Space Station Reviews 

2,785
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 296 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members, noting that the team constantly goes above and beyond to make the entire moving and storage process smooth, welcoming, and entirely stress-free. Consumers also highlight the immaculately clean and secure facilities, while deeply appreciating the convenient location, straightforward access options, and the added benefit of complimentary removal services provided during their transitions. Some reviewers were not happy with certain operational aspects, mentioning frustratingly limited access hours in the evening, initial worries regarding container-based storage units rather than traditional rooms, or occasional negative experiences with the removal service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional and helpful... See more

Facilities

Users describe positive interactions with facilities, highlighting clean, modern, and well-maintained... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and straightforward process from... See more

Customer service

People report positive experiences with customer service, noting that staff are consistently communicative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team in Banbury have been so understanding and supportive over the last few months since I lost my husband. They eased my worries by arranging a storage unit and removal along with keeping me up t... See more

Company replied

Rated 5 out of 5 stars

Having used Space Station Banbury recently, I have to say I was so impressed with Paul’s overwhelming helpful and professional manner. He went over and above and even helped us move out of our storage... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Space Station Storage! The team was extremely helpful from start to finish, and Rebecca at reception is particularly friendly and efficient. The storage unit itself is clean, wel... See more

Company replied

Rated 5 out of 5 stars

An excellent storage facility for my move back to Wakefield. The guys here were very helpful setting up my existing app for using here. Everything is spotless & it's easy to find my unit, even better... See more

Company replied


Company details

  1. Storage Facility
  2. Self-Storage Facility

Written by the company

We offer business and personal self storage in London, Thames Valley and Birmingham. Safe and secure storage, with a free removal service directly into your storage unit. Looking after your valuables since 1983.

Space Station Self Storage

Written by the company

Looking after your valuables since 1983
We offer business and personal self storage in London, Slough and Birmingham. Safe and secure storage, with complimentary removal service directly into your storage unit. Looking after your valuables since 1983.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,785)

290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A perfect arrangement for storage

I have just surrendered my storage room after 26 years, only because one became available in the mansion block I live in. Though it is much more convenient having my possessions so near at hand I was a little sad saying goodbye to Space Station in Slough. My visits there were a way of life with the staff always pleasant and helpful and the storage room itself perfect for my needs.

January 10, 2026
Space Station logo

Reply from Space Station

We are thrilled to hear about your perfect storage experience over 26 years. Thank you for choosing Space Station.

Rated 5 out of 5 stars

Used Space Station Slough for over 3…

Used Space Station Slough for over 3 years as a warehouse facility for my business. Great service always from the team and good facilities. 24/7 access is a great option and this was the only self storage facility I know that is dog friendly!

January 15, 2026
Unprompted review
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Reply from Space Station

We are grateful for three years of trust!

Rated 5 out of 5 stars

Castle Bromwich Branch

Castle Bromwich Branch - What a fantastic smooth experience from initial telephone enquiry, office / storage visit and shown around and then booking the storage unit and using the free removal service. Rebecca in office and Ashley @ Jones Removal could not of been anymore professional. 100% and cannot criticize or fault anything. Thanks again for the pain free support.

January 11, 2026
Unprompted review
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Reply from Space Station

We are pleased to hear about your fantastic experience with Rebecca and Ashley. Your positive feedback means everything to us.

Rated 5 out of 5 stars

Nice ,clean

Nice ,clean , no smell.

January 6, 2026
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Reply from Space Station

We are thrilled to hear you found Space Station Godalming nice, clean, and odor-free. Your feedback means everything to us.

Rated 5 out of 5 stars

We used store in Godalming

We used store in Godalming! Beautiful clean modern facility! Very convenient and accessible! Great service from the team as well to find the best unit! Thanks to James Denver and Elton, they have been amazingly helpful!

January 10, 2026
Unprompted review
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Reply from Space Station

Thank you for your wonderful feedback! Thrilled James, Denver and Elton provided amazing service!

