Spartanoutlet Reviews 98

Faulty item wouldn’t accept return. Awful scammers

Would not recommend to anyone poor service. I purchased a gaming PC for my son at Christmas time once it arrived it would not turn on once i look at it i could tell that a part inside was unconnected so i contacted the shop they said that it sounded like the graphics card had fell off in transit even though i had paid extra for protection insurance when i contacted the shop about this they said the payment protection insurance was for their benefit and they had no idea how i could claim it back. I took the PC to an expert before i took it back and they said in their opinion the graphics card had intentionally not been connected so to save paying delivery costs i took the system back to the shop for repairs after a couple of days the shop contacted me to say the tower we wanted was no longer in stock so we would need to pick another one i got a new system eventually and i thought that was that. Skip to now my son went to start up the system and and it was saying error with windows so i contacted the shop who didnt seem to want to know a woman on the phone talking to a guy who seemed not intrested whatsoever in the end they told me it was the SSD drive which was full and it would need a full re install as this was a system error it basically wasn't their problem and if i wanted them to fix it it would cost a minimum £80. So i took it to someone i know to sort it for me instead they told me that basically they had ensured that all data would save to this one drive as they knew someone that had limited tech knowledge would eventually have this problem we had. I personally avoid this company all costs.

Very good company. Bit nervous as the other reviews were bad but took a risk and the delivery was on time and the MacBook Pro 2015 I ordered was in brilliant condition.I would recommend them to anyone who wants to buy cheap refurbished tech

I spend 4 hours making my order the next day told me the laptop I bought did not work and they offered me very bad options for the same price.
Very very very disappointed.
My order was a problem with order #5454

I am a computer tech who was contracted out by Spartan to fix a customers PC where the graphics card had come loose during shipping. Upon arrival I found significant damage to the computer case, including its feet being completely removed and only one still in the box. They did not send a power cable to the customer upon returning her PC after an existing issue, or should I say issues considering it sounds like the whole computer basically died. Upon installing the GPU I find out the computer, sold in 2022 please bear in mind, came with an i5 2500 from..2011. The customer paid £650 for this. This is unacceptable. She has effectively been sold an 11 year old computer, which will need replacing in a year or two. Not to mention the quality control appears to be appalling. Spartan also haven’t paid me for a replacement power cable which meant I have to use my own money to get one .

I recommended to the customer she avoid this company at all costs, and I implore you to do the same. Learn how to build your own computer or hire someone like me to do so, who will build you a quality system at an excellent price. And you won’t be ripped off by having components older than a decade put inside it.

Bought mcair 2020, early December 2021, price around £750. Just two weeks after machine starts playing up. Problem : system won't accept password and there is keyboard issue, letter "L" with slight touch type itself multiple times .
Search online gives machine not recognising password is common issue. Attempt to contact company, Spartan Outlet by phone, no success, dead end they never pick up phone as calls always drop at the end.
Sent first email just two weeks after purchasing, no answer. Sent yet another email. Reply came after 2 weeks. Another 2 days before machine got collected for repair. They know it is password issue. Following 3 weeks, no communication. Then they came back with email saying they can't access machine with password I provided. Later I had to send them YouTube video link how this may be sorted. Then out of the blue, received another email telling me machine has been dispatched without explaining what repair has been carried out. 4 weeks has elapsed now.
On receiving the machine, can access but realised keyboard still faulty. Hardly Hoover over letter "L" and it would type itself which makes TouchType difficult as you keep deleting "L" afterwards. Sent email on this, they replied they have test the machine and it is fully working. Now they are asking me to send video on keyboard issue . Gave up. Now stuck with machine 90%fully operating.
These people don't have customer service and real technical qualified team behind. As they are useless incapable to help if there's an issue. No operating phone line, you can't speak to them
I sincerely regret buying this machine from them. I wonder what the 12 months guarantee is based on.
So would advise that you buy brand new machine which is bit more expensive, but at least you have manufacturer guarantee.
This very bad experience.
Give one star as machine is just OK.

Item not as described. Proof provided that item was not as described. Customer service awful.do not purchase they are only offering to refund partial costs even though they are at fault.

The way they advertise there products pulls you in the most, for you to realise that it's all about the money. I got my first gaming pc from this company and wven though it was a while back and if they reply they are likely likely say I'm not even a customer but why would I waste my time writing this. ANYWAY they advertise their gaming pcs to be able to run games for example fortnite but if like me you were new to gaming pcs you won't realise how there components just don't equal up to the description. "Powerful i5 processor" to find out in the description its an I5 4th gen which is basically useless for running most games along with there cheap components. I advise anyone reading this to research more and maybe shop on amazon instead which I did after and got a great deal unlike I did here.

I'd like to start by saying that Spartan outlet has to be one of the best customers services iv ever experienced. Not many companies will call you before they send out a product that you have already paid for to make sure you are aware of any faults ( if product has any) before they send it out. Spartan do ..😁 I was unaware of a chip in a monitor as I missed it..( it was advertised) and they took the trouble to call me to double check I was happy to continue. Most companies would just send it once they have your money....so thank you spartan, I'm truly grateful. We got the chip repaired and I received my item the following day. This company goes over and above to ensure customer satisfaction and I really would highly recommend them. Fantastic customer service and quality product.

Spent £570 on a refurbished HP Laptop, only to find out it won't work without the power supply being attached. The battery is U/S. Spoke to Spartan who said the battery isn't part of the warranty, so when you buy a refurbished item they do not check the health of the battery prior to sending out to customer 🤷‍♂️. Bad customer service and will be dealing with credit card company now to pursue a claim as we've only had the item a week.

