Specsavers Reviews 

235 euro for an eye test and one pair of glasses. they said something about the lens needing trimming and that costed from 50-100 euro I took the 50 euro trimming. and for that price even if i got a second pair it would cost me 450 euro. the lady that was helping me and the optician were good but pretty much spend my Thursdays Pay check in one trip that day.

I went to Specsavers Blancherstown store to collect my contact lenses and the staff there only gave one box to me (which should be 2 boxes for both eyes). After that I went back to the store and called many times in the next month but their stuff is always either busy or just not helpful at all! I waited for another month but still haven't got my lenses which I should be getting 2 months ago! Very unprofessional services!

Plus the staff insisted I needed to book another eye test but when I got to the store they told me I don't need one and it has been cancelled. I said 'you should at least give me a text to notify me' and the staff said 'there's nothing we can do'

Will cancel the contact lenses home delivery service! Will never go back to Blancherstown store

I got vouchers for safety glasses from my employer, but they still took my PRSIs even though vouchers covered eye test as well and I told them I don't want to use PRSI when they rang me.

Weird & unhelpful experience in Specsavers in Dawson street. Bought a pair of glasses where the lens kept popping out. A small repair required & these things happen. I asked to drop them in & get them tightened. They insisted that to repair them I stay in the shop while they did this??????. When I explained I had other committments & would like to drop them in & come back. They said they do NOT allow this & that I had to stay in the shop while they xsent it to their workshop to tighten them. They would not or could not explain the rationale for this ..repeatedley stating it was " policy". What an unecessary, unproductive, waste of my time & crappy customer experience. 4 of us in the family with glasses we are not coming back faced with & I could not recomend this rigidity & poor customer experience to anyone

Went to collect new glasses from Stillorgan during my lunch hour. I was waiting so long, I was told the reason for the delay was everyone was on their lunch including the Opticians. Only when I complained about all the staff being on lunch together did they send someone out to me. Don’t go into Specsavers Stillorgan on your lunch, as no one will be there to serve you.

I bought two pairs of glasses in Specsavers in Dundalk. The sunglasses the sales woman recommended are Salice 838RW Blue mirror which I purchased. Unfortunately the lenses got scratched and now after several visits to the shop and dealing with different sales people they said they cannot supply the lenses. The lenses clip on. It's a disgrace that Specsavers sell a product and cannot supply spare lenses. The sales staff do not seem to know much about the glasses they are selling.

I initially got 2 pairs of reading glasses, the lens kept falling out from day one. I bought them back, the member of staff just tighten the screw, the lens fell out again..I asked what they could do to fix them, the staff member just shrugged her shoulders. Extremely unprofessional. 2 weeks later my husband ordered 2 more pairs ( against my wishes) using nasty plastic frames. When my husband went in to collect them, the staff member was very snappy and demanding to know if they had texted him. He told them no, he had phoned them. The staff quality, and the quality of the glasses/ lens has fallen hugely over the past few years. Specsavers inn Waterford... AVOID!

My parents were each charged €25 for an OCT scan in the Castlebar store. The issue is that the staff members didn’t explain what the OCT was, and that there was a fee. It states on the website it is optional, however, they were never given the option. I noticed the charge on their receipts and they told me they didn’t ask for a scan, nor were they told that a scan was being performed. When they complained, a staff member said the sight test is €55. It clearly states on the Specsavers website that a standard sight test is up to €30 and that the OCT is an additional scan that can be booked for an extra fee. This is extremely underhand and despicable, bearing in mind that they are charging people money without advising them that it is optional and that it is an additional charge on top of the sight test. They got their money back but please be aware of this underhand sales tactic.

It's become apparent that all Specsavers are not the same. I could not believe how rude and dismissive the staff were to concerns about their service. I will never return and would advise people to use another branch or a different provider. From reading other reviews, which I wish I had in advance, it seems I'm not alone in this opinion. I recommend a review of staffing and enhanced customer training, you should be trying to build a customer base, not trying to extract as much money as you can from each person.

Had an appointment for a hearing test with the Clonmel branch. Kept waiting nearly 30 minutes. The test was carried out on a machine with tangled wires and really appeared pretty outdated compared with the audio booth. selected an aid and made an appointment for the following Saturday. When I rang to cancel I was told there was no such booking. I have had a poor experience with this firm in connection with glasses with inferior lenses and fitting, giving me headaches, subsequently correct by an excellent specialist in Dublin in the past.

