Spex4Less Reviews 29,504

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quality products, and efficient order process. Many people highlight the perfect fit and vision of their new glasses, along with the impressive speed of delivery. Consumers also appreciate the helpful and knowledgeable staff, as well as the clear communication throughout the ordering and delivery stages. However, some customers experienced minor issues, such as difficulty finding prescription sunglasses on the website or confusion regarding aftercare advice and the insurance process. A few people also noted an initial error with their order or a desire for a dispatch notice email.

What people talk about most

Product

Customers had positive experiences with product, praising the great choice of frames and lenses at very good... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency and professionalism.... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease and... See more

Quality

Consumers find quality to be positive, with many expressing delight over their new glasses and sunglasses.... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

I'll always come back to Spex4Less as they offer an excellent service. They messaged me to check on something as my prescription wasn't complete and are super at getting things right! My new glasses a... See more

Company replied

Rated 5 out of 5 stars

Have just returned from a week’s skiing in the Three Valleys, and my first experience of skiing with spex4less goggle lenses. Very impressed indeed: very easy to fit; took just minutes to adjust to;... See more

Company replied

Rated 5 out of 5 stars

Great company, thought I’d look at the alternative to the normal suspects as they seem pricey, even the 2for1 deals always seems to cost a lot. Made a slight error on my order, but my fault, and they... See more

Company replied

Rated 5 out of 5 stars

Bought high end Saint Laurent glasses via this company for a reasonable price. They informed me straight away about any delay. The lenses were fitted impeccably and I received my glasses in a reasonab... See more

Company replied


Company details

  1. Glasses Store
  2. Optical Wholesaler
  3. Optician
  4. Sunglasses Store

About Spex4Less

Written by the company

Spex4Less is a family-run business, providing prescription glasses, sunglasses and sports eyewear online for over 16 years. Spex4Less has an extensive range of high-quality glasses that are made and supplied in the UK. All glazing is conducted on-site by our team of highly skilled lab technicians, using the very latest glazing technology. We feel that we have mastered the supply of glasses online and perfected the aftercare. We have thousands of frames including over fifty top brand designers, at a fraction of high street prices. Whether you are looking to buy a cheap pair of glasses or treat yourself to a pair of designer glasses, you’ll receive the highest care from the dedicated customer service team. Spex4Less can supply lenses made to your new prescription and fit them to your existing frames, or produce a replacement pair with the prescription details from your existing lenses. We believe that purchasing glasses online should be completely risk-free. So, for that reason, every order you place at Spex4less comes with a unique 100% satisfaction guarantee and a full 12 months frame warranty without charge. We care deeply about your privacy and security, and all transactions are secured with the latest SSL technology, verified by Geo Trust.
  • Spex4Less is 1 out of 52 best companies in the category Glasses store on Trustpilot.
  • Spex4Less is 1 out of 30 best companies in the category Optician on Trustpilot.
  • Spex4Less is 2 out of 59 best companies in the category Sunglasses shop on Trustpilot.
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    4.8

    Excellent

    TrustScore 5 out of 5

    30K reviews

    5-star
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    1-star

    Replied to 100% of negative reviews

    Typically replies within 48 hours

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    Rated 5 out of 5 stars

    Extraordinary Service

    Ordered on the Wednesday late afternoon, delivered by Royal Mail on Friday morning of the same week !

    March 13, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Alan,

    Thank you for the fantastic feedback.

    We’re delighted to hear your order, placed late Wednesday afternoon, arrived safely by Friday morning. That’s exactly the kind of turnaround we aim for.

    Fast, reliable service makes all the difference, so it’s great to know that stood out. We truly appreciate your support.

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    Rated 5 out of 5 stars

    Excellent Transaction and superb customer service

    I bought their reglaze offer, I purchased the lenses I wanted, put my frames in a jiffy bag, printed out the label, booked Royal Mail pick up, got them picked up, and Bob's your uncle.
    Unfortunately, I totally forgot to include any details inside the jiffy bag, my name, address, order no' prescription, the things they tell you to include, like the numpty I am!
    I had a chat online with a wonderful lady named Hannah the day it was sent, I explained what an idiot I had been, and luckily my name and address would be on the postage label, after a few other details, she told me everything would be ok, and she would make sure it was processed.
    Which they were, and after a couple of days I received my new reglazed glasses back.
    Great customer service, speed and lenses, wally customer lol.

    March 3, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Paul,

    Thank you for taking the time to share this — we really appreciate it.

