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Specsavers Reviews 

12,060
•
TrustScore 4.5 out of 5

4.6

Optician
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Review summary

Created with AI, based on recent reviews

Looking at 3,088 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff members who always take their time to provide thorough eye exams, explain options clearly, and offer expert guidance. Many individuals truly appreciate the welcoming atmosphere, short wait times, and efficient service when choosing new glasses. However, some customers also noted frustrating issues regarding inaccurate prescriptions, poor lens adjustments, or frames causing physical discomfort and eye strain. A few other people also felt that customer support was unhelpful or experienced long delivery delays when attempting to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Service

Reviewers highlight positive aspects of service, noting that optometrists and staff are generally friendly,... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

Customer service

Consumers find customer service to be positive, highlighting welcoming atmospheres and helpful staff.... See more

User experience

Customers had positive experiences with user_experience, highlighting professional and supportive staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most amazing staff, Nicole and Lynne from the crescent in Midland store were incredible. They were both extremely helpful and supportive. They had great personalities and humour to go with the... See more

Company replied

Rated 5 out of 5 stars

Everyone, from entry to reception, to optometrist, and also customer service was very welcoming & patient. Great energy all around ! The salesperson had a skill of picking out glass shapes that comp... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and knowledgeable. The retinal photograph was explained thoroughly and how it could change in the future with my recent diabetes diagnosis. I was not pressured into buying new... See more

Company replied

Rated 5 out of 5 stars

The staff at Specsavers Eden Rise Berwick are very helpful and friendly. I needed an urgent visit to get a problem with one of my eyes checked and the optometrist took his time to properly check my ey... See more

Company replied

Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Glasses Store
  4. Hearing Aid Repair Service
  5. Hearing Aid Store
  6. Sunglasses Store

Information provided by various external sources

Specsavers Optometrists offer a range of glasses, prescription sunglasses and contact lenses. Locate your nearest store or browse through our range online.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

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4.6

All reviews

(12,060)

2,989 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Hello

Hello, you are one of the best doctors and the best eyeglass store in Sydney, Australia. Every time I visited you, I only saw good manners, a very respectful attitude, and it was very attractive to me. I am glad to have you.

July 28, 2026
Unprompted review
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Reply from Specsavers

Thanks for your amazing review!

Rated 1 out of 5 stars

Felt rushed through the whole process

Felt rushed through the whole process

August 1, 2026
Unprompted review
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Reply from Specsavers

Hi David, we're sorry to hear that you weren't happy with the service you received in store. We pride ourselves on our great customer service and never want to make our customers feel rushed or not looked after in our stores! Are you able to send your message through to https://www.specsavers.com.au/about/customer-service/feedback? We're always trying to make sure we're providing the best service so this way customer care will be able to look into it. Thanks, The Specsavers Team

Rated 5 out of 5 stars

Specsavers review

The staff, professionalism, courtesy and efficiency

July 24, 2026
Unprompted review
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Reply from Specsavers

Thanks for your lovely review!

Rated 5 out of 5 stars

I received a friendly greeting when I…

I received a friendly greeting when I arrived at the store. I was then treated kindly by all staff members, including the optometrist who took my eye test. My experience at the Redbank Plaza store was pleasant. I highly recommend this store.

July 9, 2026
Unprompted review
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Reply from Specsavers

Thank you for the great review, Barbara! We are so glad to hear you had a good experience with our Redbank Plaza team.

Rated 5 out of 5 stars

Very satisfactory

I was cheerfully welcomed at reception. The person I dealt with was Alison who was very informative, very bubbly personality. She is diligent and thorough, made sure my spectacles fitted comfortably and advised me to return should I have the slightest issue. I found my visit to be a very pleasant experience.

July 27, 2026
Unprompted review
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Reply from Specsavers

Thank you, Leo! We appreciate the great review and your kind words about our team.

Rated 5 out of 5 stars

Highly Recommended

All the staff super helpful, lovely and polite.

July 23, 2026
Unprompted review
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Reply from Specsavers

Thank you for the fantastic review, Nicole!

Rated 5 out of 5 stars

The Ingle Farm team are very skilled…

The Ingle Farm team are very skilled and dedicated to their jobs. From the eye test, to the frame fitting... they made sure I was comfortable the whole time.

July 18, 2026
Unprompted review
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Reply from Specsavers

Thank you, Kym! We are glad to hear you had a great experience with our team.

Rated 5 out of 5 stars

Very helpful and considerate staff…

Very helpful and considerate staff helped me navigate the replacement of my glasses, without any fuss. Great experience and customer support

July 30, 2026
Unprompted review
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Reply from Specsavers

Hi there, thank you for the lovely review!

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