SOUNDBOKS Reviews 3,189

Collin really made the buying of my new Soundboks go a breeze, he answered my questions promptly, very friendly and easy to understand, excellent customer service experience 11/10 rating

Honestly, I would like to humbly share my very bad experience with the customer service, which Soundboks themselves claim to be "of very high quality."

Firstly, after requesting to cancel an order within minutes and following up multiple times over the next three days, I finally received an automatic email confirming the shipment. Following this, I requested a return, and that’s when the real trouble began. I have received no updates about my return. The customer service does not respond to help me or provide a solution. Consequently, the advertised "30-day return policy" is misleading because they deliberately slow down the return process to avoid refunding us.

I’ve always wanted to get a Soundboks speaker. I always heard nothing but good things about them. When I got mine, it was all true. Good quality, awesome sound and even awesome customer service!! They took care of me and did it in a timely manner. Highly recommend!

HORRIBLE CUSTOMER SUPPORT DO NOT BUY FROM THIS COMPANY, TOOK WEEKS TO GET A RETURN LABEL FROM A COMPANY THAT MAKES SUBPAR SPEAKERS,

SOUNDBOKS is awesome. Perfect sound and a long lasting batterie.
My Batterie had some issues after one year of loud listening.
Customersupport was really kind and found a perfect solution!
Perfect produkt and perfect support!

So glad I bought SOUNDBOKS 3 they truly value there customers
And great customer service always there to help you,
Definitely up for buying the SOUNDBOKS 4 with the new backpack 🎒

The products are all great, I did have a defect in one battery, but the support was very quick and good and the problem was solved very quickly.

Love the speakers. I chose to get the free battery instead of the backpack item. Now seeing they have an upgraded battery with USB charge. I should have gotten the backpack item then order this newer battery.

Speaker did sound amazing. The battery quit working. I couldn’t find the confirmation email from when I ordered it. So I just bought a new battery. Now I blew a speaker and it distorts at upper levels.

I had a problem with a defect device. Wrote an email with the problem in under few hours direct message an now in one day problem solved and I get a new one really good and quick support 👍🏼

Great service and product all around a little bump in the road but it wasn’t your fault fedex just doesn’t have the best standards for customer service but we’re here now and turning the kitchen into Woodstock ‘99. Leo was a great help couldn’t have done it without him.

We had an issue with our Batteryboks and we asked the SOUNDBOKS support team for help. They reacted very fast with kind feedback and provided us a super solution. Thank you! Great customer experience!

I've had my Soundboks since 2016 (I am an OG supporter of this company). I even have had many aftermarket purchases including many chargers, a new battery, and the backpack traveling attachment. Although I really like the products when needed most to get a repair part the Soundboks Support team has dropped the ball. I gave a 2 week window to order and receive a part that was very important to be shipped ASAP however I am stuck in an email chain with a rep who cannot get me a quick answer and now has delayed this process over the span of a week and half. It is a real shame because when I needed Soundboks the most they couldnt come through for me. Definitely something to understand when purchasing and working with this compnay.

Fast turnaround, super helpful and understanding of my issue. Resolved it right away and the speaker is amazing! Actually buying a second for a stereo pair!

If you have anny problem, the team of Soundboks will solve them, really fast and great help :)

Outstanding customer service! Ordered through Amazon, and there was a promotion for an additional free battery. Amazon would not honor the promotion so I went directly to Soundboks customer service and they took care of me and sent me a free battery. Customer support and loyalty at it's best!

Great product, and very helpful customer support!

The best team, they didn’t leave me with a problem when my SOUNDBOKS stopped working. I got it back within a week. Thank you

Not only are the products top notch! The customer service team is very responsive, especially Collin!
SOUNDBOKS comes highly recommended!

Hannah was great! The company in general is great and takes care of their customers but Hannah was amazing to work with. They just got a customer for life.