    We’re pleased the reglaze process was smooth from start to finish, including the label printing and Royal Mail collection. Making it easy to send frames in is something we’ve worked hard to streamline.

    As for forgetting the details inside the parcel — you’re certainly not alone! We’re glad Hannah could quickly reassure you and ensure everything was matched up and processed correctly. That’s exactly why we’re here.

    It’s great to know your glasses were returned promptly and that you’re happy with the lenses and overall service.

    Thanks again for your fantastic feedback — it means a lot to the team.

    Rated 5 out of 5 stars

    Excellent company

    Excellent company. The website and ordering process is very smooth. I chose this company as they do office lenses which a lot of companies don’t. Communication is brilliant from the moment of ordering. I’m really pleased with my glasses and lenses, they are perfect. Thank you

    March 9, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Angela,

    Thank you for such a fantastic review.

    We’re really pleased you found the website and ordering process smooth from start to finish. Office lenses are an important option for many people, so we’re glad we could offer exactly what you were looking for.

    It’s great to hear the communication stood out and that your glasses and lenses are perfect. That’s always our goal.

    Thank you again for your kind words and support.

    Rated 4 out of 5 stars

    great quality varifocals

    was concerned over ordering high strength varifocals since alignment is so key but after speaking to someone about the process and reassured that they could be fixed if any issues went ahead. service excellent, frame price much better than high st, lens price pretty competitive too. overall very happy

    March 1, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Thank you, Bob, for your kind review. We are so pleased to hear you are impressed with your new glasses.

    Kind regards
    Jacky

    Rated 5 out of 5 stars

    Reglazed glasses

    I sent my glasses off that I had previously bought from Spex4Less to have them reglazed having had a change in my prescription. The service was friendly and efficient. I got my glasses back within three working days. When I next buy new frames and or glasses I will buy from Spex4Less.

    March 11, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi,

    Thank you for your continued support.

    We’re really pleased to hear the reglaze process was friendly, efficient and completed within three working days. Getting your updated prescription fitted quickly is exactly what we aim for.

    It means a great deal that you’ll consider us again when it’s time for new frames or glasses. We truly appreciate your loyalty.

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    Rated 5 out of 5 stars

    Amazing purchase experience

    Amazing purchase experience and absolutely amazing service . Very pleased with their service.

    March 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Hina,

    Thank you for the fantastic feedback.

    We’re delighted to hear your purchase experience was amazing from start to finish. Providing excellent service alongside quality products is exactly what we strive for.

    We truly appreciate your support and are so pleased you’re happy with everything.

    Rated 5 out of 5 stars

    Excellent range, good service good prices

    It was so easy to view the range of spectacles upload my prescription and the price was very good.Delivery was very quick
    These are the fourth pair of spectacles and I can only strongly recommend.

    March 12, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Dennis,

    Thank you for your continued support.

    We’re delighted to hear you found it easy to browse the range, upload your prescription and place your order. Keeping the process simple while offering competitive pricing is exactly what we aim for.

    It’s fantastic to know this is now your fourth pair with us and that delivery was quick once again. Your strong recommendation genuinely means a lot — thank you.

    Rated 5 out of 5 stars

    Yet again super service from this…

    Yet again super service from this company, well made glasses and very prompt delivery, I have to get new glasses approximately every year so their pricing really helps me not to worry about getting good quality glasses. Their website site is very easy to navigate and the ordering is simple, well done.

    March 11, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Maggie,

    Thank you for your continued support.

    We’re really pleased to hear you’ve had another positive experience with us. Knowing you replace your glasses regularly, it’s great to hear our pricing helps make that easier while still delivering good quality and prompt service.

    We’re also glad the website and ordering process feel simple and straightforward. That’s exactly how it should be.

    Your loyalty means a lot — thank you again.

    Rated 5 out of 5 stars

    Very quick

    Very quick, efficient, cost effective

    March 9, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Jen,

    Thank you for the great feedback.

    We’re really pleased to hear you found the service quick, efficient and cost effective. That balance is exactly what we aim to deliver every time.

    We truly appreciate you taking the time to leave a review.

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    Rated 5 out of 5 stars

    Great service

    Great service, well communicated and controlled. Thank you.

    March 13, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Glenn,

    Thank you for your kind feedback.

    We’re really pleased to hear you found the service well communicated and smoothly handled from start to finish. Keeping everything clear and under control is exactly what we aim for.

    We truly appreciate you taking the time to leave a review.

    Rated 5 out of 5 stars

    Brilliant value

    The choice of frame was great and communication brilliant.

