Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
Company replied
Company details
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SpinGenie
Hi Anne,
Thank you for your kind feedback.
We’re pleased to hear that you found the sign-up process quick and easy. Providing a smooth and straightforward experience is very important to us.
We truly appreciate your support and wish you the best of luck moving forward!
The Spin Genie Team
Reply from SpinGenie
Hi Petras,
Thank you for sharing your feedback with us.
We are sorry to hear that your recent experience did not meet your expectations. Please note that all of our games operate using a certified Random Number Generator (RNG), which ensures that every spin and outcome is completely random and independent. Because of this, results can vary from session to session, and winning outcomes are based on chance and luck.
We appreciate you taking the time to share your experience, and your feedback is important to us.
The Spin Genie Team
Reply from SpinGenie
Hi Karen,
Thank you very much for your kind feedback.
We are delighted to hear that you are enjoying the free spins promotions. Your positive comments are greatly appreciated and encourage us to continue providing enjoyable offers and experiences for our customers.
Thank you again for taking the time to share your thoughts.
The Spin Genie Team
Reply from SpinGenie
Hey Paul,
Thank you very much for your kind feedback and for taking the time to share your experience.
We are delighted to hear that you found the process easy and enjoyable. Your 5-star rating is truly appreciated, and it means a lot to us to know that you had a positive experience.
We will continue working to ensure that our customers enjoy a smooth and pleasant experience, and we hope to keep meeting your expectations in the future.
The Spin Genie Team
RTP is non existent
RTP is non existent. Hacksaw offers the bet increase to increase the chance for a bonus. Chaos crew 3 should be 5x the chance for 5x the price but didn’t get me in for 3 times the cost of the bonus. Then they hit you with the “
All games operate using certified Random Number Generator (RNG) systems, meaning every outcome is completely random and based on luck. While this ensures fairness for all customers, we appreciate that results can vary and may not always feel rewarding in the short term.” But don’t have a provably fair system to show for it. I don’t recommend it.
March 9, 2026
Unprompted review
Reply from SpinGenie
Hi there,
Thank you for taking the time to share your feedback.
We understand your concerns regarding RTP and the gameplay experience you described. Please note that all games on the platform are provided directly by licensed and regulated game providers. These games operate using certified Random Number Generator (RNG) systems, which ensure that every spin and outcome is completely random and based on luck.
As a licensed operator, we are required to comply with strict regulatory standards, and we are not able to alter or tamper with the games or their mechanics in any way. The RTP values and features—such as increased chances for bonuses in certain games—are designed and controlled entirely by the game providers themselves.
While RTP represents the theoretical return to players over a very large number of spins, individual sessions can vary significantly due to the random nature of gameplay. We understand that this can sometimes be frustrating when results do not meet expectations in the short term.
We appreciate you sharing your experience and feedback with us.
The Spin Genie Team
Love the site
March 1, 2026
Reply from SpinGenie
Hey Lynda,
Thank you for your kind feedback.
We are very pleased to hear that you are enjoying the site. Your support and positive comments are greatly appreciated, and we hope you continue to have a great experience.
The Spin Genie Team
Good site plenty games fast payouts…
Good site plenty games fast payouts also a very easy site to use I’d recommend spingenie to anyone
February 27, 2026
Reply from SpinGenie
Hi Kelvin,
Thank you for your positive feedback.
We are delighted to hear that you are enjoying the site, the game selection, and the fast payouts. It’s wonderful to know that you find the platform easy to use and that you would recommend it to others. Your support is greatly appreciated.
The Spin Genie Team
when I first signed up for spin…
when I first signed up for spin genie..i wont lie i liked the site.. I love the games there's always a good selection however my first cash out it took a bit ,but that's understandable being I'm new to the site and they had to approve my bank me and blalh blah blah the whole nine yards . moving I want a few times after that in the withdrawals were no problem they were in my account in and that withdrawals were no problem they were in my account in seconds and then I had just won yesterday a decent amount of money and it's been a runaround saying my bank has a hold on it however I called my bank there is no hold on it this is it on their end and they had told me multiple times today that they're going to get someone to talk to me and I've yet to hear from someone so if I get my money from themg. i probably be looking for another casino because this is ridiculous I shouldn't have to wait this long for my money that I won however another thing about the site is theres no person just a bot to talk that doesnt really resolve your issue
March 6, 2026
Unprompted review
Reply from SpinGenie
Hi there,
Thank you for sharing your feedback with us.
