Courteous pre all was given 45 minutes before arrival as clarified by control upon booking the job. Locksmith as I’m aware had been all over London and Watford as far as the office had explained my wa... See more
Company replied
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See what reviewers are saying
Great service. Locksmith arrived much earlier than we expected and successfully picked the lock. When the keys were not found in the boot, as expected he encouraged us to search the surrounding area a... See more
Company replied
Looking Locksmith arrived within the time limit provided and carried out the work very quickly allowing me to get back to my day. Very nice person polite and trustworthy Must commend the call ce... See more
Company replied
Both the RAC and Soter went the extra mile to get the Locksmith Jamie to us. We live in a remote area are elderly and rely on our car. Jamie tackled the difficult problem of a snapped key with no se... See more
Company replied
Company details
Information provided by various external sources
Formed in 2011, Soter manages ancillary insurance products for the broker, insurer and affinity markets. Soter’s Norwich based contact centre operates 24 hours a day, 365 days a year, resourced with a professional and friendly workforce. Soter has enjoyed considerable growth since 2011 and currently work with some of the biggest names in the UK insurance market. The key to our success; working to the values of being responsive, real and reaching for the stars.
Contact info
Suite 4, 9 Norwich Business Park, NR4 6DJ, Norwich, United Kingdom
- 01603 574681
- admin@soterps.com
- www.soterps.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Shocker of a company
Shocker of a company. Debris stuck in the ignition of my van. Called the RAC and they put me through to these guys. Paid £144 up front for yes I agreed to a non guaranteed service! Against my instincts but as is RAC recommended thought would give it a go. 4 hours later locksmith turns up has a wiggle around in the barrel for 5 minutes and concludes that nothing can be done. The sales guy sold to that they would do everything they could to remove the debris. Shocker. To conclude spoke to another company local to myself who said that is a disgusting service came out on Easter Sunday had the item removed within the hour and charged £50. Enough said
April 6, 2023
Unprompted review
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Replacement car keys!
Kev came to replace our car key.
Our only key failed and left us with a car we couldn’t use.
Took some time due to the bank holiday to sort, but Kev was fantastic and replaced the failed key and we had another key sorted too!
Easy, supportive and friendly professional service!
Good job I added key care to my insurance policy!
Thank you!!
April 9, 2023
Unprompted review
Reply from Soter
Dear James
Thank you for taking the time to review the friendly and professional claims handling service our team provided.
I am happy to hear that the arranged locksmith, Kev, did fantastic work in getting your key replaced and yourself back on the road.
I will surely pass your compliments on to Kev, and the rest of our team.
Kind regards
Shelley
Great service on a bank holiday Friday
Great service on a bank holiday Friday. I do not know the names of the two people on the phone that i spoke to but both were really helpful and friendly. Tom the locksmith was really friendly and talked me through the process and answered the many questions i had. Great service.
April 7, 2023
Unprompted review
Reply from Soter
Dear Jakki,
It is our pleasure to help you in your time of need. We pride ourselves on being available 24/7/365, so help is always at hand. We shall feed the kind comments about our master locksmith back to him.
We are happy to get you back on the road during Bank Holiday!
Kind regards,
Cameron
The transponder chip fell out of my key…
The transponder chip fell out of my key so was unable to drove the car. The guys i spoke to in the office were both very professional and helpful and the guy who came out was also very professional and friendly . Key was replaced at a reasonable price. Very happy with service i received.
April 7, 2023
Unprompted review
Reply from Soter
Dear Heather,
I am thrilled to find that you thought us professional and friendly. We pride ourselves on our kind and effective service.
We are pleased to get you back on the road in time to enjoy the bank holiday!
Kind regards,
Cameron
Arrived on time and helped me to open…
Arrived on time and helped me to open my car. Nice chap, no complaint at all.
April 3, 2023
Unprompted review
Reply from Soter
Dear Denisa,
Thank you for taking the time to leave such glowing feedback, I will most definitely pass it on to the team.
I am glad to hear that the locksmith we appointed to you was punctual and helpful.
Kind regards, Jas.
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Professional
This company is very professional, cheerful and understanding. Their staff Will and Mark that I dealt with were so understanding and professional and Mark the locksmith who came out to help me was brilliant.
April 4, 2023
Unprompted review
Reply from Soter
Dear Flossie
Thank you for taking the time to leave such a positive review of the professional service we provided for you.
I am glad to hear that our cheerful agents, Mark and Will, were understanding in helping to resolve your issue. I am equally happy to hear how pleased you our with the brilliant work that our arranged locksmith, Mark, provided.
I will surely pass your compliments on to them, as well as the rest of our team.
Kind regards
Shelley
Excellent service
Excellent service, luckily for me as soon as I called I was told I could have someone out within 30mins to help me with a new set of keys for my car! The locksmith couldn’t have been any more helpful, thank you.
April 2, 2023
Unprompted review
Reply from Soter
Dear Ms Shirell Johnson,
Thank you for leaving such a positive 5 star review.
I am happy to hear that the service provided to you was fast and that the locksmith was extremely helpful to you.
I will most assuredly pass this feedback on to our team.
Kind regards, Jas.
Thomas was fast and efficient
March 3, 2023
Unprompted review
Reply from Soter
Dear Debonair Gift Boutique
I am happy to hear how pleased you are with the fast and efficient service our arranged locksmith, Thomas, did for yourself.
I will gladly pass your compliments on to them.
