One of the few websites that had my product. Easy to order and pay. Delivery was seamless and transparent.
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Recently bought Shoe for my Son, very happy with the quality as well as the service with excellent prices. Definitely deserve 5 stars.
I bought a pair of Red Wing boots from Spartoo.es. High quality boots and they had a 20% discount code so I decided to buy them and had them shipped to me with the UPS option. They arrived 24 hou... See more
From choosing my item on the website to delivery everything was perfect!
Company details
Written by the company
Zapatos, ropa, bolsos, relojes... Más de 5000 marcas y 600.000 modelos con entrega y devolución gratis. Birkenstock, Converse, Vans, Adidas, Nike, Tommy Hilfiger, Camper...
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4.4
Excellent
20K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Good experience
One of the few websites that had my product. Easy to order and pay. Delivery was seamless and transparent.
October 27, 2025
Unprompted review
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Avoid SPARTOO
Avoid SPARTOO! Extremely unprofessional company.
I ordered two pairs of shoes that turned out to be too small. Their website clearly states “free return within 30 days”, but when I tried to return them, I was told that it’s not possible — because the product was sold by a “partner” (ButyJana) that only allows a 14-day return policy.
This information was never clearly mentioned during the purchase!
I contacted customer service several times — first I got automatic replies, then a long explanation in English refusing to accept the return. After that, no one replied at all. Their phone line doesn’t work (“please write an email, we can’t take calls”).
It’s completely unacceptable that SPARTOO blames its “partners” when customers buy through their website and follow their rules.
I lost money because of misleading return information and terrible customer service.
Never again SPARTOO!
I strongly advise everyone to avoid them — no help, no answers, and deceptive return conditions.
September 2, 2025
Unprompted review
Reply from Spartoo.es
Buenas Días
Soy María, responsable del Servicio de Calidad de Spartoo.es.
Lamentamos mucho que tu experiencia en Spartoo no haya sido de tu agrado.
Queremos aclarar que en nuestra página web colaboramos con diferentes socios, y cada uno de ellos puede tener condiciones de devolución específicas, que siempre se indican en la ficha del producto, en la sección «Vendido y enviado por».
Siento mucho que en este caso no hayas notado esta información.
No obstante, si esta información no era lo suficientemente visible o clara, asumimos la responsabilidad y nos comprometemos a mejorar la transparencia en el proceso de compra.
Nuestro servicio de atención al cliente que está disponible de lunes a viernes de 9h a 17h en el 910 84 19 42, también puedes escribir al email: adriana@spartoo.es
Quedamos a su disposición para ayudarle si tiene alguna otra duda.
Cordialmente
SPARTOO
I brought a pair of shoes within 2…
I brought a pair of shoes within 2 months they had broken. I wrote an email to them they will no refund or change the shoes. Its disgusting you buy them thinking they are good quality and they are rubbish. I would not recommend to buy theses shoes.
August 4, 2025
Unprompted review
Reply from Spartoo.es
Buenos tardes,
Ante todo lamento las molestias ocasionadas
He verificado en tu cuenta cliente y he comprobado que te hemos escrito un email respondiendo a tu reclamación y proponiendo un gesto comercial.
El producto que elegiste es PARTNERS, lo que quiere decir que es de un vendedor asociado a Spartoo. Los "PRODUCTOS PARTNERS" tienen sus propias políticas de envío y devolución.
Este realizó las verificaciones necesarias con su departamento de calidad donde concluyeron que no se trataba de un defecto de fabrica. Sin embargo, aun así propusieron un gesto comercial que usted aceptó y se dio por cerrada la reclamación.
Nuestro servicio de atención al cliente que está disponible de lunes a viernes de 9h a 17h en el 910 84 19 42, también puedes escribir al email: adriana@spartoo.es
Quedamos a la espera de que nos contactes en el caso de que necesites mas información.
Cordialmente
SPARTOO
Excellent site!
From choosing my item on the website to delivery everything was perfect!
August 9, 2024
Unprompted review
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Rapido y de qualidad
La entrega fue muy rapido, y los productos exactamente como la descripción.
November 9, 2023
Unprompted review
He comprado unas All Star leather Black…
He comprado unas All Star leather Black y no se corresponden con las de las imágenes de la página oficial Converse
October 24, 2023
Unprompted review
Reply from Spartoo.es
Buenos días Pedro,
Lamentamos que el producto no haya cumplido con sus expectativas. Es probable que se trate de otro modelo de Converse.
Recordamos que todos nuestros productos son originales ya que nos aprovisionamos directamente de las marcas oficiales.
No obstante si desea realizar algún tipo de reclamación al respecto, puede contactar con nosotros a adriana@spartoo.es para poder ayudarle.
