I wished to return an item but had difficulty in downloading the label as I had no order number due to my changing my email address. I contacted the return team. The response was very quick and I h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can not recommend Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services,... See more
Company replied
I have never bought from Sosander before and I wasn't disappointed. These linen trousers are well cut, a little looser than expected, but comfortably so. They arrived badly creased, but a steam iron... See more
Company replied
I had a little button issue with a shirt I had ordered. I contacted Sosander and the customer care I received from Charlie was exceptional. The communication was excellent and Charlie sent a replaceme... See more
Company replied
Company details
Information provided by various external sources
A new destination for women's clothing, fusing shopping with exclusive daily fashion news and style advice. Created by women, for women.
Contact info
Water Lane 40, SK9, Wilmslow, United Kingdom
- customerservice@sosandar.com
- www.sosandar.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue refunds more quickly
Sosandar could improve their customer relations by issuing refunds more quickly. Advised by email that my refund had been issued - three weeks later - nothing!!
It seems they want to keep hold of customers' money as long as possible! I relayed my concerns to an assistant in the Marlow store and she responded that she had been waiting for a refund from Hobbs for three months - not helpful!! It really puts me off buying from them in the future.
June 19, 2026
Unprompted review
Reply from Sosandar
Hi Dee
We are sorry to hear that you are so unhappy with your experience so please provide the details so we can review fully and get in touch -
Update: We have responded to you and explained that your refund was processed within 4 days. Unfortunately, we do not have any control over your payment provider's processing times, so any additional delay occurred with your bank or payment provider rather than on our side.
Kind regards
Team Sosandar xx
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Fault
I had a faulty item- customer services responded quickly and resolved the problem. Thank you Sofia :)
July 10, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear that you received a faulty item, but we’re delighted that Sofia was able to respond quickly and resolve the issue for you.
We’ll be sure to pass on your kind words to Sofia — she’ll be delighted to hear them.
Thank you again for your support, and we hope to welcome you back again soon!
Team Sosandar xx
I made a mistake and returned a Shein…
I made a mistake and returned a Shein parcel to Sosandar in addition to a genuine return. Charlie quickly resolved the mistake by arranging for the Shein parcel to be sent back to me. Excellent stress free customer service.
July 9, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that Charlie was able to quickly resolve the mix-up with your return and arrange for your Shein parcel to be sent back to you.
We know mistakes can happen, so it’s fantastic to hear that the process was handled smoothly and made stress-free for you. We’ll be sure to pass on your lovely feedback to Charlie — she’ll be delighted to know her help was appreciated.
Thank you again for your kind words and support. We look forward to welcoming you back again soon!
Team Sosandar xx
Returning products
Unfortunately I had to send two dresses back but as they came separately I tried to send them back separately only to discover the barcodes were the same. Contacted customer service who really very quickly and soon rectified my problem thank you to Kaye. Sosander clothes are always a great fit and excellent quality
July 3, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear you experienced an issue with your returns, but we’re delighted that Kaye was able to resolve everything so quickly for you. Providing prompt and helpful support is exactly what we strive for.
It’s also wonderful to hear that you continue to love the fit and quality of our clothing. Your kind words mean a great deal to us.
We’ll be sure to pass on your lovely feedback to Kaye. Thank you again for your support, and we look forward to welcoming you back again soon!
Team Sosandar xx
I spoke to Millie on chatline
I spoke to Millie. I wanted to change my order to next day and she was very helpful and matter was sorted immediately
July 9, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Millie was able to help with your order and arrange your next day delivery so quickly. It’s wonderful to know that everything was sorted promptly and efficiently for you.
We’ll be sure to pass on your kind words to Millie — she’ll be delighted to hear them.
Thank you again for your support, and we hope you enjoy your order!
Team Sosandar xx
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Using Chat box resolved my problem.
I used the chat contact for a problem I had with delivery.
Sofia was great at helping sort out my problem. She was very helpful and knowledgeable and as a result my problem was resolved fully.
I did find the chat system a little slow and I didn’t know half the time if the chat was still live or not. I found that a little frustrating but isn’t everything these days when you use “Contact us” But fortunately for me all was resolved by Sofia so I’m happy with Sosander and it’s service.
