Norman, made the whole experience stress free. He was incredibly helpful and patient. I had to change several details. He did not make me feel as though I was wasting his time. He was very calm and... See more
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Review summary
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I’ve booked with Norman at Southall Travel many times over the years and he has always been brilliant. He’s friendly, helpful and reliable, and always goes the extra mile to find the best options. I w... See more
Company replied
I recently booked a holiday with southall travel for Easter break for my Family, the service I received from Naina was amazing. Naina gave me alternative options to work with my budget, and also mad... See more
Company replied
I needed to change my travel dates for the ticket I have booked already. Spoke with Kunal at southall travel. An absolute gentleman helped me what my requirements are and went extra mile to help me to... See more
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Company details
Written by the company
Southall Travel (www.southalltravel.co.uk) is one of the premier travel companies in the UK, renowned for offering travellers some of the most exceptional flight deals and holiday packages to destinations worldwide. The London based company specialises in curating bespoke leisure trips, from short breaks and beach getaways to city escapes, multi-destination adventures, honeymoons, all-inclusive retreats, and family holidays. Through collaborations with top-tier suppliers, tour operators, and airlines, Southall Travel ensures that every holiday provides not only substantial savings but also unforgettable experiences. Whether you're yearning for beach holidays on the serene islands of the Indian Ocean, vibrant city breaks in America's sparkling metropolises, exhilarating safari adventures in Africa's pristine nature reserves, or luxurious getaways to the Middle East, Southall Travel caters to all tastes and budgets. Popular destinations such as India, Dubai, Thailand, Singapore, and the broader Far East are among their bestsellers. With extensive travel industry experience and strategic partnerships with leading airlines, hotels, and tour operators, Southall Travel brings some of the most cost-effective deals available. Their user friendly website is a treasure trove of special offers not easily found elsewhere. Moreover, a team of travel experts is available around the clock, providing personalised service and ensuring a seamless, hassle-free booking experience for every customer. As an IATA-accredited company, Southall Travel offers financial protection through their ATOL licence (5553). Contact Southall Travel to secure the best price with their 'Best Price Guarantee' on flight tickets, hotels, and holiday packages
Contact info
19 South Road, Southall, Middlesex, UB1 1SU, UB1 1SU, London, United Kingdom
- 0208 843 4444
- helpdesk@southalltravel.co.uk
- www.southalltravel.co.uk
4.1
Great
17K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Trusted Travel company
Hi All,
Any one who wants to book flights ticket please go to south hall travel because they are trusted travellers agent any thing happen in your travel they can advise and refund the money after cancellation charges. I am customer of 20 years they always helpful because they trained all agents very well mannered.
July 2, 2026
Unprompted review
Reply from Southall Travel
Dear Syed,
Thank you for taking the time to share your positive experience with South Hall Travel. It means a lot to us to hear from our loyal customers, and your commendation has genuinely brightened our day.
Regards,
Southall Travel
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Dhruv was excellent
Dhruv was excellent, got me the best possible prices and overall an excellent service, friendly
July 1, 2026
Unprompted review
Reply from Southall Travel
Dear Dilip,
Thank you so much for your positive feedback. We are delighted to know that you had an excellent experience with Dhruv. He is indeed an asset to our team, always going the extra mile to provide our clients with the best service.
Regards,
Southall Travel
Angela was best travel agent
Angela was best travel agent. Great service received.
June 26, 2026
Unprompted review
Reply from Southall Travel
Dear Gira,
We are delighted to hear that you've had a positive experience with Angela. She indeed is one of our most dedicated travel agents who goes above and beyond to ensure that our clients' needs are met perfectly. We will ensure your kind words are passed onto Angela.
Regards,
Southall Travel
Creeps who will take your money and…
Creeps who will take your money and when you get a refund from the flight, not pass on your money to you and then scream at you on the phone with threats and what not. Stay away. No amount of savings (if any) are worth this.
May 14, 2026
Unprompted review
Reply from Southall Travel
Dear Akshita ,
We are truly sorry to hear about your recent unfortunate experience.
Regarding the issue of your refund- we would request you to kindly share the reference number with us so that we can check the reason of delay in processing refund
In regard to the reported behavior of our personnel, we would like to sincerely apologize. This kind of behavior is not acceptable under any circumstance, and it goes against the core values of our customer service philosophy. We thank you for bringing this to our attention and rest assured, we will conduct an investigation and take the appropriate corrective actions.
Regards,
Southall Travel
Gone to Dubai over 20 year used…
Gone to Dubai over 20 year used southall over 10.. prices and service nothing compares.
Just booked again this week for few weeks time nothing was to much trouble with my many questions
Highly recommend prices can’t be beaten.
