James in sales has been excellent throughout the whole process of purchasing our new caravan. His knowledge and expertise was extremely helpful with our decision on which caravan to go with. He was... See more
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Review summary
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Based on these reviews
Good level of stock available to view and compare, staff were excellent, dealt with Ray who took all our enquiry questions and eventually the sale, very knowledgeable and informative. Whole experience... See more
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Andrew was our sales person and Ian delivered the caravan and sited it for us. We had one hiccup re the past service history which is still being followed up but the buying process was smooth from get... See more
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Very impressed with the service we received from Mark & Neil at the Knutsford branch. Neil was very informative when handing over the motorhome. Always a pleasure to visit as all staff are nice & of c... See more
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Company details
Written by the company
Spinney Motorhomes and Caravans are the largest family run dealership in the UK. Established in 1975 Spinney have since offered the very best in motorhomes, caravans, campervans, servicing and accessories across five branches. With the very best brands in motorhomes (Elddis, Auto-Trail, Swift, Roller Team, Rapido, Bailey, Coachman, Adria and the latest manufacturer ACE motorhomes) and the biggest caravan manufacturers (Bailey, Coachman & Swift). All used motorhomes and caravans come with a comprehensive used service, warranty and handover. Giving you peace of mind so that you can enjoy your motorhome, touring caravan or campervan for years to come! Cheshire | Flintshire | Staffordshire | Warwickshire | Northants
Experience Your dream with Spinney
Written by the company
- With 5 branches across the UK, Spinney are the largest family run motorhome and caravan dealer in the UK.
Contact info
Spinney, Knutsford Road, Cranage, Holmes Chapel, Cheshire, CW48HJ, United Kingdom
- 01477535808
- marketing@spinney.co.uk
- www.spinney.co.uk
4.7
Excellent
2K reviews
Replied to 92% of negative reviews
Typically replies within 1 month
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William and Barry were brilliant…
William and Barry were brilliant throughout our purchase, communication was excellent, wouldn’t hesitate using Spinney Staffordshire again in the future
January 24, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your wonderful feedback. We’re thrilled to hear that William and Barry provided brilliant support and kept the communication clear throughout your purchase. Your recommendation means a lot to us, and we look forward to welcoming you back to Spinney Staffordshire in the future!
Your staff were helpful and polite we…
Your staff were helpful and polite we had a problem and they soon sorted it out special thanks to Dave handover man
January 26, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind feedback. We’re pleased to hear that our team were helpful and polite, and that any issues were sorted out quickly. A special thank you to Dave for the handover, he’ll be delighted to hear your comments.
We really appreciate you taking the time to share your experience and hope you enjoy many happy trips ahead.
Reply from Spinney Motorhomes & Caravans
Thank you for your feedback. We’re really pleased to hear you had a positive experience with both our sales team and clerical support. Your kind words are very much appreciated.
Ray was very helpful couldn’t do enough…
Ray was very helpful couldn’t do enough for us through the whole process of buying our caravan. Would highly recommend Spinney if you’re thinking of buying a caravan.
January 26, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We’re delighted to hear that Ray was so helpful and supported you throughout the entire buying process. He’ll really appreciate your kind words.
Thank you as well for the recommendation, it means a great deal to all of us at Spinney. We hope you enjoy many happy adventures in your caravan, and we’re always here if you need us.
From the first phone call to reserve a…
From the first phone call to reserve a caravan we had been looking for then to save the caravan until we were ready to collect was really good. Then on collection and the 2 hour hand over with Gary Knight the whole experience was excellent. Looking forward to the after sales service if required as they seem so reliable.
January 20, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to share your experience with us. We’re really pleased to hear that everything from the first phone call and reserving the caravan, right through to collection went so smoothly for you. Gary will be delighted to know that the handover made such a positive impression.
We truly appreciate your confidence in our team and are glad you feel reassured about our aftersales support. If you ever need us, we’ll be more than happy to help. Enjoy your new caravan, and thank you for choosing Spinney.
