Specialized Bicycle Components Reviews 

Ive had nothing but a good and enjoyable experience with Specialized. From my first rockhopper to my epic 7 and now my epic 8. The bikes are fast, strong and just what I need. Im saving up for a Levo 4. Thanks guys

Just purchased a Turbo Tero 4.0 EQ bike, but upon receipt the box had been damaged by the courier. After extracting the bike from the box I had found the handlebar grip was badly damaged, but luckily not the metal handlebar itself nor the rest of the bike. I phoned Specialized customer support and they sent replacement grips immediately, which I received less than 24 hours later. It's worth noting that they offered to replace the whole bike, but I declined as it didn't seem necessary. Excellent service.

Your dedication to customer satisfaction leaves much to be desired. In addition to your unwillingness to save me an unnecessary expenditure of a few hundred dollars, I have yet to receive your response as promised on 4/22.

You had indicated via text that Specialized has the in-house capability to inexpensively 3D print a replacement strap for my 10-year old cycling shoes but would not do so for unexplained reasons. You instead said I should purchase a new pair of shoes which average about $200 a pair. Apparently with a straight face.

I instead found a resourceful individual with a 3D printer who for a price of $20 manufactured 2 identical replicas of my broken strap proving that you could have done likewise had you made an effort.

Shame that this will now cost you multiple current and future customers. I will cease to purchase and recommend any of your products because your post-sales support is clearly not reliable. There are numerous manufacturers whose products rival or exceed the quality and style of yours and those I will use and recommend instead.

Excellent experience from David at UK Rider team. Really appreciated what he did for me. Many thanks.

Impossible to contact. I bought a £5000 Creo SL and it takes over 1 minute of pressing the on/off button to turn on. The chat button is never on to contact them and I put in my postcode for a store to call, and the screen is blank. Are Specialized going out of their way to stop customers calling.

Serial No. WSBC004321786R

Poor Quality Carbon Frames & Disappointing Customer Service

Over the past four years, our family has owned six Specialized carbon mountain bikes: two S-Works Enduros, two S-Works Stumpjumper Evos, one Enduro Elite, and my wife still rides a carbon Turbo Levo. We’ve had issues before—such as linkage problems on one Enduro, which Specialized eventually resolved under warranty—but our latest experience has been far more frustrating.

We recently discovered a crack around the upper headset cup of my wife’s three-year-old S3 S-Works Enduro. This is a known manufacturing defect in a specific batch of Enduros, something Specialized itself has acknowledged. However, because the bike is outside the second-owner two-year warranty period, Specialized refused to offer any meaningful support. Given that this is a recognised defect, unrelated to misuse or an accident, I expected at least an effort to help repair the frame to a serviceable standard. Instead, they offered a mere 20% discount on a new £4,000 frame—something you can often find for less at retailers anyway.

This experience has made it clear to me that Specialized does not stand behind their carbon frames beyond the bare minimum warranty period. Even when they acknowledge a manufacturing flaw, they seem unwilling to support loyal customers unless they are the original owner. Having dealt with other brands—Santa Cruz, Rocky Mountain, and Trek—I know firsthand that this doesn’t have to be the norm. These companies take a much more practical and customer-friendly approach when addressing frame defects.

Really helpful when you need to chat to them on the website

I was gifted the Specialized seatbag harness and during my first light 40k gravel ride it broke. Firstly the bolt attaching the harness to the saddlerails shook loose 3 times even though i followed the monting instructions. I was gonna let this slide and fix it with a lock ring or similar. Then the stitching attching the velcro for the saddlepost broke and i frankly lost all hope for this product that seemed great in the beginning.

Edit: Specialized have now gotten back to me and are recognizing it as mufacturing issues. They are sending me a new product.

I am deeply disappointed with the way Specialized has handled my refund issue. This experience has completely changed my perception of the brand. I was seriously considering switching all my bikes to Specialized, but after this, I will never buy another Specialized product again.

Not only have they lost me as a customer, but I will also make it my mission to share this terrible experience with my entire network. I’m heavily involved in the cycling community, participating in gravel races across Poland and Portugal. I’m also an experienced enduro rider with an extensive network of cyclists, racers, and enthusiasts.