June 26, 2026
Unprompted review
Reply from Southall Travel
Dear Sharon,
Thank you so much for taking the time to write such a glowing review. We're thrilled to hear about your long-standing relationship with us and we greatly appreciate your loyal patronage.
Regards,
Southall Travel
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If I could give zero stars
If I could give zero stars, I would. This company is completely self-serving and only cares about money.
My family has booked with Southall Travel for years — across multiple generations. It used to be our go-to. Not anymore!
We booked flights months in advance through Southall Travel with Gulf Air for my parents to travel to Pakistan. A few weeks before departure, my father was diagnosed with cancer and was declared medically unfit to travel. He had to start treatment immediately.
We contacted Gulf Air directly, and to their credit, they were compassionate, understanding, and explicitly confirmed they would not charge us given the circumstances. However, because the tickets were purchased through Southall Travel, everything had to go through them.
This is where the problem started.
Southall Travel showed zero empathy, zero flexibility, and zero humanity — despite clear medical evidence. As many other reviewers on Trustpilot have said, once there’s a problem, they simply do not care.
We were forced to raise a dispute with Mastercard and were granted a temporary credit of around £600, pending Southall Travel not counter-claiming within 30 days. They did counter-claim. The money was taken back — during one of the most stressful and frightening times our family has ever faced.
To lose that money while dealing with a cancer diagnosis is shameful, and Southall Travel should be embarrassed. This behaviour now appears to be routine and deliberate, judging by the volume of similar complaints.
Let me be clear:
Everything is fine until something goes wrong. When it does, you will not be treated fairly, humanely, or with any respect.
This is despicable and unforgivable behaviour, especially from a company we trusted for years. That relationship is permanently over.
**Never again.**
Do not book with them, go elsewhere.
Good luck if you do — because when you need help the most, you will not be heard.
February 23, 2026
Unprompted review
Reply from Southall Travel
Dear Ahmed,
We are deeply disturbed to learn about the discomfort and anxiety that your family has experienced.
It deeply saddens us to hear that we weren't able to meet your expectations or provide the service to the level that your family has become accustomed to over years of placing trust in us
Please shar your booking reference number with us so that we can immediately look into the matter
We hope that one day, we have the opportunity to restore your faith in our company.
Regards,
Southall Travel
Best service Norman
June 23, 2026
Unprompted review
Reply from Southall Travel
Dear Valued Customer,
Thank you for your kind words.
We are glad to hear that you were satisfied with the service we provided.
Regards,
Southall Travel
Reply from Southall Travel
Dear Valued Customer,
Thank you for your kind words. We're delighted to know that you had a great experience with our customer service team.
Regards,
Southall Travel
Excellent Service
Norman provided an excellent service. Was crystal clear in his dealing and provided a good price.
June 21, 2026
Unprompted review
Reply from Southall Travel
Dear Kuljinder,
Thank you for taking the time to send this wonderful feedback. We're glad to learn that Norman has successfully met your expectations and provided crystal clear communications, as well as a good price.
Regards,
Southall Travel
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I always book tickets with Southall…
I always book tickets with Southall travels and they give us best deals. Am extremely thankful to Kunal for his extended support and best prices.
June 19, 2026
Unprompted review
Reply from Southall Travel
Dear Jyoti,
We are sincerely humbled and grateful for your email acknowledging our efforts, especially highlighting the services provided by our team member, Kunal. We appreciate your patronage and kind words greatly.
Regards,
Southall Travel
bad experience with them
EDIT - 25 JUNE 2026
Following my post, Flysharp contacted me directly. After several exchanges, it seems that the number I called was not Flysharp's number at all. It belonged to a criminal impersonator who had placed a fraudulent listing on Google using Flysharp's name - appearing at the very top of search results. Based on everything I now know right now, Flysharp was not responsible for the threat made against me.
Summary of orignal post.
Someone impersonating as flysharp made a threat of violence against me when I asked for my refund back.
June 11, 2026
Unprompted review
Reply from Southall Travel
Dear Ankita,
We apologize for the inconvenience you've experienced. However, our customer service manager has already informed you that the number you contacted does not belong to us.
Please be assured that we are highly committed to the security of our customer data.
We are pleased to know that you have reported this fraudulent activity.
Regards,
Southall Travel
Avoid at all cost
Avoid at all cost. Their service is absolutely shocking, they are brilliant up until they take your money. My trip got cancelled paid them almost £7000. Waited 10 weeks false promises were made different stories every time when they were contacted. Finally had to go legal to get money back. Not recommended at all stay away from them!
June 19, 2026
Unprompted review
Reply from Southall Travel
Dear Ahmed,
Thank you for sharing your concerns and bringing this to our attention. We apologize sincerely for the inconvenience you encountered.