All three of us in my family visited Specsavers at Mahon Point Cork City. From entering the premises,to having our eye tests and then selecting our frames to go with our designated lenses. The whole experience was completed in a professional and well managed manner. As a long time specsavers customer, I compliment the staff at Mahon Point for their treatment of myself and my family on the day. Would highly recommend the branch to anyone who is thinking of getting specs in the future.Also the aftercare I received on a subsequent visit was beyond compare in these days of hurried and quick service in retail premises in 2025. Customer Centered Service always is appreciated.

Luke at the Sligo location was beyond helpful and overly accommodating great experience

Returned to get my hearing aids back after they were serviced, and my glasses required some adjustments..
Was dealt with by Michael manager of tallaght branch ?..who appears was on his way of the shop out as he was running late ,
No hassle ,no hesitation, he turned back to serve me ,clear explanation from him about my items and my choices ie particularly about glasses ..hard to find this type of service in this day age , made it all so easy ..highly recommended...
Thank you ...

Well i get my glasses about 8 months ago with best lenses they offered with extra protection ,,anti scratch surface,,.
Basically from normal cleaning day to day with wet clothes specially purchase to clean this lens scratches start to be more and more visible from inside of the lens . Outside are fine.
Even at the bottom of lenses apper a big circle of scratches with rainbow colors on it.
I went in to Finglass store to ask what we can do about this and why this is happend if I don't use dand paper to clean my glass .
I whose told I clean them wrong way no warranty on lens they plastic and nothing can be done except replacement on another 305e plus service.
Well definitely bad replay as I didn't go to argue with them just looking for some advice and why this happen to expensive lens what in my opinion they should be much better quality .
Any way get out from shop with felling it's all my fault and nothing can be done just purchase new lens . Then after fiev month probably same thing happen again .
I will go to local optician now and see if there is better service and better quality lens as this one looks like they are expensive crap

Over on holidays from Australia. Excellent product knowledge and fantastic customer service... a quick shout out to Michael for his help with adjusting my glasses, a life saver!!!

I went to collect glasses after being advised they were ready, travelled 70km round trip, when got to store, i was informed glasses were not ready, I wasn't home 60 mins, got text to say they ready. I phoned asking why I was told they ready and weren't when I got to the shop.. asked them to post them out, was advised I would have to pay €10, I refused to paid as I had already been to store, they refused to post them without payment and assistant was very rude on the phone... I would not recommend them to anyone and won't be a returning customer

Tracy in Specsavers, Castle West Shopping Centre, Ballincollig, Cork was absolutely amazing! Super Smart and super helpful! A very chatty,outgoing and down to earth person. Specsavers are so lucky to have her!

It is three months since I collected my glasses. Over that period the screws have become loose leading to the lenses coming out. Each time I put them back in and tightened the screws however this has lead to damage to the screw heads. One lens is continuously moving around in the frame. I went for the dearer frames this time round in the hope of avoiding this problem because I had experienced the same when I got the cheaper frames at Specsavers previously. Unfortunately the problem persists. Loose screws and lenses popping out don't discriminate between cheap or dear frames. It is a pity because the in-store service was very good. Off putting really. (In response to the reply from Specsavers I don't have an online presence on Facebook, X or Instagram. I will look at alternative optician options next time around. It is good to shop around).
It just struck me that some people reading this review may wonder what the difference is between the dearer frames and various add ons and the cheaper options. After some discounts etc were taken into consideration I paid just under €500, which included Tailor-made varifocal lenses. Paying that also qualified me for a golden ticket which would be useful if I wanted another pair of glasses at a later date within six months. I did also get a pair of prescription sunglasses for that price. Tommy Hilfiger, and there was no problem with them at all. The sunglasses are exceptional.

It is three months since I collected my glasses. Over that period the screws have become loose leading to the lenses coming out. Each time I put them back in and tightened the screws however this has lead to damage to the screw heads. One lenses is now continuously moving around in the frame. I went for the dearer frames this time round in the hope of avoiding this problem because I had experienced the same when I got the cheaper frames at Specsavers previously. Unfortunately the problem persists. Loose screws and lenses popping out don't discriminate between cheap or dear frames. It is a pity because the in-store service was very good. Off putting really .

i attended for my appointment the optician was very nice and extremely thorough, the staff are very nice my only issue is with the product, when i went to collect my glasses, the lense of the sunglasses were broken so i couldnt take them with me as they had to be re ordered,i took home 2 pairs one for reading and one for distance,that evening i checked my distance glasses and there was a chip in the lense so i had to go back again the next day, the man i dealt with was very nice and re ordered them again.

I spent over €300 euros on glasses and im still waiting a week later for my order to be completed, so now im using my old glasses which have a different lense strength and the new reading glasses which are totally different, so my eyes are constantly trying to re adjust when i change them over which carnt be good for your eyes.