Best wishes
Shelley
Got in touch with insurance company who…
Got in touch with insurance company who got Soter to come and re-program key. Josh was polite and turned up on time. Replaced car key in 20 minutes and done everything efficiently
April 1, 2023
Unprompted review
Reply from Soter
Dear customer,
Thank you so much for taking the time out of your day to praise us so nicely.
I am happy to hear that the agents who handled your insurance side of it were able to appoint a polite and efficient locksmith to yourself.
I will definitely pass this feedback onto the team.
Kind regards, Jas.
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Pro Service
Great fast, efficient and polite service from the telephone operator and the locksmith who came to help. Tom Powers!! Good guy !!
March 30, 2023
Unprompted review
Reply from Soter
Dear Eddie Kennedy,
I am happy to hear that the service you were appointed by ourselves was fast, efficient and polite.
Very happy about the positive feedback regarding Tom.
I will surely pass this positive feedback to Tom as well as the rest of our team.
Thank you for taking the time to leave such a positive review.
Kind regards, Jas.
First class professional service
Well they got us out of a spot without doubt. Excellent service and more competitive than main dealer. Engineer was polite and professional. Can't recommend them enough. You'll be in safe hands.
March 29, 2023
Unprompted review
Reply from Soter
Dear Consumer
Thank you for taking the time to review the excellent service we provided for yourself.
I am glad to hear that the locksmith we arranged was polite and professional, and able to resolve your issue in a timely manner.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Efficient and very polite.
My issue was handled immediately and efficiently by both team on the phone and the autolocksmith (shout out to the locksmith for being punctual, communicative and very polite, regret not taking his name!) who came to my house on the next day to replace my remote key. Very pleased that my insurance has chosen Soter to handle this part, they deserve a 5 star review from me.
March 29, 2023
Unprompted review
Reply from Soter
Dear Anon
Thank you for taking the time to review the efficient and polite service we provided throughout your claim.
Needing to make a claim is never an enviable position to be in, but I'm glad to hear that our team were able to quickly resolve your claim, and arrange for one of our partner locksmiths to come out and resolve your issue.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
Very good service and the staff were…
Very good service and the staff were very friendly great job 👍
March 29, 2023
Unprompted review
Reply from Soter
Dear Mohammed
Thank you for your review of the very good service our team provided for yourself.
I am happy to hear that our friendly staff were able to provide good service throughout your claim, and I will gladly pass your compliments on to our team.
Kind regards
Shelley
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Great friendly service and would…
Great friendly service and would recommend....I went through RAC so maybe they took a commission so a bit pricey but cant fault the service I received
March 28, 2023
Unprompted review
Reply from Soter
Dear Vince
Thank you for your recommendation of the friendly service we provided for yourself.
I am glad to hear that you found the quality of service you received faultless, and will surely pass your comments on to our team.
Kind regards
Shelley
Great service
The control room staff were so friendly, as was the locksmith Lewis. They were very quick getting to me and even quicker sorting out my locked car. Thank you!
March 28, 2023
Unprompted review
Reply from Soter
Dear Isa
Thank you for taking the time to compliment the friendly service our team provided you.
I am glad to hear that we were able to quickly come out and sort your locked vehicle, and will surely pass your compliments on to our team.
Kind regards
Shelley
20 mins two new key fitted great…
20 mins two new key fitted great service.
March 21, 2023
Unprompted review
Reply from Soter
Dear Ian
Thank you for your review of the great service we arranged for yourself.
I am glad to hear how quickly the locksmith was able to get two new keys done for yourself, and I will gladly pass your compliments on to our team.
Kind regards
Shelley
I can’t believe the time time it took…
I can’t believe the time time it took to repair and helped me start the car with dead battery Thankyou really pleased
March 25, 2023
Unprompted review
Reply from Soter
Dear Liaquat
I am happy to hear how pleased you are with the service provided by our arranged locksmith.
I am glad to hear that the locksmith was able to quickly resolve your issue and get you back on the road, and I will gladly pass your compliments on to our team.
Kind regards
Shelley
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Sean Green
Had Sean Green out to do my key replacement. Great service kept me up to date on arrival time. Great demonstration of how the key works and great service. Would definitely recommend
March 24, 2023
Unprompted review
Reply from Soter
Dear David
Thank you for your review of the great service we provided for you.
I am delighted to hear how much you appreciated the work of our arranged locksmith, Sean, who arrived punctually and demonstrated his work.
Thank you for your recommendation, I will gladly pass your compliments on to our team.
Kind regards
Shelley
They do not know their job are rude
They do not know their job are rude... They are running a scam... They get the work from rescue company, sublet to at peanut rates to monkeys who don't know their business... we've got the key, their partner, sent one one man, he could not repair it, another man came he said there is no current. I told him you are lying. I told him it was ok before. Your man broke it. He went away. I had to call a private man he repaired it for ,,,£740. Including the party they broke. They are not reimbursing the money. They know I am old and a foreigner so they can hold me in contempt.
March 19, 2023
Unprompted review
Key recovery I was really in trouble with my car and…
I was really in trouble with my car and the person who came was really profesional and very helpful. This company was the only one I could find who came when I need it. So highly recommended.
March 20, 2023
Unprompted review
Reply from Soter
Dear Karina
Thank you for taking the time to recommend the 5-star service we provided for yourself.
I am happy to hear that the professional locksmith we arranged for yourself was very helpful in resolving this for you.
I will gladly pass your compliments on to our team.
Kind regards
Shelley
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