Si tiene alguna otra duda o pregunta puede contactarnos en el correo electrónico adriana@spartoo.es o en el 911 231 164 (coste de una llamada local) de lunes a viernes de 9h a 18h.
Que tenga un buen día.
Spartoo.es
Excellent customer service & good prices
August 22, 2023
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5 Stars from me!
I bought a pair of Red Wing boots from Spartoo.es.
High quality boots and they had a 20% discount code so I decided to buy them and had them shipped to me with the UPS option.
They arrived 24 hours later at my house!
Super fast shipping and great discounts of high quality products!
5 stars from me to Spartoo!!
March 8, 2023
Unprompted review
Recently bought Shoe for my Son
Recently bought Shoe for my Son, very happy with the quality as well as the service with excellent prices. Definitely deserve 5 stars.
January 2, 2023
Unprompted review
very fast and everything corresponds to…
very fast and everything corresponds to the description. thanks for the size exchange is also fast.
September 22, 2022
Unprompted review
Very good service
Very good price, excellent product, great delivery. What more do you want?
December 25, 2021
Unprompted review
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Good seller
Good seller
The product arrived promptly, in good condition and was exactly as described in the publicity. Commun ication with the seller has been easy
December 5, 2021
Unprompted review
Bought sneakers for my nephew
Bought sneakers for my nephew, he likes them. Affordable price and fast delivery. Recommend
November 11, 2021
Unprompted review
Very good service.
I have ordered from Spartoo on three previous occasions and on each occasion have never been disappointed. The items have always been good quality.
August 23, 2021
Unprompted review
Perfecto toto
July 22, 2021
Unprompted review
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not very happy with the delivery
not very happy with the delivery. it arrived too late than it was send back from correos without any information.
and of course still waiting for the reembolso!
July 6, 2021
Unprompted review
Reply from Spartoo.es
Buenas Tardes
He verificado tu pedido y el paquete ha estado en reparto el día 18/06, en vista de que Correos no ha podido hacer la entrega pourque estabas ausente, y han dejado el paquete en una oficina de Correos para que lo vayas a buscar. Te lo han guardado 15 días. En vista de que no has ido a buscar el paquete, Correos nos lo ha devuelto.
Efectivamente le reembolso será efectuado en cuanto recibamos el paquete en nuestro almacén, te enviaremos un email de confirmación.
Cuando tengas alguna pregunta puedes contactar a nuestro servicio de atención al cliente que está disponible de lunes a viernes de 9h a 17h en el 91 123 11 64, también puedes escribir al email: adriana@spartoo.es
Cordialmente
SPARTOO
Not trusted for online payments
I ordered shoes on this page, but after a few days they told me that the shoes were not available. The refund was issued but a few days after my bank blocked my card because they identified a suspicious transaction. It was my first and only payment online with this card thus it is clear the platform is not trusted for online payments.
February 2, 2021
Unprompted review
Reply from Spartoo.es
Buenos Días
Te confirmo que tenemos un sistema de pago tan seguro, que al hacer una compra con tarjeta bancaria en nuestra página, tu banco debe enviarte un código único por compra, y tu debes colocarlo en la página para poder validar el pedido. Si tardas algunos minutos en meter el código, la compra se cae y no se registra pedido y tampoco el pago.
Adicionalmente, los datos bancarios están codificados, por lo que nuestros empleados no tienen acceso a ellos.
Somos una de la pocas páginas de venta en línea que tiene este sistemas de seguridad para el pago con tarjeta bancaria. Ya que para Spartoo, ofrecer seguridad a sus clientes es primordial.
Por lo que te invito a verificar con tu banco el motivo del bloqueo de tu tarjeta.
Cordialmente
SPARTOO
I was waiting for 3 weeks for a pair of…
I was waiting for 3 weeks for a pair of shoes but finally they told me they has loose the package. They send the the refund and send me a code of 20% as compensation. The problem is you cant use that percentage of discount in most of the product, just a few on the website, so that mean compensation is ridiculous
December 14, 2020
Unprompted review
Reply from Spartoo.es
Buenas Tardes
Lamento profundamente de las molestias ocasionadas.
El producto correspondiente al pedido que no has recibido es un producto partner, lo que quiere decir es que es un producto servido por un vendedor asociado a Spartoo.
Spartoo como intermediario, te ofrece el vale como gesto comercial para disculparnos por el incidente ocurrido con tu pedido partner, pero efectivamente el vale es para aplicar a los productos servidos directamente por Spartoo.
En la página se especifica esta condición para los descuentos que envía Spartoo y en el email en el que recibes el código del vale se detalla también que no se pueden aplicar a los productos partner.
Gracias por tu comprensión.
Cordialmente
SPARTOO
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