We are sorry to hear about the experience you described regarding your recent withdrawal and understand how frustrating this situation may feel. Unfortunately, we are unable to locate or review your account based on the information provided in your message.
To allow us to investigate this matter properly, we kindly ask that you provide your account username or the email address registered on your account. Alternatively, you may contact us directly through live chat or email (contact@spingenie.com), so our team can securely access your account and review the withdrawal in detail.
Once we have your account details, we will be happy to look into the matter and provide you with an update.
The Spin Genie Team
Bought a Wowcher for £5.50
Bought a Wowcher for £5.50 saying I could get 150 spins at a massive discounted price. Fact is Spin Genie has a 10x wagering requirement so it wasn't a discount at all.
If I had paid £15 @ 10p per spin there would have been NO wagering requirement.
So imagine the joy of turning the I initial £5 into over £40 only to not be able to cash out and have to keep going, only to lose it all.
Not happy.
March 4, 2026
Unprompted review
Reply from SpinGenie
Hi there,
Thank you for taking the time to share your feedback regarding the Wowcher promotion. We are sorry to hear that the experience did not meet your expectations.
As we are unable to review account-specific details through this channel, we kindly ask that you provide your username or registered email address so we can locate your account and review the promotion and wagering requirements applied. This will allow us to check the details and provide you with accurate information regarding the offer.
Alternatively, you may contact our support team directly through live chat or email (contact@spingenie.com), where a member of our team will be happy to assist you further and review the matter with you in detail.
We appreciate you bringing this to our attention and look forward to helping you clarify the situation.
The Spin Genie Team
Free spins keep crashing.
March 3, 2026
Unprompted review
Reply from SpinGenie
Hi Annette,
Thank you for your review.
We are sorry to hear that your free spins have been crashing. To ensure smooth gameplay, please make sure you have a stable Wi-Fi connection and that the app is fully downloaded on your device. Our games are resource-demanding, so using mobile data can sometimes cause interruptions or crashes.
Following these steps should help prevent further issues and allow your spins to run smoothly.
The Spin Genie Team
Reply from SpinGenie
Hi Aaron,
Thank you very much for your positive feedback.
We are delighted to hear that you find everything easy and quick to use, and that you are enjoying the mega deals available. It is always our goal to provide a smooth experience alongside exciting offers for our customers.
We truly appreciate you taking the time to share your thoughts and look forward to continuing to provide you with a great experience.
The Spin Genie Team
Rubbish site
Rubbish site, should be called the site that gives no wins or bonuses,you don't have 2 mouths of bad luck.rigged they say it's random, that's bullshit.stay away from skill on net sites.
March 1, 2026
Unprompted review
Reply from SpinGenie
Hi Daniel,
Thank you for sharing your feedback.
We understand that losing over a period of play can be very frustrating. Please be assured that all games on our platform operate using certified Random Number Generator (RNG) technology, which ensures that every spin and outcome is completely random and based purely on chance and luck. There is no manipulation or rigging involved in the results.
Game outcomes can vary greatly in the short term, and variance is a natural part of random gameplay. While we cannot guarantee wins, the system is fair and compliant with our regulatory requirements.
We appreciate your comments and hope this helps clarify how the games operate.
The Spin Genie Team
Dont play its worthless
Deposits were unreliable i tried to deposit it told me ill be notified when it goes in but it never did. The 120 free spins was worthless 20p in 120 spins thanks for nothing and the games dont pay out or hit bonuses in 300 odd spins i hit 1 bonus got paid £5
February 26, 2026
Reply from SpinGenie
Hi Louis,
Thank you for your review.
We are sorry to hear that you feel disappointed with your recent experience.
Regarding your deposit, please note that an automated confirmation email is sent once a deposit is successfully processed. If the funds did not reach your account and you did not receive a confirmation, this may indicate that the transaction was not completed. We would kindly recommend checking with your payment provider, and if needed, you may contact us with further details so we can review this for you.
