South East Water UK Reviews 

'Repair completed at 4am - we expect supplies to be restored late morning"

It's 15:05 pm, no water and no update. Shameful.

Let's hope the shareholders (Des Jardin Entities (25%), NatWest Pension Trustee Limited (25%), Utilities Trust of Australia (50%)) have a bountiful Xmas with their huge profits.

Had our water bill reduced a few months ago from £35 to £20, we was obviously happy with this as we don't use a lot of water.

Fast forward to a couple of weeks ago, received a letter from SEW stating that our monthly payments are going up to £70.

We've been trying to figure out how all of a sudden we're using such an amount of water to justify such a price increase?.

Then today 16/11/2023, was on the phone chatting to a member of the family, general chit chat. The conversation went on to regarding the price of everything today, then this family member happened to mention their water bill. Their with SEW too, live about 5 miles from us, and guess what.. their water bill has increased by the same amount as ours.

So what's the chances of that, what a coincidence. I guess our increased water bill wasn't for any increased water consumption.

What kind of con are SEW trying to run?

Paid my account through the automated payment method, absolutely shocked to find that it had taken my money twice leaving me with practically no money to live on. Tried calling customer service but all I get is useless information about them informing the refund department. Absolutely disgraceful treatment, I wish I could give them a minus as they don’t deserve one star.

Absolutely appalled at the well reported huge levels of waste water pumped into our rivers and seas again this year, illegally. SW are happy to pay the huge associated fines and just continue to pollute our environment. Shareholders also seem to benefit. It is shocking practice in this day and age and makes me very angry and very sad. Stop doing this, fix the leaks and invest in the infrastructure. Given a choice I would vote for nationalisation of all water companies. I was unable to swim in the sea this year as many beaches in Kent were affected.

had a leak right out side my gate they came dug a hole put the dirt back and went leaving mud every were that i could not get to my home with out walking in it and better still it still leaking so 5 days later there back have another go and put a lot of grass seed down and again still leaking Iran to ask if they could bring mor grass seed as the grass seed they put down could not soak up the water that was still coming out so 6 days later they come dig it out yet again this time so much mud everywere could not get to the car with out stepping in it sent pics to them they said sorry that is not good some one will be there tom to sort it but no one comes and there is so much mud slurry it has taken the pathway and 2 car park spaces but we only live here

still waiting for my bill form nearly 4months ago, just get sent round in circles. alot of broken promises and sloppy service

11 days after paying the bill I receive a "final demand".

Given the amount of time that has gone by, I feel there is no alternative but to ring up to find out if a problem has occured. After the usual nonsense waiting to speak to someone, I finally get through to someone who tells me that payment has been made and that the letter was sent before I made payment. Despite attempts to enquire about their system timelines the customer service just kept repeating the same line over and over again. I appreciate as a monopoly there is nothing I can do and they can and will just ignore my complaint but hopefully enough complaints will lead to the ombudsman and the government taking action. LOL.

This shower expect me to set up a monthly payment of £85, when by their own calculation our usage is £42 a month. That’s over £1000 a year when we use just £500 a year! It’s an astonishing cheek, and I dare say they have conned hundreds of households into overpaying .

Waterlink,
SE Water Company.
Thom, Gemma but especially Mike and Seamus who attended were genuinely top notch.
Thorough, clear, communicative and highly efficient.
Thankyou.
Really.

There have been water leaks, showing as reported on their map, for WEEKS. Nothing is done until it blows and people are without water. There are more than 8 reports within a small radius of me. 4 within 1.5miles.
Why are we paying water rates?!
Schools have had to close due to no water. Don't see SE water coughing up for parents losing a days work etc... Shocking.

No water - reported it. No water x 2 sets of neighbours. Adviser told me she’d inform technicians and it would be fixed ASAP. Neighbour told different info - they were aware and water would be restored at 4pm. Phoned again at 5pm as still no water. No record if any issue in our area! SE Water told me they rely on technicians updating the website so all calls from the public aren’t recorded or used to update the website, so call handlers don’t know any more than general public. That’s right CALL HANDLERS DONT KNOW ANY MORE THAN GENERAL PUBLIC! So what’s the use. Crap systems, crap information. Get your act together SEWater!

Was with Thames Water wuthout meter and moved recently to South East with meter the bill raised of more than twice
They send me message to raise direct debit once a month
Massive Water leak not an issue but harassing costumer direct debit first priority
Hate them

Put my bill up by £80
Meter is completely un readable so I'm just supposed to believe them that my usage has gone up and not a leak. They came out to look.
Say one thing on the phone and complete opposite in writing.
If you have the option, don't get a meter. If you don't have the option ask them what you'll be able to see before it's fitted.
If it was a private company I'm sure not being able to see what you're paying for before you pay and have to believe that what you've paid for is what you want would be illegal

I got behind with my payments and did the silly thing of ignoring it but I ended up speaking to a lovely lady who was so understanding and helped me out to get my bill back on track really glad I finally addressed the situation.

They knew that their infrastructure was at overload years ago when they applied to the government for compulsory meters in every property.
The management and shareholders have bleed it dry and refused to invest .
No more new builds in the area they cover.
Disgraceful and not fit for purpose.

I have got behind with payments because of certain issues and I really must say I found this water company very understanding and helpful. Thanks for all your help. Credit where credit is due

Terrible company
We had a hosepipe ban until December last year and now we have another one after just one month of dry weather!
It's now been wet for a month and they still haven't lifted it.

Government listen up! Take control of the utilities, as they are blatantly just ripping off their customers and not interested in providing the service they are paid for.

Wettest winter, spring and summer with about one week of hot weather and we have a couple of months of hosepipe ban. Whilst SEW just cash in and pay the fat cats and give nothing but leaking pipes and pump crap into the rivers.

Government, time to take back control!

Trustpilot change your rating system so we can give negative stars as well.

SEW don’t deserve a star…unless it’s for the unfailingly polite and well meaning ladies who answer the phone. The problem is, they promise to fix things…and don’t. You never get the same person twice. Endless ages on hold while they speak to ‘a manager’. No more. Over the last few years I’ve suffered arbitrary fictional and massively inflated bills due to an outdated meter and a flood on my verge that ran throughout the drought of 2022 and into April this year. Lazy useless workmen came out last summer, lazed in sun drinking red bull and left it WORSE. My bills have been meteoric since about 2018; I am STILL waiting for a review and reassessment of what I am surely owed after another broken promise in another painful call a month ago. This week I get a threatening Final Notice for my current inflated bill and the lady on the phone has the nerve to say that she takes my comments about SEW ‘personally’. What about the customer being fleeced year in year out who never gets to speak to the same person twice, never gets emails he is promised, and has to waste precious free time away from a demanding job getting stressed up and angry about SEW’s latest abusive disregard?
Court proceedings will follow if this isn’t sorted and compensated within 4 weeks. As will contact with the press. It’s gone TOO FAR

I have given a two star review but that is for the length of time it took to address a suspected leak.
But as far as the young lady in CUSTOMER SERVICE GOES - SHE DESERVES A 5 STAR ONE. She was amazingly helpful. Thank you CHARMAINE.