Not enough offers despite good game selection. What's happened to match deposit bonus? You used to offer it ! Also you block players if you need any information. Why don't you pre-warn players when yo... See more
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Review summary
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Fair experience. The platform does what it should, but some areas feel a bit unpolished. Support was helpful, but response time could be faster.
Company replied
Spin genie has fantastic games but offers and promotions are practically non existing but for quickness as in withdrawals super fast to be honest never contacted the support team I'm. Not sure if the... See more
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Company details
Written by the company
Spin Genie is the ultimate destination for all your favourite slot and instant win games. With more than 4,000 slot and instant win games, including leading game series such as Slingo, Monopoly and Rainbow Riches and hugely popular titles like Book of Dead, Starburst and Fishin’ Frenzy, you’ll be spoilt for choice! Here at Spin Genie, we’re all about creating a great user experience. That’s why we’ve made sure the site is easy to navigate and you can quickly find information about any of our huge selection of casino games. Spin Genie is optimized for any device – mobile, desktop or tablet – so you can play wherever and whenever you feel like it. The site was built as a progressive web app, which means it gives you the best mobile experience. Pages load quickly, and you can easily add it to your home screen or even enjoy it in offline mode. The Spin Genie site, like its name, is full of magic. Our goal is to create a magical, entertaining and fun atmosphere for all our players. Of course, while we want you to have fun we also encourage you to always play responsibly. Keep it fun, and keep it safe!
Contact info
United Kingdom
- contact@spingenie.com
- www.spingenie.com
3.3
Average
2K reviews
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Great site love uit
September 26, 2025
Reply from SpinGenie
Hey Jake,
Thank you very much for your kind feedback. We are delighted to hear that you enjoy the site, and we truly appreciate you taking the time to share your experience with us.
Your support means a great deal to us, and we hope you continue to enjoy your time on the platform.
The Spin Genie Team
Reply from SpinGenie
Hey Roger,
We're so glad you're having fun with our game! Thank you for letting us know about your positive experience.
The Spin Genie Team
Signed up
Signed up, took a deposit then banned me straight away, something to do with responsible gambling, stupid chat bot that don’t answer anything. Shame they didn’t ban before they took deposit but I suppose that’s how these scammers work! Stay clear
January 20, 2026
Reply from SpinGenie
Hey Dean,
Thank you for taking the time to share your concerns. We are sorry to hear that this situation has caused frustration and has left you with a negative impression.
We would like to clarify that your account was not banned. A temporary 24-hour “Chill Out” period was applied to your account in line with responsible gambling requirements. This is a short, mandatory break that we are legally required to implement when certain account activity indicators are identified, with the intention of encouraging safe and responsible play.
This measure is designed to protect customers and does not indicate any wrongdoing on your part. Once the 24-hour Chill Out period has ended, account access is restored automatically. Full details about this process are outlined on our Responsible Gambling page, which we strongly encourage reviewing for further clarity.
Regarding the chat service, the automated assistant is intended to help with common queries. If it does not resolve an issue, there is always an option to proceed and be connected to a member of our support team for further assistance.
We understand how this may have felt unexpected, particularly after making a deposit, and we regret the frustration this caused. Please be assured that these actions are taken strictly to remain compliant with regulations and to support customer well-being.
The Spin Genie Team
Very neet and enjoyable love it
January 18, 2026
Reply from SpinGenie
Hi Jetmir,
Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you find the experience very neat and enjoyable, and it is great to know that you are loving it.
We appreciate your positive comments and are pleased that luck and gameplay have aligned well for you. Your feedback is truly valued and motivates us to continue providing an enjoyable experience.
Thank you again for your support and for sharing your thoughts.
The Spin Genie Team
Super great
January 12, 2026
Reply from SpinGenie
Hey Agnieszka,
Thank you very much for your positive feedback.
We are thrilled to hear that you had a great experience and sincerely appreciate you taking the time to share your thoughts with us.
The Spin Genie Team
Reply from SpinGenie
Hey Tracy,
Thank you very much for your wonderful feedback.
We are delighted to hear that you had an amazing experience and truly appreciate you taking the time to share your positive thoughts with us.
The Spin Genie Team
Very Good Service
January 15, 2026
Reply from SpinGenie
Hey Reece,
Thank you very much for your kind feedback.
We are pleased to hear that you are happy with the service provided and truly appreciate you taking the time to share your experience with us.
The Spin Genie Team
SpinGenie is a fun and reliable…
SpinGenie is a fun and reliable platform with exciting games and smooth payouts. The site is easy to navigate, and customer support is always friendly and helpful!
January 13, 2026
Unprompted review
Reply from SpinGenie
Hi Ella,
We're happy to hear that you find our platform fun and reliable! It's great to know you enjoy the exciting games, smooth payouts, and easy navigation. We appreciate your kind words about our friendly and helpful customer support. Thanks for your positive feedback!
The Spin Genie Team
SpinGenie is a fun and trustworthy…
SpinGenie is a fun and trustworthy platform with exciting games and smooth payouts. The site is easy to use, and customer support is always friendly and helpful!
