Spec-Care Ltd Reviews 344

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the speed, precision, and consistency of repairs. Many people praise the quality of the work, often stating that their repaired items looked brand new or even better than before, and appreciate the reasonable pricing for these services. The staff is consistently described as professional, knowledgeable, and helpful. Reviewers are particularly impressed with the company's ability to fix items that other opticians deemed irreparable, saving them the cost of new purchases. The communication throughout the process is also frequently commended.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the fast, efficient, and... See more

Product

Consumers find the product to be positive, often praising its ability to repair seemingly irreparable... See more

Quality

Clients share positive opinions on quality. Many customers are delighted with the repairs, stating that items... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the fair and reasonable... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for their excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent optician, I can honestly say SpecCare are invaluable. We’ve used them for everything from fitting nose pads to acetate frames (perfect results) through to flexi side repairs and more... See more

Rated 5 out of 5 stars

Very prompt email response to my query. Excellent advisory on which package to choose, ie excellent price and value for repair, not more than necessary. Very helpful and easy service to use from... See more

Rated 5 out of 5 stars

I was told by my regular optician that my glasses couldn’t be repaired, then I found Spec-Care. They restored my handmade Dita glasses perfectly! The service was excellent, reasonably priced, and the... See more

Rated 5 out of 5 stars

I was expecting to need new frames at £250, but they repaired mine perfectly for £60. The work is so good you’d never know they were broken. Fast, professional, and genuinely reassuring service. I’ll... See more


Company details

  1. Optical Wholesaler

Written by the company

We are the only UK glasses repair centre who are dedicated to the fitting, repairing, and reconditioning of glasses. Trusted by the optical trade for over 20 years, we work directly with independent opticians and the public to keep your eyewear looking and fitting great.


Contact info

4.9

Excellent

TrustScore 5 out of 5

344 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic service

The team here at Spec-Care managed to repair and return my glasses to me within 3 days of me posting them. An absolutely amazing turn around time, a great repair, and a fair price. I’ve used the company before and was impressed but they have outdone themselves this time. Would not hesitate in recommending them.

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing Service

I had damaged a pair of Face A Face glasses in 2026, I took them to the official retailer who sent them to the manufacturer in Paris who said they couldn't be repaired, another glass repair service said the same thing.
I contacted Spec Care to see if they could be repaired, and they did a fantastic job, I received my glasses as good as new within a week.
Really great communications and an efficient service, I couldn't recommend this company more highly, thank you for giving my glasses a new lease of life!

March 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Amazing!

A sentimental pair of specs which were broken many years ago and which everyone said were not repairable, were brought back to life, new lenses were fitted and all for a quarter of the cost of what my optician was asking.
Quick service and pleasant people at the other end of the line.
100% satisfaction.

March 25, 2026
Rated 1 out of 5 stars

Good Job

Service was done in an efficient and timely manner late delivery was my delivery company.
Thanks

April 1, 2026
Spec-Care Ltd logo

Reply from Spec-Care Ltd

Hello Spencer. The spectacles were shipped on Tuesday 24th March by Special delivery. Royal mail attempted delivery on Wednesday 25th and Thursday 26th, without answer. The delivery is currently at your local RM office awaiting collection or redelivery. We are emailing you the tracking ID for you to arrange suitable re-delivery. Thank you for your custom, we hope this fully answers your review question.

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Rated 5 out of 5 stars

New life for broken specs.

Spec-Care repaired and returned a pair of glasses with lenses originally costing over £300 in a week for a very reasonable charge. Without this service the glasses would have been useless. Highly recommended.

March 10, 2026
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