MERCURY DEALER OBJECTS TO NOT GETTING…
MERCURY DEALER OBJECTS TO NOT GETTING SERVICING ON SELLING NEW 135hp
1. Anthony was good at the start,
2. Then tells tales for such a trivial mundane task as for setting a (TRIM LIMIT MODULE) blaming me, even so far as putting it in writing, which was astonishing considering his nonsensical reasoning.
3. Point in case, I had a rubbish bin mounted in front of my motor, held on by some c/ties and tape, which could be cut off in 5 sec's. Tony sent an email that I made it clear upon install that I wanted nothing changed, therefore Tony's logic dictated he could not have removed the rubbish bin of which he constantly referred to as a baitboard..
4. Only advice I gave was not to drill into the pontoons, and to be careful around my under gunnel side pocket lighting.
5. Tony can't seem to identify a bin from a bait/b
6. Tony had 3 other options available to him on fitting up the motor, 1 not set the TLM at all and set it to full extension, 2 use some common sense and critical thinking and ask himself what could cause potential trouble for the customer, the leg of a new motor and $1200 prop striking a gutter/road etc, and also not be able to lift the motor up as high out of the water as possible in the unfortunate circumstance of some fishing line around the prop etc, or cutting off a $5 bin, or 3 if he was still that concerned and conflicted maybe a 30 second phone call would be warranted to me.
7. Tony did say on p/u of the boat that he would fix TLM at 3 mth/20hr serv. It was like Tony needed a hook to get you back for servicing.
I reluctantly got persuaded by Tony to accept leg/prop height, however in hindsight should have rejected delivery.
8. I rang Tony 20 mins after p/u and asked to have the TLM set higher as I was concerned with the motor so low. He bluntly told me that I had to p##s off the baitboard, but that he would do it which was really nice of him for less than 1hr of ownership. No turn around and I'll do it for you now, but why would there be when he didn't offer to do it when he was standing in front of it 20 mins earlier, knowing full well that I expressed concern on 2 occasions.
9. I rang Tony 3 days later and it was all to much trouble for him to spend 5 mins adjusting TLM on that day.
10. I was the one that had to drive 1.5hrs return for a 5 min job that was his error and Tony couldn't spare 5mins!
11. Tony advised he could do it the next day at 8:30 which was no good for me, I said can we do it later in the day, no 8:30, I said what time are you open till and got a response just bring it in at 8:30, saying that he had other stuff going on. Great customer service after 3 days ownership.
12. Found out how to set TLM myself and Tony advised wty issues could arise, so I sent an email to Tony saying I would get Mercury to do it.
13. Then I get an email from Tony with 2 flat out lies, 1 that I made it clear that I wanted nothing changed on install (point 3), & 2 Tony states that I told him that I googled/Youtubed the info to set the the TLM. Tony then goes on to complain about about phone calls, and time in the office with the inference being that I was tyre kicker or time waster... we bought the engine! Then Tony complains that his pricing alone should suffice as a returning client, and then wants to know why I won't be back for servicing, an assumption on his part as I never said directly. And just for the record Tony's 135hp price was dearer by $2200 for equiv 135hp.
14. Ordered tote tank connection to Racor filter on drop off, advised on P/U day not done as didn't have part/s and advised he would do at 20hr/3mth serv.
15. Advised Tony I would wait for parts to arrive in an email before p/u boat, and 16 mins later I get an email saying job done, head down. 6 days he had the boat and couldn't do it, then when payment withheld he found a solution in 16mins inc writing an email.
16. Merc guy did TLM for me in 5mins flat, he also stated set to low.
17. Would Tony/Merc cover warranty damage due to leg/prop strike for motor being set to low?
18. Chip on motor leg and scratches on cowling + more
steve