July 8, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your thoughtful review ⭐✨
We’re sorry to hear that you found the chat system a little frustrating at times, but we’re delighted that Sofia was able to help resolve your delivery issue and provide the knowledgeable support you needed.
We really appreciate your feedback about the chat experience, as it helps us understand where we can improve. We’ll also be sure to pass on your lovely comments to Sofia — she’ll be delighted to know she made such a positive difference.
Thank you again for your support, and we’re so pleased we were able to resolve everything for you.
Team Sosandar xx
Fabulous clothes and always a great…
Fabulous clothes and always a great service. I recently had an issue with a return, which was quickly rectified, by a young lady in customer service, Sofia. Amazing service
July 7, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your wonderful review ⭐✨
We’re delighted to hear that you love our clothing and continue to enjoy the service we provide.
We’re sorry to hear there was an issue with your recent return, but we’re so pleased that Sofia was able to resolve it quickly for you. We’ll be sure to pass on your lovely feedback to her — she’ll be delighted to hear how much her help was appreciated.
Thank you again for your kind words and continued support. We look forward to welcoming you back again soon!
Team Sosandar xx
Courier lost parcel
Recently had my Sosandar parcel go missing due to the courier but customer service received by Faye at Sosandar was great. Received a full refund so can’t ask for anything more. Excellent.
July 6, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re sorry to hear that your parcel went missing with the courier, but we’re delighted that Faye was able to help and resolve the situation for you.
It’s wonderful to know that you were pleased with the customer service you received and that your refund was processed promptly. We’ll be sure to pass on your kind words to Faye — she’ll be delighted to hear them.
Thank you again for your support, and we hope to welcome you back again soon.
Team Sosandar xx
Great customer service
I had a few issues with my returns and customer services (Faye), was so helpful, answering lots of questions and multiple emails, all in very good timings, and ensuring everything was in place to enable my returns to be credited. Thank you Faye!
July 3, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your wonderful review ⭐✨
We’re sorry to hear you experienced a few issues with your returns, but we’re delighted that Faye was able to help and support you throughout the process.
It’s lovely to know that she answered all of your questions, responded so promptly to your emails and ensured everything was in place for your returns to be processed smoothly. We’ll be sure to pass on your kind words to Faye — she’ll be delighted to hear how much her help was appreciated.
Thank you again for your support and for taking the time to share your experience.
Team Sosandar xx
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Very helpful customer service
Very helpful customer service. Have bought from before and would buy from again!
July 7, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that you found our Customer Service team so helpful.
It’s wonderful to know that you’ve shopped with us before and that your experience has given you the confidence to shop with us again. Your continued support means so much to us.
Thank you again for your kind words, and we look forward to welcoming you back soon!
Team Sosandar xx
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to help and that you had such a positive experience. We’ll be sure to pass on your kind words to her — she’ll be delighted to hear them.
Thank you again for your support!
Team Sosandar xx
Great customer service
Great customer service in answering queries. Faye was very helpful again and has very good product knowledge.
July 3, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye was able to help with your query once again. It’s wonderful to know that her product knowledge and helpful approach made such a positive difference to your experience.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted to hear them.
Thank you again for your continued support. We look forward to welcoming you back again soon!
Team Sosandar xx
Sofia was really helpful and resolved…
Sofia was really helpful and resolved my issue quickly and professionally. Excellent customer service
July 3, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Sofia was able to resolve your issue quickly and professionally. Providing excellent customer service is something we’re very proud of, and it’s wonderful to know you had such a positive experience.
We’ll be sure to pass on your kind words to Sofia — she’ll be delighted to hear them.
Thank you again for your support!
Team Sosandar xx
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Customer Service
I had to phone twice today re discount code I received today with a purchase that wouldn’t work. I spoke to Sophia and then Charlie. Both were courteous and extremely helpful a credit to your company.
July 3, 2026
Unprompted review
Reply from Sosandar
hank you so much for your lovely review ⭐✨
We’re sorry to hear you experienced an issue with your discount code, but we’re delighted that Sofia and Charlie were both able to help and provide such courteous and efficient service.