Will never use them again!!! I've ordered a laptop in 'Good' Condition. I was expecting few scratches, small dent etc. Laptop had a missplaced hinge which to me is an issue as I've had similar problem with my old laptop hence I needed a new one. I understand that refurbished items will have some sings of use but shouldn't be damaged. Their customer service is shockingly terrible, whoever emailed me was very rude saying this fault was described except it wasn't and because I've change my mind (not true) I now have to pay return postage (ok, fair enough) and another £10 because I don't want this laptop and there is nothing wrong with it, but there is. I don't feel that I should be charged that £10. I have never come across as badly managed company, charging you for nothing! I have now ordered from somewhere else and will NEVER ORDER FROM THEM AGAIN!

Absolutely over the moon with the service and quality of the product I received. Superfast delivery, carefully packaged. Item looks and performs like new. A friendly and helpful Human Being (rather than a bot) who called me before I even knew there was a problem, talked to me on the phone, sorted out an error on my order that I made (not them) and went the extra mile to get my new monitor to me the next day rather than 2 days as advertised. Thank you - my partner works in the music/tech industry so I will recommend far and wide :0)

Do not ever use this company!
They sell defective PCs that do not work, meaning you have to constantly send the PC back to have work completed on. I was sent a PC that was missing screws and subsequently it was falling apart after getting out the box! They do not apologise and are very unprofessional, stating that I had falsified photos I had sent them, really? Yes because a mother of 3 working for the police has time for that!
They carried out some work after many emails and finally agreed to take the PC back one last time. Upon receiving it back I switched it on and the USB ports were disabled, so the keyboard and mouse wouldnt work. They claim they had retested it in the warehouse, but if that is true, why were the USB ports disabled? In the end I had to reach out to the local community and JEM IT Solutions helped to fix the PC. They told me that the Motherboard Spartan used was very dated and didnt actually support Windows 10 or even Windows 8 for that matter 😡
I would never ever use this company again!! I have been in tears over the past 6 weeks that this has been going on for and all I wanted was a PC that worked for my autistic Son. They are a disgrace.
I have emailed them for an activation code for Windows 10, which they have refused because apparently I have breached terms and conditions, after I sought help from another IT company.

Top company, received an i5 13 Imac for £199!
Works like a dream, no issues whatsoever everything in order. Would highly recommend this company

Ok, ordered from these before Xmas and was very happy with the product (imac)daughter loves it and its great quality only thing is didn't come with keyboard which I didn't know or see anything stating it didn't when I purchased it, but a new wireless one cost £25 from amazon. Now ordered a touch screen laptop mid January but unfortunately when it arrived we noticed that it had a audio fault, I contacted them and they very understanding and I was reasonable in my request. They offered to have it sent in to be looked at and the returned but as I had just purchased it I requested a new one sent out and defected one collected at same time but they didn't have another in stock. So they offered a full refund no questions asked so I sent the item back. Upon the item returned they tested and contacted me stating that they were unable to to find the issue, but offered the full refund anyway or I could have it returned, as I had witnessed this error personally I knew it was there so I choose the full refund.
Within 2 or 3 days refund has been done and dusted.
I have read all alot of these reviews about the customer service but alot of people are completely unreasonable with their requests as it is a reconditioned product service.
Do not let these reviews put you off these are very honest and genuine company.
Thanks alot Spartanoutlet.com for all the swift responses 👍

Bought a gaming pc and monitor . License for windows had not been activated and hdd had not been formatted and installed properly so it was missing the extra memory until we sorted it ourselves also had to buy a new wifi adaptor , keyboard and mouse very flimsy and plasticky but pc over all is good.

If I could give zero I would. Delivery company left pc on my doorstep after I had requested delivery to neighbour. Pc was not there when I got home. Contacted Spartan. This was a month ago and they still not refunded me. Not responding to my emails. They have therefore stolen my money and not delivered the goods. Disgraceful! AVOID AT ALL COSTS!!!!

Outstanding,i was not expecting delivery for xmas as i ordered after last date,but here it is today,you are going to make one happy kid tomorrow xmas day! Thankyou guys.

So I Brought a computer gaming set for my little girl for Christmas coming up 2020 it come late when it did it look like a hot mess like a 8year old put it to gather looked nothing like the Picture I then tryed to see if it worked the computer turned on but wouldn't Connect to the screen I then sent it back and asked for a refund the Received their computer on the 19th of November it is now The 3rd of December I have called so many of times so couse they made a mistake when Receiving the computer back they are now refusing me a refund of just under 400 pound I would not recommend this company to anyone please stay away from Receiving the computer back they are now refusing me a refund of just under £400 pound I would not recommend this company to anyone please stay away... now had to get Citizens advic and consumer rights involved.....

Where do i start, the delivery came a day later than expected, then once I got the laptop the laptop didn't charge, when I raised the concern they rang me to tell me a courier is on their way to pick it up, minutes later I received an email saying the courier will come on Monday, I told the customer service that I needed the laptop as I'm out of work and they I was told to use it with low battery (what a response) I asked if I could make a complaint and they didn't answer the question and just said use what you can of the laptop, the laptop is on 11% what am work am I supposed to to on it, I run my own business, I can't afford to have a laptop that doesn't charge, I would definitely not recommend this company, I can't wait to send this laptop back and get my money back, it was outright awful.