With regard to the 120 free spins and your gameplay results, we understand how frustrating it can be when the outcome does not meet expectations. Please be assured that all of our games operate using a certified Random Number Generator (RNG). This ensures that every spin is completely random and independent. Wins, bonuses, and payouts are based purely on luck, and neither the system nor the operator influences the results.
We appreciate you taking the time to share your feedback, and we are sorry that your experience did not meet your expectations on this occasion.
The Spin Genie Team
Love the games on the site .
February 25, 2026
Reply from SpinGenie
Hi Jacqueline,
We're happy to hear that you love the games on our site! Thank you for sharing your positive experience with us; we appreciate it.
The Spin Genie Team
Nothing just i dont trust game feel…
Nothing just i dont trust game feel just put money for no reason.Lost money most of poeple.And i have kids best for me to give them what they need.
February 25, 2026
Reply from SpinGenie
Hi Emanuel,
Thank you for sharing how you feel. We completely understand your concerns. Gambling should always be approached as a form of entertainment, and only with disposable income that you are fully comfortable spending.
You are absolutely right — personal responsibilities, bills, and especially your children should always come first. We strongly encourage all customers to prioritise what truly matters and only play if it does not impact their financial wellbeing.
Please also be assured that all games operate using certified Random Number Generator (RNG) technology. This means every outcome is completely random and based purely on luck. Wins and losses are never controlled or influenced.
If at any time you feel that playing is not right for you, taking a break or setting limits can be a very positive step. Your wellbeing is always the priority. Here is a link of our responsible page: https://spingenie.com/responsible-gaming
The Spin Genie Team
DO NOT PLAY SPINGENIE.
This website stole from me, i set up an account, played and won $650. The website then asked for extra verification of my documents for my bank which i gave them. They then said that i had breached terms and conditions and closed my account and are refusing to pay my winnings. DO NOT PLAY HERE. I have played at probably every online ontario casino and never has an issue like this!
January 28, 2026
Unprompted review
Reply from SpinGenie
Hi Kat,
Thank you for your review. We understand that this situation is frustrating and want to assist you.
As we do not have your account details here, we are unable to review the issue directly. Please provide your username or email address, or contact our Customer Support team via live chat or email (contact@spingenie.com). Once we have your account information, we can investigate your case and provide a clear explanation.
We appreciate your cooperation and look forward to helping resolve this matter.
The Spin Genie Team
Lovely easy site to use
August 30, 2025
Reply from SpinGenie
Hi Carl,
Thank you very much for your kind feedback. We’re delighted to hear that you find the site lovely and easy to use.
We truly appreciate you taking the time to share your experience with us.
The Spin Genie Team
Reply from SpinGenie
Hi Louise,
Thank you very much for your kind words. We’re delighted to hear that you’ve had an excellent experience with our service.
Your feedback truly means a lot to us and is greatly appreciated.
The Spin Genie Team
Very disapointed…
I play spingenie for a long time now its very disapointing i cant even log in on that 5 wonder game.they controlled so much the game is it people not allowex to say on chat are they afraid people will read thing if there notjong to hide why you have block comoletely I will never play after this happend.. regular costumer is no value with them..
February 20, 2026
Unprompted review
Reply from SpinGenie
Hi Charles,
Thank you for sharing your concerns with us. We are sorry to hear that you feel disappointed with your recent experience.
Please note that all of our games, including the one you mentioned, operate using a certified Random Number Generator (RNG). This ensures that outcomes are completely random and not controlled or influenced in any way. Results are based purely on chance, and neither individual sessions nor customer activity can affect the game mechanics.
We understand how frustrating login or gameplay issues can be, and we value long-term customers. If you are experiencing specific access issues, please let us know so we can review this further for you. You can always contact us via live chat or email (contact@spingenie.com).
The Spin Genie Team
I enjoy the selection of games and the…
I enjoy the selection of games and the daily picks. Good all around. Thanks.
February 20, 2026
Reply from SpinGenie
Hi Vicki,
We're happy you enjoy the game selection and daily picks. It's great to hear you're having a good experience overall. Thanks for your positive feedback!
The Spin Genie Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.