While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
At Specstown, we pride ourselves on providing exceptional customer communication every step of the way. From the moment you visit our website, our friendly and knowledgeable team of technicians and qualified opticians will be there to assist you with any questions or concerns you may have. Our opticians check through all prescriptions and orders to make sure you're only getting the best. We'll take the time to understand your unique needs and preferences, and guide you towards the perfect frames and lenses that will make you look and see your best. Plus, we'll keep you informed throughout the entire process, from order confirmation to shipping and delivery. You can trust us to deliver high quality frames and glasses for the best prices out there. Shop now and experience the difference that good customer communication can make!
United Kingdom
Affordable prices and a great range of glasses to choose from. I was unsure on certain things regarding my prescription and Specstown answered all my questions promptly. My new glasses arrived quickly and I love them!!
I recently tried to get glasses from my local optical store but the time they quoted me and the price was absurd, so I found this neat website which actually had quick delivery times and affordable prices. The style of frames they had where nice and iv just received my pair today really love them. No real issues and the online staff helped me throughout the entire process. Would recommend over stores.
Purchased some glasses as a gift for my partner. They turned out great, really good quality and the prescription lenses were perfect (was even better that the lenses came free with the frames)
Great frames, customer service was really good. No issues throughout the process.
Great quality frames, much better experience than other online eyewear websites. The customer service was great and the glasses prescription was perfect! would recommend for sure.
Reply from Specstown
Hi Marco, thanks for the 5 star review. We're really pleased to hear you had a great experience with us at Specstown. Kind regards, Michael
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