It’s wonderful to know they were able to assist you, and we’ll be sure to pass on your kind words to both of them. They’ll be delighted to hear they made such a positive impression.
Thank you again for your support and for taking the time to share your experience.
Team Sosandar xx
Faye replied to my query and sorted my…
Faye replied to my query and sorted my issue out immediately. Thanks Faye.
July 3, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that Faye responded to your query so promptly and was able to resolve your issue straight away.
We’ll be sure to pass on your kind words to Faye — she’ll be delighted to hear them.
Thank you again for your support!
Team Sosandar xx
Helpful Customer Services
I had a query about the voucher for first time use on the website . I had deleted the email by mistake and messaged customer services ! They were extremely helpful , particularly FAYE … thank you . Have now ordered some espadrilles . Thank you .
July 1, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that our Customer Services team, especially Faye, was able to help when you accidentally deleted your first-order voucher email.
It’s wonderful to know that everything was sorted quickly and that you were able to place your order for your new espadrilles. We hope you love them! We’ll be sure to pass on your kind words to Faye.
Thank you again for your support, and happy shopping!
Team Sosandar xx
100% recommend Sosander
Can not recommend
Sosander enough, their clothes are lovely, really great quality and value for money, customer services are excellent , I had an issue with faulty dress, emailed customer services, had a reply within the hour, issue resolved and I had a replacement delivered within 48hrs . Wish all companies were efficient as Sosander.
Thank you so much .
June 30, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your wonderful review ⭐✨
We’re absolutely delighted to hear how pleased you are with the quality and value of our clothing, as well as the service you received from our Customer Services team.
We’re sorry to hear that your dress was faulty, but we’re so pleased we were able to resolve the issue quickly and have a replacement with you within 48 hours. Providing prompt, efficient service is exactly what we strive for.
Thank you for your incredibly kind words and recommendation. They truly mean so much to us, and we look forward to welcoming you back again soon!
Team Sosandar xx
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Exceptional customer service from Faye
I had an excellent customer service experience over the phone with Faye. She was friendly, professional, and very helpful throughout the call. Faye resolved my issue efficiently and even kindly placed an additional order for me to save myself doing this, and also didn't charge me for the delivery cost - what a star. Overall, it was a smooth and positive experience, and I was very impressed with the quality of service by Faye at Sosandar.
July 2, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your wonderful review ⭐✨
We’re absolutely delighted to hear about your positive experience with Faye. It’s fantastic to know that she was friendly, professional and helpful throughout your call, and that she was able to resolve your query efficiently while making the process as easy as possible for you.
We’re so pleased that arranging your additional order and waiving the delivery charge helped make your experience even better. We’ll be sure to pass on your lovely feedback to Faye — she’ll be thrilled to know how much her support was appreciated.
Thank you again for your kind words and continued support. We look forward to welcoming you back again soon!
Team Sosandar xx
A good outcome with customer service…
A good outcome with customer service from Sofia. Item unworn and yet stained!
I’m usually always happy with my purchases from Sosander but the last item had more than one stain which I hadn’t noticed until a couple of weeks later packing in it for my holiday! Thankfully I did receive a full refund as the item was now out of stock.
June 29, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your review ⭐✨
We’re sorry to hear that your most recent item wasn’t up to our usual standards and that you only discovered the stains when packing for your holiday. We completely understand how disappointing that must have been.
We’re pleased that Sofia was able to assist you and arrange a full refund, even though the item was unfortunately out of stock. We’ll be sure to pass on your kind words to her for providing such helpful support.
Thank you for your continued loyalty and for giving us the opportunity to put things right. We truly appreciate your support and hope to welcome you back again soon.
Team Sosandar xx
Excellent customer service from Faye x
Excellent customer service from Faye x
Thank you
June 23, 2026
Unprompted review
Reply from Sosandar
Thank you so much for your lovely review ⭐✨
We’re delighted to hear that you received excellent customer service from Faye. We’ll be sure to pass on your kind words to her — she’ll be so pleased to hear them.
Thank you again for your support!
Team Sosandar xx
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