January 13, 2026
Unprompted review
Reply from SpinGenie
Hi Grace,
We're happy you find SpinGenie fun and trustworthy! It's great to hear you're enjoying the exciting games and smooth payouts. We're also glad the site is easy to use and that our customer support is helpful. Thanks for your positive feedback!
The Spin Genie Team
SpinGenie is a fun and reliable…
SpinGenie is a fun and reliable platform with exciting games and smooth performance. The site is easy to use, and customer support is always friendly!
January 14, 2026
Unprompted review
Reply from SpinGenie
Hey Zoeywq,
Thank you very much for your kind words. We are delighted to hear that you find the platform fun, reliable, and easy to use, and that you have had a positive experience with our games and customer support.
Your feedback is truly appreciated and encourages us to continue providing a smooth and enjoyable experience for our customers.
The Spin Genie Team
It’s a reasonable gambling site…
It’s a reasonable gambling site with some good promotions
January 16, 2026
Reply from SpinGenie
Hi Barnabus,
Thank you for your positive feedback. We are pleased to hear that you find the site reasonable and that you are enjoying our promotions.
Your comments are appreciated and help motivate us to continue improving our services and offers for our customers.
The Spin Genie Team
Free spins aren't actually free you…
Free spins aren't actually free you don't get to keep the money wagering is ridiculous worse gambling site that i have been on.
January 8, 2026
Reply from SpinGenie
Hi Natasha,
Thank you for sharing your feedback with us. We are sorry to hear that you feel dissatisfied with our free spins and wagering requirements.
We would like to clarify that free spins are subject to wagering terms, which are always outlined in the promotion’s terms and conditions. Any winnings from free spins must be wagered before they can be withdrawn, in line with standard industry practice.
That said, we would also like to highlight that we have recently lowered our wagering requirements significantly, just a few days ago, to make our promotions more customer-friendly and accessible. We continuously review and adjust our offers based on customer feedback, and your comments are taken into consideration as part of this process.
We appreciate you taking the time to share your experience, and we encourage all customers to review the promotional terms before participating to ensure full clarity.
The Spin Genie Team
Reply from SpinGenie
Hi Marcel,
We appreciate you sharing your positive experience with us. We're glad you found it pleasurable, and we thank you for your feedback.
The Spin Genie Team
Brilliant bonuses
Brilliant bonuses, super fast payment processing all round fantastic experience
January 13, 2026
Reply from SpinGenie
Hey Max,
We're happy to hear that you had a fantastic experience with our bonuses and fast payment processing. Thank you for sharing your positive feedback with us!
The Spin Genie Team
Didnt win anything
January 11, 2026
Reply from SpinGenie
Hey Melanie,
Thank you for your review.
We understand that it can be disappointing when a session does not result in any winnings. Please be assured that all games operate using certified Random Number Generator (RNG) technology, which ensures that outcomes are completely fair, random, and based purely on chance. As with all forms of gaming, results depend on luck, and winnings cannot be guaranteed.
We appreciate you taking the time to share your experience with us and thank you for your understanding.
The Spin Genie Team
Reply from SpinGenie
Hey Mat,
We're happy to hear that you find our app good! Thank you for your positive feedback; we appreciate it a lot.
The Spin Genie Team
Reply from SpinGenie
Hey Allan,
We're happy to hear that our product is easy to use and that you find it good. Thanks for your feedback.
The Spin Genie Team
The game payouts are really low…
The game payouts are really low compared to other sites. Not sure I would play on this casino again. Disappointing
January 10, 2026
Reply from SpinGenie
Hey Jessica,
Thank you for taking the time to share your experience with us.
We understand how disappointing it can feel when game outcomes do not meet expectations. Please be assured that all games on our platform operate using certified Random Number Generator (RNG) technology. This ensures that every spin and result is fair, random, and independent, and that outcomes are not influenced by the platform.
Game payouts are determined by chance and luck, and results can vary from one session to another. While we understand that this may affect your overall enjoyment, winnings can never be guaranteed.
We appreciate your honest feedback and thank you for sharing your thoughts with us.
The Spin Genie Team
Logged on to join a slot tournament and…
Logged on to join a slot tournament and found myself genuinely drawn into the competition. Watching my rank shift with every spin was oddly thrilling even though I didn’t snag first place. The layout made it easy to track my progress, and the leaderboard updated in real time, keeping me hooked through several sessions. It felt like a genuine challenge against others without leaving my chair.
December 31, 2025
Unprompted review
Reply from SpinGenie
Hi Prisen,
Thank you very much for sharing your experience.
We’re delighted to hear that you enjoyed taking part in the slot tournament and found the competition engaging. It’s great to know that the real-time leaderboard and clear layout helped keep you involved and made tracking your progress both easy and exciting. Even without finishing in first place, we’re pleased the experience felt like a genuine and enjoyable challenge.
Your feedback is truly appreciated, and we’re glad the tournament kept you entertained across multiple sessions.
The Spin Genie Team
Brilliant site
January 9, 2026
Reply from SpinGenie
Hi Bobby,
Thank you very much for your kind words.
We’re delighted to hear that you’re enjoying your experience and truly appreciate you taking the time to share your feedback. Your support means a lot to us.
The Spin Genie Team
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