SPIER & MACKAY Reviews 

I would give a zero but that's not a choice. I have been trying to contact this company about placing an order for almost a week using their online customer service number. Nobody ever answers the phone. I wouldn't dare order from them. What would happen if I had a problem and couldn't get in touch with them?

I recently bought a Black Short Sleeve Polo - Shirt with Collar 8960-3C3P1-L and it was of the very poorest quality. While the Polo was said to be made of cotton but unfortunately it was actually made of polyester, smell petrol.

SPIER & MACKAY am absolutely disappointed.

I have purchased several suits, a custom shirt, dress shoes, and a winter coat from Spier and MacKay.

Many people seem to complain about the service, but I have not experienced any problems (although I have also not had reason to contact them with refunds or the like).

It is true that they often take about a weed to ship orders. It is also true that the filters on he website is still a bit wonky. The quality to price ratio, however, is so good, that I can easily overlook this.
The shirt prices are about the same as those you find in average malls, but the quality is much higher. The suits are a bit more expensive than what you normally see in malls, but those mall suits are trash, while S&M suits are quite respectable.

I didn't want to believe all the negative reviews on horrible customer service, but obviously they are all true.

Ordered a coat on saturday that was in stock, was informed the following Friday at 4pm via email that the item is out of stock. They asked if I would like a replacement or a refund. So i emailed back asking if it can be exchanged for a slightly more expensive coat (almost everything else is out of stock), and the auto return email says they will attempt to get back to me in 24-48 business hours (so sometime next week).

Pretty shocking communication / attention to detail. Willing to update review pending further communications.

Update: After a few embarrassingly slow email responses (they will not answer phone calls), I decided for a full refund. I was then told it could take 4 business days to "process my refund". It's 2024, refunds should never take a week, just as it should never take a week to be notified that an item I paid hundreds of dollars for is not in stock. Just a joke of a company

I have bought around 15-20 pieces , some online and some in the mississagua store, mostly happy with them.

pros:
Returns were straightforward
ive gotten some pieces on sale that
were just ridiculous value.
I built my office wardrobe from scratch with them, they have all the basics,
Also have gotten jeans, shorts and polo shirts for more a casual dad-look
In-store staff is great

Cons:
It takes a bit to understand their sizing, with some trial and error.
They don’t have stuff for all body types. My dad is really short and has broad shoulders, had to go custom. One pair of linen shorts teared apart fast, after wearing them a few
times. not sure if I can return them.

The suits selection is simply phenomenal! I think they have the best quality fabrics from famous mills around the world for affordable prices and I would admit that their shirts are not on the same level of quality as other makers in the same budget. However, they definitely beat that with the level of selection they have!

I think what really surprised me, is that me and a friend of mine went to Savile row about a week ago and were complemented by a bespoke tailor for a combination made by Spier & Mackay. I think the store name was Richard Anderson if I remember correctly. And later that day we were offered a job for looking so dapper!

I wrote this review mainly because I saw negative reviews for this company that I have grown to love quite a lot, do bear in mind I never visited their store, I mainly order online as I live in the UK. For if I ever wanted anything close to that level of quality I would need to pay a lot more for probably less.

So best of luck to Spier and Mackay and thank you guys so much!

I came in to their shop on March 20th to have my measurements taken for two custom shirts and it’s been over four weeks with ZERO update.

There hasn’t been any confirmation that my order is being worked nor any type of ETA.

Emailed a “Deanna” twice with ZERO response. Called their so called “customer service” number multiple times and NO ONE picks it up and go straight to a voicemail that advises to email the same address that this Deanna should be replying to.

Finally managed to get a hold of someone who told me they’d email someone on my behalf and that’s been over a week.

I’ve always been apprehensive at going to this place but I gave them the benefit of the doubt that they’d look after their clients especially first-time buyers and yet I’m greeted with an extremely lousy service.

EXTREMELY DISAPPOINTING. I should’ve gone else where.

RUN RUN AWAY FROM THESE JOKES

I don’t understand how a business can stay open with the crappy customer service these people give. I placed an order 8 days ago and to this day, I have not received an order confirmation, tracking … anything to even acknowledge my order EXCEPT that they definitely took the money from my account without any issues or any hesitation. I have emailed a total of 5 times I the span of two days and have received zero communication. These people and this company are disgusting and should be shut down.

