Save Our Souls - Records & Clothing Reviews 

Customer service was atrocious I ordered an album which did not arrive I then chased and was told the album was no longer available when were they going to tell me this I asked for a refund which they said they had processed after checking and waiting for the usual 5 days this did not appear in my account when chased again I was met with a sarcastic comment of it had already been issued and they weren’t interested in me writing a poor review- so please do not purchase from this shambles of a company there are so much better companies out there let’s hope the go into liquidation as they deserve to

I wouldn’t purchase from this site. Unfortunately, I made an error in the postal address so the company could not deliver to me (totally my fault, not theirs.) However, they did not inform me that they had changed the delivery to be picked up from a collection point. When I didn’t collect the package, it was sent back. There was no communication from them on this point. Had I known to collect it, i would have done. They have now refused to refund the postage and were really unhelpful when I communicated with them about it. They said I hadn’t read the tracking information - but the tracker just said ‘in transit’, then ‘delivered.’ Although the initial error was mine, it was the complete lack of communication that I took issue with. I could easily have sorted this had I known there was an error.

In contrast to the negative reviews, my experience with save our souls was pleasant. The item was cheaper than many major retailers, the delivery was quick and effective. Will definitely use them again in the future.

Took them ages to send the item, no update and never replied to my emails. Item arrived with creases in packaging and a water mark on the sleeve. I wouldn't use this company again. They don't seem to care about the customer or quality control.

Good quality items

Very happy with my orders
Never had an issue
Definitely recommend
The quality of the T shirts are really nice and feel great
Plus they look awesome too
Had many compliments

Fantastic price, best price on this album compared to other sites. Delivery was excellent, good communication, highly reccomend and will use again for further purchases.

Great item dispatched quickly and securely. Great service once again

I always try to support independent record shops, and there are so many brilliant ones out there, but my recent experience with Save Our Souls was easily one of the worst I’ve had.

I placed an order on Monday the 27th. By Saturday the 1st, having heard nothing, I emailed to ask if it had been dispatched. The entire response was four words: “Hi Richard. Monday. Thanks.”

Monday came and went with no dispatch notification, so I emailed asking for an update, but got no response. On Tuesday, I chased again, still with no reply. Shortly after that email, I received a notification from Evri stating a shipping label had been created. By Thursday, with the tracking still showing Evri hadn't actually received the package, I emailed to ask if there was an issue.

Their reply:

"Hi Richard,
No issue from our side, the item leaves us when you receive the dispatch email with tracking. It may be that Evri are running behind at the moment. We sent the item inline with our advertised dispatch times.
Thanks"

No 'sorry for the delay,' nor any acknowledgement of the poor communication.

While I respect that their terms state 4–5 business days for dispatch, the abrasive, blunt responses were completely uncalled for. Why would I return to a business that treats customer inquiries like a nuisance or a waste of time? Looking through other reviews, it seems this dismissive attitude is par for the course.

In the end, it took 14 days to receive a single record. Abrasive customer service aside, the overall experience was just very poor.

Item was sent well packaged and I was kept informed right through the postal process as to where my album was and when I might expect to receive it. The item was exactly as described and I am very happy.

I ordered this weeks ago and still haven't received them !
In response to the pathetic response from your customer service team (! - see below) if you look at the tracking info, delivery was not attempted until after I had left this comment today.
I can barely find the words to describe your childish comments and your refusal to address your snail like delivery service, but next time perhaps let an adult do the customer service stuff because if you treat all your customers like this you will be going out of business really soon.

Not being very rude to customers just because they ask for a refund would be good.

And there you are, very rude on here as well, and not a true reflection of what actually happened.

Laughable!

🤣

I placed an order for a vinyl record and, after several days without any dispatch update, contacted the retailer simply to ask for the status of my order as I was due to go on holiday and wanted to make arrangements if needed.

The initial response explained that orders can take up to five business days to dispatch, which I completely understood. However, the tone of the communication was unnecessarily confrontational. I was told to "check my tone" despite my emails being polite and only requesting an update.

The situation escalated further when I raised my concerns about the way I had been addressed. The response I received included personal remarks such as "Get a grip you drip," "Are we dating?", "Learn to ride," and "Get a life." I find this type of communication completely inappropriate from a retailer responding to a customer.

I understand that dispatch times can vary and I was not asking for special treatment. I simply expected a professional response and basic courtesy. Unfortunately, the way this matter was handled has left me very disappointed and I would not feel comfortable recommending this retailer based on my experience.

I love the range of different tshirts and the price may be high but I wear them everyday so it doesn't matter to me. They are also really comfy.

Good prices good service

Amazing service extremely transparent about delivery will use again

Great servive, great product

AVOID THIS COMPANY!
I Purchased a record for a gift for someone. I emailed to ask for an update on the order. I was met with a very hostile response from the owner. I only asked if I was going to receive the item soon.
He engaged in abusive behaviour and even swore at me on the email exchange.
I had a refund for it as I was absolutely disgusted with his behaviour.
Shop elsewhere if you want good customer service.