South Staffs Water Reviews 

For the past nearly 3 years I have repeatedly asked for my mother (who is on a water meter) to be charged for the water she consumes which was the whole purpose of her having one installed (the property is currently empty) Every few months £25, £35 is stolen from her by direct debit.
Each time I call I am ASSURED that she will only be billed every 6 months for the water she consumes (which is nothing currently.) So why she keeps having silly amounts of money stolen from her is beyond me.
Yet again I’m going to have to spend my time trying to sort this and have been doing so for nearly 3 years.
This is beyond a joke and she deserves all this money credited back to her. I want to speak or email someone that will actually do what they say they are going to do but thus far have been totally unsuccessful. I am at my wits end with this.

Couldn't log in to pay my bill like many in here.
Contacted so they could send a paper bill, still didn't arrive!
Now issued with a debt collection agency for outstanding amount!?!?!
Complete shambles.

Bad web interface.

Setting up online account requires 8 digit customer ref- Ref is 10 digit! Only on the 'Make a payment' without account page does it tell you to drop the last 2 numbers- wouldn't that be helpful to have on the other page too? Many links on the site seem broken & land you on 'Server Error in '/' Application' pages as well.

Nowhere was the fact I was signing up to go paperless mentioned until I got an email and hour later - no way to change this either.

Did manage to check I didn't owe them anything despite the letter they sent at least.

This is about the 4th time I have had a bill go out of my account for more than the anticipated charge, without any communication from South Staff. Not only has this left me short for other bills, but I am yet to hear back from my complaint in December of last year! Service is shocking, communication is non existent! Absolutely fuming!

Never answer phones

Water meter estimate when i havent got a meter

So wont pay their bills

Disgusting company tried 20 times cant get answer been on 40 mins as i speak admitted my bill was wrong months ago now sending my ac to debt collector well see you in court !! in fact im going down to office tomorrow and wont budge until i see someone

Multiple phone calls. I hung on 15 minutes plus each time. Never answered. Just annoying messages telling me to talk to them about various things. I even call the urgent number and still not answered!!!

Absolutely disgusting company to deal with tried to set a direct debit order with them this morning, the operative was soo rude blaming other factors having lost my direct debit details which was sent by post 2 months ago. Put the phone down and now trying to set it up on the Internet but my customer reference number is not being RECONISED?

And yes I am putting the correct numbers in from the right hand corner which states "customer reference"

Joke

I've received 2 bills, one in my name, and one in my wife's name....why? I'm paying monthly instalments which are up to date. If you think I'm going to pay you double, think again. Why have you sent 2 bills? I will continue with the current arrangement to pay by monthly instalments, but there's no way I'm paying you double.😡

Do they really have people working the phones? How many hours can you listen to that music for? Terrible service. They have charged me twice and I've paid?

Moved house last month and cannot get in touch with anyone at south staffs water, the website won’t allow you to update details on house move and spent over three hours being played bad jazz music and then being cut off. I’ve now a bill for the up coming year and a nasty letter about cancelling my direct debit. So please tell me, how am I supposed to let you know I’ve moved?? I’ve written a letter using the advice on there customer complaints with no response, so what else can I do?? Terrible service!

I have moved and now this company is my water supplier 😔wish I could choose this like energy companies.

My account is set up on wrong address, customer service isn't reachable. Doesn't matter what time I'm calling they said extremely busy and waiting time is an hour. Ridiculous.

I had a water leak on my property and Mike Blackwood from South Staffs has been an absolute gem getting it sorted ,such a lovely guy and explained things so clearly. The two chaps Ben Slater and Tom Harris from onsite who came to fix it were lovely and hard working, and worked so hard repairing the damaged pipe and leaving hardly any mess ....thanks again guys ...Nicola x

1hr to get through to Customer Services!!! Either you want me to pay my bill or you don't!!!!

ok read all the reviews after not being able to reset my password to give them money.So it looks like i will have to blow the dust off my cheque book to pay them.how backward is that!

This company is a totally waste of time. There is no customer service been on phone for two days over an hour at a time no answer to any of there lines.Also there website is totally useless. Try and reset your password so you can get in to your account is impossible so you press reset then then thay send you a code only to lose the page you was on to put the bloody code im too ad you lose the link. Soon send reminders through . Wish I could swap these like electricity companies. Update the bloody Web sites .crap totally.

Iv moved house. I received my bill.My last property I paid monthly. I want to continue to do this in my new home,but I can't set up an account. My account number doesn't exist!
Well if this correct why have I received my annual bill?

Like the other reviews I can not get through to anyone.
The web page is a joke!

People at South staffs please get it sorted!!!!

Back in the days when you could get to speak to human, South Staffs Water was great. However, lately it is virtually impossible to get through. I thought setting up my online account would help, but there is little in the way of functionality. It requires speaking to a person. The online chat doesn't work, the Twitter response is tardy. I had to wait on the phone 49 minutes before I gave up. It was the second time I'd tried to call that day. I just can't sit around hanging on the phone on the off chance someone might answer. I tried SSW's online form, and after 9 days I have received no reply. Let's not even mention the cyber-attack! What ever happened to South Staff's customer service? It used to be first rate.

What has happened to South Staffs Water ?
Their IT Platform is a total disaster and when you attempt to contact someone ,that too, is a farce.
I wished to change my password, following the hack that took place, on their system.
I used my password and an information box popped up, which stated "There is a problem" and suggested that I change my password (which I was attempting to do anyway)
Like a gullible idiot, I followed the prompted response and was given a verification code, which I duly entered, with all my other details.
I pressed continue and up came an information box , yes you guessed " there is a problem" and to contact them on an 0345 number (at my expense)
Given no choice ,I did so, to eventually be informed that there would be a wait time of 1.5 hours, before I could speak to a customer care operative.
I duly aborted the call.
They must be aware that they have serious failings, so why do they not accept that fact and at the least provide an 0800 number to ring ,at their expense, until they sort themselves out.
Not being deterred, I searched and found a enquiry method for them.
At least I have made then aware of my issue via that method of communication.
I wait with interest, to see if someone from South Staffs Water responds.

I would give 0 Start if I could.

Absolutely shocking service. We moved into our property on the 29th of September and South Staffs Water is incapable of setting up my account and billing correctly.

I must have called about 15 times by now while I also paid over £300 in water bills for the last 6 months due to the reading on one of their bills being triple what it should be. There are only 2 adults living in the property and we use less water than an average Joe.

Every time I call their customer service I am having to explain the same story over and over again while I am being told that someone will call us back, yet nothing gets done and/or sorted.

Not to mention on top of the £300+ that I already paid they still plan on billing me £35 a month moving forward while they wonder why a customer may get frustrated.

I will be blocking further payments and will be escalating this to the ombudsman if you are too incapable of finding someone to get my billing account sorted out properly.