Sparekassen Kronjylland Reviews 

2,229
•
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

I reached out to the bank in June and asked for a new account and a safe deposit box in Aarhus Nord. They mentioned this is possible - but never came back to me despite them saying they will. After... See more

Rated 5 out of 5 stars

Our new bank advisor (Dorthe) is a good match, professional, knowledgeable and does her best to communicate and find solutions. We are very happy we moved banks to Sparekassen Kronjylland.

Rated 5 out of 5 stars

Fantastic small bank, that doesnt look at your nationality, had wonderful expierence with customer support when purchasing a house and a car. everything is easy, fast and clear. Huge thanks to Nikolai... See more

Rated 5 out of 5 stars

a bank that understands the customer's needs, the level of service at the highest level, the quality of cooperation is really high. special thanks to Thomas Zwakula for his help 🙂 thank you for maki... See more

Company details

  1. Bank
  2. also in
  3. Car Finance and Loan Company
  4. Economic Consultant
  5. Financial Consultant
  6. Fund Management Company
  7. Savings Bank

Written by the company

Sparekassen Kronjylland er et landsdækkende pengeinstitut, der lægger vægt på personlig og nærværende rådgivning til både privat- og erhvervskunder. Hos os får du en personlig rådgiver, som kender dig og din økonomi – og som du kan kontakte direkte. Vi er til for dig som kunde. Vores vigtigste opgave er at give dig den rette rådgivning og hjælpe dig med at skabe en tryg økonomi. Det er samtidig vigtigt for os at være en aktiv del af lokalsamfundene omkring os. Her støtter vi foreninger og initiativer, der bidrager til det lokale liv og fællesskab.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Replied to 96% of negative reviews

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4.4

All reviews

(2,229)

240 reviews in the last 12 months

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Rated 1 out of 5 stars

If you are not from Danmark it doesn't…

If you are not from Danmark it doesn't give you hope if you want to take some credit,i save evry month 14.000-18.000dkk and they say is stil not enogh, not punctual, I have to wait a long long time for an answer, i have so many bad things abowt this bank but i finish with the advice... this bank is very bad, i move to Nordea and i have agree for buy house! 🤘

July 1, 2021
Unprompted review
Sparekassen Kronjylland logo

Reply from Sparekassen Kronjylland

Hi Liviu
Thank you for taking your time to make this review, even though we would have hoped for a better one.
I do not know of your specific experience, but I'm sad to hear, that we didn't reply quickly - no matter the answer you got from us. I want to apologize for that.
We look at you, your economy and the wish for housing you have, and not just at a specific number, when we start a customer relation. We will not offer you a loan, if our assesment is, that It is to risky for you or for us. Without knowing of your case, our financial advisor in this specific case obviously did not find, that we could of a loan on this circumstances.
I am glad, that you got what you wanted elsewhere.
Kind regards
Filip

Rated 3 out of 5 stars

God bank

God bank, men meget oldschool, det kan dog også have sin charme

June 9, 2021
Unprompted review
Sparekassen Kronjylland logo

Reply from Sparekassen Kronjylland

Hej Lise-Lotte
Tak for din anmeldelse - dejligt, at du synes, at vi er en god bank for dig.
Du kalder os også oldschool, kunne du have lyst til at uddybe, hvad du mener med det? Måske der er noget at lære - eller måske er det bare sådan, vi er. Fortæl os gerne, hvad vi kan gøre bedre, så det bliver 5-stjerner næste gang.
Skriv gerne til fda@sparkron.dk - så hører du fra os

Venlig hilsen
Filip

Rated 1 out of 5 stars

I had a terrible experience with Sparekassen Kronjylland

I had a terrible experience with Sparekassen Kronjylland while trying to open a basic personal (NemKonto) account which I intended to use also for my self-employed activities.

I first contacted their Frederiksberg and was told that they are not offering COMPANY accounts, although I specifically said I was looking for a basic personal one.

So then I was directed to their København City branch. After contacting I was told that a bank advisor would get in touch with me. Which did not happen for several days. Therefore I called back to make sure I would get my account as soon as possible, but the man I spoke to told me "he could not guarantee anything".

Finally, I contacted their online client service to complain and was kindly informed that I would get the call within days. This happened 10 days after I initially tried to get in touch with the bank. A bank advisor called me stating that:
- Sparekassen Kronjylland is only interested in opening bank accounts for people that would take a plan with the bank;
- The bank would not make a profit from a client such as myself;
- They do not provide accounts to companies, even though all I wanted was a personal account;
- I should try my luck with another bank advisor/branch instead.
Deeply disappointed, I asked the employee to send me all the information he stated written in an email, plus his full name which he refused doing.

Wow, way to go in repelling your potential customers, Sparekassen Kronjylland!

Ironically, I was referred to this bank by my financial advisor who is very happy with the bank's services. So I guess getting good service with this bank is a matter of luck rather than expecting that the organization is being run coherently with a customer-oriented approach.

Update 05.01.2020

After contacting Filip, who has been kind enough to follow through the entire case, I was told that:

"In this case our branch in Copenhagen has assessed, that we can’t make a positive difference for you, and therefore don’t want to start a customer relation with you. Though it might not be the answer you had hoped for."

December 28, 2020
Unprompted review
Sparekassen Kronjylland logo

Reply from Sparekassen Kronjylland

Hi K.P.
Sorry to hear, you had a bad experience with us. It shouldn't have taking so long, so I apologize for that. You are welcome to write to me at fda@sparkron.dk about who you talked to and when. I hope we might be able to give you a better experience og at least learn, so we get better.
I hope to hear from you, and then you will hear from me as soon as possible, I assure you.
Best regards
Filip

Rated 5 out of 5 stars

Thank god i dumped Danske Bank

Thank god i dumped Danske Bank. Their actions almost cost me my business. Since i moved to Sparekassen Kronjylland, i can actually concentrate on developing my business and i can sleep at night. Super service from Jens Krogh, Randers.
A VERY satisfied customer indeed.

October 26, 2017
Unprompted review

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