I will actively spread the word about this situation among my friends, fellow riders, and everyone I connect with in these circles. Specialized should be aware that their poor customer service is not just affecting one person—it will ripple across the entire cycling community I’m part of. This level of disregard for customers is unacceptable and will not go unnoticed.

Can't contact them. Their live chat is a bot, they have no email they have no phone number any problem you have you're on your own. And from friends even when you do get in contact they do nothing. Avoid this company

Avoid this company. My bike cracked during a ride, causing a severe injury, and they refused to replace it. Absolutely disappointed and disgusted with their lack of customer care.

I bought a specialized bike from Finnish website of the brand,the customer service is so bad , they have provisioned my credit card and I asked them the status of my order claiming that their system found a fraud and refund it after 4 days and recommended to do process again
Again 4 days have passed same issue and they don't get back to me with a status and it's Black Friday.

This is very unprofessional.

Oh dear. I've just read others reviews and now understand. The charger on my £4999 Specialized e hybrid gravel bike stopped working after only 15 charges. Of course it is 5 months out of warranty, so basically a case of "sorry, tough luck". Offered me an 'assisted purchase' of a new one, which suggests they actually take some responsibility, so why not replace?! Has to be said, the dealer (independent) was very helpful.

I'd avoid at all costs, particularly if you are spending a chunk of money on a bicycle.

I have several of the big brands bikes and was a loyal Specialized customer in recent years .
Among all the bikes manufacturers, Specialized ranks at the very bottom .
Their customer support as is evident from Google reviews and / or online bike forums is the absolute worst.

Their carbon frames break and crack due to manufacturing defects and practices more than any other brand on the market and unlike most other bike manufacturers , they
DO NOT HONOR THEIR so called
"LIFETIME WARRANTY"

Lust look them up on the better business bureau , look at their " F" rating and the amount of complaints submitted vs the amount resolved.

Here is the BBB definition for " F" rating :

" F rating is the BBB LOWEST GRADE"
Typically business with F rating have unanswered and/or unresolved complaints that reflects failure by the business to deal with the causes of customers problems "

Look at other bike manufacturers rating on the BBB website , no one comes even close to an F rating.

Look on YouTube for videos showing DIY carbon bikes frame repair videos , the vast majority feature broken Specialized frames.

Do yourself and your pocket a favor and go with any other brand.

Specialized is the absolute worst!!!

Don't buy the bar tape. Only fits about half the bar on both sides. What a rip off.

Very shoddy service ....had a part fitted to my bike, I don't know how they managed it but it was fitted the wrong way round
When I enquired about getting it rectified they where no bothered so I got a refund and took it to evans who did do a great job I wouldn't let them service my bike pump

In line with many reviews here, bad customer service. Once you have a problem (in my case a paint issue on my Specialized Roubaix frame), they will turn their back on you, and not honor their commitment to 'rider satisfaction' or their life-time frame warranty. I would not buy again from Specialized. And I am not trying to sound like a bitter and disappointed customer of a 5000 CHF bike but a source of objective information for potential future buyers of a race bike. From my experience, Trek offers much better customer service and Canyon is much better value.

Great service! I cracked a frame on a flight to an endurance race. Specialized had me set up with a brand new frame the same day and racing the next!

Bought a Specialized Turbo Vado SL. The battery failed after just 6 months of use, it has been almost a month since I left it for warranty. Every time I call they just say they are behind schedule and running tests.

Unbelievable that for the price tag of their bikes they fail within just few months and their service is TERRIBLE.

Awesome bike nice to ride.

But they don’t care about their customers. No customer service to reach out to. No email no nothing. If you buy a 6500€ bike you assume they would care about you…

Ordered some spare parts for my bike and it took them over a week to reply on the form i made on their website. When you live in a country with 3-4 months of riding season it really sucks when you have to wait weeks to get in contact with anyone and then wait weeks for the parts. The season is to short and there are other brands that can give you better support and faster response time. Avoid if you can. They just take your money and run.