    March 12, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Leeanne,

    Thanks so much for your review.

    It’s fantastic to hear you found the frame selection strong and the communication clear and helpful. That balance is something we work hard to maintain.

    Your support means a lot — thank you again.

    Rated 5 out of 5 stars

    Never shop anywhere else for…

    Never shop anywhere else for spectacles. Always great value and service.

    March 5, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Steve,

    Thank you for such fantastic feedback.

    We’re truly delighted to hear we’re your go-to for spectacles. Consistently delivering strong value and reliable service is exactly what we aim for.

    Your loyalty means a great deal to us — thank you for your continued support.

    Rated 5 out of 5 stars
    Spex4Less logo

    Reply from Spex4Less

    Hi Mrs. Pearsall,

    Thank you for your lovely review.

    We’re really pleased to hear choosing your reading glasses was easy and that the range gave you plenty of choice. Making the selection process simple and straightforward is exactly what we aim for.

    It’s great to know they arrived within the week as well. We truly appreciate your recommendation — thank you for your support.

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    Rated 4 out of 5 stars

    Experience was good,staff helpful…

    Experience was good,staff helpful addressed my concerns timousely and courteously,kept me updated with any change to my order

    February 19, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Thank you for taking the time to leave a positive review.

    Thank you for your kind feedback. We're glad to hear you had a good experience and that our team was helpful, courteous, and kept you updated throughout your order.

    I can see you have rated us 4 out of 5 stars. We are always looking to improve our services and welcome feedback. If you would like to discuss this further, please email us at info@spex4less.com
    Thank you again for choosing to purchase your new glasses with Spex4less. We hope to hear from you again in the future.


    Kind Regards
    Sophie Lawlor

    Rated 5 out of 5 stars

    Fantastic service as always

    I have purchased my glasses from Specs4less for over 2 years now fantastic service so straightforward to order glasses on line and so much cheaper than high street prices
    5*****

    February 20, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Kev,

    Thanks so much for being a returning customer.

    It’s great to know you’ve consistently found the process easy and the pricing significantly better than the high street. That balance of convenience and value is what we work hard to maintain.

    We truly appreciate the five-star feedback and your ongoing support.

    Rated 5 out of 5 stars

    Excellent x.

    Excellent x.

    March 6, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Lisa,

    Thank you for the lovely feedback.

    We’re delighted to hear you had an excellent experience. That’s exactly what we aim for every time.

    We truly appreciate your support.

    Rated 5 out of 5 stars

    Great reglaze service

    Great reglaze service. The lenses are perfect!

    March 9, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi,

    Thank you for the great feedback.

    We’re really pleased to hear you’re happy with the reglaze and that the lenses are perfect. Getting the finish and clarity just right is exactly what we aim for.

    We truly appreciate you taking the time to leave a review.

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    Rated 5 out of 5 stars

    Easy ordering process

    Easy ordering process. Delivery time was good. Quality of specs is also good.
    I have just paid £495.00 for lenses in my own frame locally - i won't be doing it again!! I will be using Specs4less.

    March 10, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Tina,

    Thank you for your review.

    We’re really pleased to hear the ordering process was straightforward, delivery was prompt and that you’re happy with the quality of your glasses. That combination is exactly what we aim to provide.

    It’s also great to know you’ve seen the difference in value compared to local pricing. Offering professional lenses at a much more accessible cost is central to what we do.

    We truly appreciate your support and look forward to helping you again.

    Rated 5 out of 5 stars

    Great choice great prices

    Great choice great prices. Glasses came as promised after 3 days.
    Happy days

    March 6, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi Tom,

    Thanks so much for your feedback.

    It’s fantastic to hear you found the range strong and the prices competitive. Fast, reliable delivery is just as important, so we’re glad they reached you within three days.

    We truly appreciate you taking the time to leave a review.

    Rated 5 out of 5 stars

    Value for money keenly priced and super fast service

    I bought my first set of glasses on line with Spex4Less. The value for money was unbelievable. I did choose a sale item however I loved the frames. I sent a photocopy of my prescription and within 4 days I had my glasses. They were perfect!

    March 7, 2026
    Unprompted review
    Spex4Less logo

    Reply from Spex4Less

    Hi George,

    Thank you for such a great first review.

    We’re delighted your first online purchase with us was such a positive experience. Finding frames you love at a sale price is always a bonus, and we’re pleased the value stood out.

    Receiving your prescription and turning everything around within four days is exactly the level of service we aim for. Even better to hear they arrived perfect.

    We truly appreciate you choosing us for your first online order.

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