HAHAHA AT YOUR RESPONSE. how about you communicate with people who give you money? You have time to answer this but not the multiple emails and calls? Seems very fitting.

Still stands - you suck at this. Do better.

Ordered a Harrington Jacket from them and it took them a week to ship it out. When I decided I want to return it for it’s terrible quality, I emailed them and haven’t heard anything back, leaving me stuck with this jacket with no way to return it.

I emailed Spier & Mackay(returns) on the 28/12/2022 requesting an exchange. They responded on 30/12/2022 questioning me which sizes that I wanted to exchange to. On 04/01/2023 I answered them and since that day I have had no answer from them. I emailed them again on 11/01/2023 reaffirming my request and complaining about the delay, unfortunately, I continued without a single response. Because I didn't obtain an answer I did some search on google and found a description of a client that had a similar issue and then contacted Spier Mackay through Instagram and they promptly solved his problem. So I did the same, contacted Spier Instagram and informed them about my problem on 20/01/2023 they wrote "I’ll bump the returns department asap" and still haven't heard from them. Sadly I have no choice but to file a complaint with the Ministry of Public and Business Service Delivery. I didn't expect such poor customer service from a company with the quality products as Spier.

Ordered an OTR suit late November, that took more than two weeks to be shipped. Suit was fine quality wise but sizing was not what I was looking for so I decided to return it and I did. It's been almost a month since they received my package but nobody is answering my email and I've yet to receive my refund.

just say no to companies that charge your credit card and take over a week to ship. first I emailed to get an update and was ignored, but the they did cancel after I sent that second email.

I have ordered full canvas suit, but actually its not.
Its half canvas, even they use bad liner.
Quality looks cheap and they present themselves as high quality men clothes brand!
Cant compare to suit supply or pini parma at all

Initially I set up two restock reminders for two items I wanted.

Got the "back in stock" email notifications, headed over to the site, put both items in the cart and proceeded to check out.

Problems began when I tried using my Mastercard at checkout. It failed to process with a generic, vague error. Email support team was responsive (next business day) but blamed the billing address's correctness for the failure with no evidence. Using the billing address that works for multiple other retailers with this card did not fix the issue after repeated further attempts.

The order did go through with my Visa however. Communication about processing delays was clear and once the order processing was completed shipping was reasonably swift.

The quality of both items (Corduroy and chino pants, one of each) is quite good, the fit is fantastic, though theyre both extremely long for my build even when taking into account the regular length at other retailers; Their regular-fit pants length is so far past my ankles that I'll need to pay to both shorten the length and narrow the leg opening.

Seems like an overworked, understaffed, undersupported service and fulfillment operation but the clothes are of good quality. I'd be more confident recommending Spier and Mackay if they paid more attention to the usability and functionality of their site as well as staffing appropriately to meet the needs of customers. Overworked staff is a poor excuse for processing delays and reflects badly on management/leadership.

Bad quality, horrible fit and atrocious customer service. Don't believe the paid reviews out there. This is an average company peddling cheap clothes as expensive. Massive quality control issues and a customer service that is on holiday permanently. Reaching out on social media gets no response. Stay away

Average quality, customer service is lacking, delivery time slower than most, and poor fit. They did a remake, but were not quick in responding to emails. I eventually got the remake but it doesn't fit. With all that said, there are better places to give a try.

I've ordered 2 suits and several shirts from Spier & Mackay. They are all top notch. The suits fit beautifully and look really sharp. I've bought their red-label and black-label shirts. They also look fantastic. In particular, the linen shirts get lots of compliments.

One thing though - the website sucks. The filtering doesn't work and you need to look in every item for your size.

Also, they didn't immediately acknowledge the sale. However everything arrived just as I ordered it. And the quality is super.

Placed order on 5/20 for a suit that was in stock, they charged my credit card right away. Here we are almost two weeks later and they still have not shipped product.Sent numerous emails and they take forever to respond to you without providing any reason for the delay. Will definitely not order again and advise everyone to stay away.