Please share the booking reference number with us and give us another opportunity to make things right and restore your confidence in our services.
You can also reach at through email helpdesk@southalltravel.co.uk
We assure you that we will look into it on priority and resolve the issue amicably
Regards,
Southall Travel
Adviser Kunal was very friendly &…
Adviser Kunal was very friendly & professional & knowledgeable.
June 17, 2026
Unprompted review
Reply from Southall Travel
Dear Musleh,
Thank you so much for sharing your positive feedback about your recent interaction with our advisor, Kunal. We are extremely pleased to hear that you found him friendly, professional, and knowledgeable.
Regards,
Southall Travel
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Outstanding service from Norman once…
Outstanding service from Norman once again!
June 16, 2026
Unprompted review
Reply from Southall Travel
Dear Shadeia.
Thank you so much for taking the time to write to us and for your praise for our team member, Norman. We are always thrilled to hear about the outstanding experiences our customers have with our staff members. Such feedback serves as a great motivator to the team.
Regards,
Southall Travel
Booking the holiday was stress free…
Booking the holiday was stress free with the assistance of Norman. He found a package that met our needs and and arranged everything at a good price.
June 15, 2026
Unprompted review
Reply from Southall Travel
Dear Khan ,
Thank you for sharing your wonderful experience. We are thrilled to know that the package Norman found for you met your needs and was arranged at a good price. He is indeed one of our best to provide a stress-free booking experience.
Regards,
Southall Travel
Excellent customer service
Excellent customer service, unallocated thanks for sorting out my tickets
June 12, 2026
Unprompted review
Reply from Southall Travel
Dear Mr Vales,
Thank you for your positive feedback. It gives us great satisfaction to know that we've been able to help you promptly with your request.
Regards,
Southall Travel
Avoid.
Have used southall travel for over two decades but this time they have dropped the ball.
Wanted to book four flights and was clear that I did not want restricted fares so that I could have options to upgrade in my control.
Low and behold the tickets are issued as restricted.
Got in touch within 1 hour of receiving the w tickets and was told to await the salesperson to call back.
Salesperson only called back 2 days later after I chased.
Complaint sent in writing on this date - not acknowledged and have called every day this week for a response.
Nothing.
It seems the tactic is to bury heads in the sand until the problem goes away. But in fact it’s just leaving them less time before a chargeback is filed with the bank.
June 8, 2026
Unprompted review
Reply from Southall Travel
Dear Valued Customer,
We sincerely apologize for any inconvenience this situation has caused and appreciate your patience in this situation.
We fully understand your concerns regarding the restricted fares on your tickets and we feel regretful that the level of service you received fell short of our usual standards.
Please share the booking reference number with us so that we can now personally overseeing your complaint and would like to assure you that we will examine this matter thoroughly
Regards,
Southall Travel
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Totally useless i have been a customer…
Totally useless i have been a customer for many year now the service is worst people who work are irresponsible not helpful
I had very bad experiemce recently on 9 & 10/ 6/ 26they need to improve customer satisfaction
June 9, 2026
Unprompted review
Reply from Southall Travel
Dear Malar,
We Kindly accept our sincere apologies for the trouble you've gone through recently.
Our management will look into your claim to understand the sequence of events, in order to prevent similar shortcomings. We commit ourselves to ongoing training of our employees to ensure they are providing the best possible service.
Thank you for your suggestions and feedback. As a loyal customer, your satisfaction matters to us.
Regards,
Southall Travel
Untrustworthy company
southall travel are aware of my pending complaint which they are not resolving and I want to escalate the matter regarding an awful experience at Dubai hotel stay.
August 9, 2025
Unprompted review
Reply from Southall Travel
Dear Kay,
Thank you for sharing your feedback . We render our sincere apologies for the inconvenience caused to you,
We are unable to find any details with the email address could you please provide us with the booking reference number so that we can look into the matter on priority
Regards,
Southall Travel
Appalling service and lied to me about…
Appalling service and lied to me about cancellation of holiday and refusing to call me back.
Foreign office advice states they must refund if travel
Advice states essential travel only but they refuse to respond in writing or phone call..
June 8, 2026
Unprompted review
Reply from Southall Travel
Dear Valued Customer,
Please accept our sincerest apologies for any distress and inconvenience you have experienced.
Our team is working diligently to resolve all pending issues, made all the more challenging due to currently high call and email volumes. Nonetheless, we acknowledge that our customers deserve to be updated promptly and accurately, and we fell short in this aspect during your experience.
Could you please share the booking reference number with us so that we can look into it on priority .
Regards,
Southall Travle
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