buying anything again and have told everyone to avoid!!! Worst customer experience I’ve ever had and I know exactly how to execute excellent service as I am in PROPER REAL retail without going against the books! WHEN THEY TELL YOU YOU CAN NOT RETURN A SALE ITEM IS ILLEGAL!!!! All online orders HAVE to accept return as it is BLIND BUYING! Then asked for a legal documentation of there policy and have been ignored! GET THEM OUT OF BUSINESS absolute tossssers

If I could give 0 I would nearly 70 pound on an outfit 4 weeks later no reply no update no item received emails being ignored do not order from here

The staff in the store are incredibly rude. Also look at the "positive" reviews they are mostly from accounts with 1 or 2 reviews. They are fake. The owner likes to brag on social media showing off on numerous holidays. Awful people Awful company

Bad quality dress, wanted a refund straight to my card, they only gave store credit. Tried emailing but had no response - awful!

An absolute bunch of shysters. Avoid at all costs. They deal in sub standard crap and refuse to abide by statutory rights for distance selling when you try to return or refund the goods. Hopefully this appalling business will close soon.