Rated 5 out of 5 stars

Fabulous friendly efficient staff and…

Fabulous friendly efficient staff and perfect, secure, well controlled environment for precious and personal goods.

January 2, 2026
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Reply from Space Station

We are thrilled to hear about our fabulous friendly staff and secure environment for your precious goods.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, would recommend without hesitation.

November 9, 2025
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Reply from Space Station

We are elated to hear about your fantastic experience with our customer service team. Thank you for recommending us!

Rated 5 out of 5 stars

Had to put my furniture in storage

They have done a very good job, kept all my furniture safe and when I need to down grade to a small room they sorted it all out for me.

December 21, 2025
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Reply from Space Station

We are utterly delighted to hear we kept your furniture safe and helped with your downsizing needs.

Rated 5 out of 5 stars

Great customer service and easy to…

Great customer service and easy to access storage facilities. Very helpful and efficient over the rental period, from changing size of unit when we needed less space to transferring legal responsibility for the unit when circumstances required it. Many thanks to the team.

December 27, 2025
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Reply from Space Station

We are delighted to hear about your positive experience with our customer service and storage facilities. Thank you for your feedback.

Rated 5 out of 5 stars

Company offerred advice and understood…

Company offerred advice and understood my issues and worries. Lots of advice given.fab people made me feel very comfortable.

December 17, 2025
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Reply from Space Station

We sincerely value your feedback! Thrilled we understood your concerns and provided helpful advice. Comfortable experiences matter to us.

Rated 5 out of 5 stars

Excellent service and advice for moving…

Excellent service and advice for moving in, exceptionally clean, bright and secure storage and offices. Security is above par, with easy to use and understandable app for easy access.

December 1, 2025
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Reply from Space Station

We greatly appreciate your feedback about our excellent service, clean storage facilities, and secure access system.

Rated 1 out of 5 stars

Price increase without notice

Price increase without notice

December 15, 2025
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Reply from Space Station

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed by the price change. Our prices are reviewed periodically to reflect operational costs, and we aim to communicate any changes as clearly as possible.

Rated 2 out of 5 stars

It’s totally rip off and the service I…

It’s totally rip off and the service I received for free removal is rubbish they just put my luggage randomly and then black mail me to buy extra space as your luggage is bigger than the space but I went after that to check and I shocked all my luggage was thrown away and didn’t put properly so it was really bad experience .

December 6, 2025
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Reply from Space Station

Thank you for your feedback, Syed. We’re sorry and surprised to read you were unhappy with your experience. Having investigated this, I can confirm that the store manager spoke with you to make you aware of the need for a larger unit, as there were many more items to store than initially mentioned. The removal company returned for the second time so they could accommodate all the items. The store manager will contact you shortly to further discuss your concerns.

Rated 5 out of 5 stars

Would recommend this site for storage

Helpful staff thoroughly explained how it works. Easy to use & access. Clean & secure.

December 13, 2025
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Reply from Space Station

We deeply cherish your recommendation! Thank you for highlighting our helpful staff, easy access, and secure facilities.

Rated 5 out of 5 stars

Very friendly staff and service

Very friendly staff and service. Very secure units and easy to use via the space station app. The app on your phone is the key you don't need anything but your mobile and the app.

December 1, 2025
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Reply from Space Station

Thank you immensely for highlighting our friendly staff and secure units. We're pleased the app works seamlessly for you.

Rated 5 out of 5 stars

I have just had the best experience

Space Station Doncaster ..I have just had the best experience , both the customer service from all the staff and the facility was way beyond any expectation, The removal company they recommended were just the nicest and so abliging . At a stressful time it really helps. A big thank you .

December 17, 2025
Unprompted review
Space Station logo

Reply from Space Station

Thank you Glenn! Delighted our team and facility exceeded expectations. We appreciate your trust in our removal company recommendation.

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