I have been dealing with spinneys for…
I have been dealing with spinneys for many years now had motor homes and caravans and I just picked up a new van I can honestly say rob who I deal with in sales is one of the easiest to deal with if anyone is interested in a new van I wouldn’t hesitate to use spinneys even down to the servicing guys Alan in servicing going extra mile for yoy nothing is to much
I wouldn’t hesitate not been slightest
January 22, 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your kind words and continued loyalty over the years. We’re delighted to hear about your positive experience with your new van and that Rob made the sales process so easy for you. It’s also great to know Alan and the servicing team went the extra mile — that level of care is exactly what we strive for.
Your recommendation truly means a lot to all of us at Spinneys, and we really appreciate you taking the time to share your experience. We look forward to supporting you for many years to come.
From initial call to choosing the right…
From initial call to choosing the right motorhome was effortless and the handover was brilliant to
January 25, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind feedback. We’re delighted to hear that from your first call through to selecting the right motorhome, the process was smooth and effortless, and that you found the handover to be excellent. We really appreciate you taking the time to share your experience and wish you many enjoyable trips ahead.
Very helpful and explained everything…
Very helpful and explained everything perfectly and the staff were amazing
January 24, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your wonderful comments. We’re delighted to hear that everything was clearly explained and that our team made such a positive impression. Your feedback is greatly appreciated and will be shared with the staff.
Overall Good but not 5*
On arrival we were supposed to be meeting Richard sales manager who we had been dealing with, on arrival we were told he was day off, he had arranged for a number of things to be sorted out. Hannah took over and told us everything would be sorted. Neal did an excellent handover and found a couple of faults the main on being the Avtex Tv would not tune in. The Service department were brilliant and ended up fitting an older TV as a temporary measure whilst they made a warranty claim for a new one. All other issues were sorted. On doing the paperwork with Mark the vehicle had not
been registered with Sergeants for the tracker, Everything else was fine. Overall a good impression. We were left a long while whilst things were sorted out.
January 23, 2026
Reply from Spinney Motorhomes & Caravans
Here’s a warm, professional response you could use (polite, appreciative, and addressing the wait without being defensive):
Thank you very much for taking the time to share your detailed feedback. We’re really pleased to hear that, overall, you had a good impression of your experience with us.
While we’re sorry that Richard was unavailable on the day, we’re glad Hannah was able to step in and ensure everything was taken care of for you. It’s great to hear that Neal provided an excellent handover and that our Service team were able to quickly resolve the issues identified, including arranging a temporary solution for the Avtex TV while the warranty claim is processed. We’ll also pass on your comments to Mark regarding the paperwork and tracker registration.
We do apologise for the length of time you were left waiting while everything was being sorted, and we appreciate your patience during that process. Your feedback is valuable and helps us continue to improve our customer experience.
Thank you again for choosing us, and we wish you many enjoyable journeys with your vehicle.
Wouldn’t buy any where else
All the guys at Spinney in Staffordshire are great happy friendly service and willing to help out when necessary they don’t just sell a caravan to you and then say goodbye they look after you afterwards thanks for the great handover Barry and Tony
January 22, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your kind words. We’re delighted to hear that Barry, Tony, and the whole Spinney Staffordshire team provided friendly, helpful service throughout, and that the handover met your expectations. We pride ourselves on looking after our customers even after the sale, so it’s wonderful to know you felt well supported.
No Pressure, No Hassle – Just Excellent Service
Five stars from us – starting right at the beginning.
We dealt with Alan in sales, who took a completely no-pressure approach. He simply laid out the facts about the caravans within our budget, clearly explained the differences and features, and talked us through the payment options available. There was never any push to buy.
We went away for a few hours with some questions, emailed them over, and received quick, clear responses every time. That relaxed, honest approach gave us enough confidence that we didn’t even bother travelling an extra hour north to view other caravans we had shortlisted.
When it came time to purchase, the process was straightforward, well explained, and genuinely easy. Collection day couldn’t have gone better. We were handed over to another Alan, an ex-JLR engineer, who was incredibly thorough. He took us through every function of the caravan step by step – from lighting and systems to the microwave – covering practical use, theory, helpful tips, tricks, and winter storage.
The handover was hands-on and detailed, and you honestly couldn’t ask for better. My wife and I left feeling confident, informed, and slightly disappointed we hadn’t booked a site that same day to take the caravan straight out.
Needless to say, Spinney Warwickshire have earned five stars from us. We couldn’t be happier with the service and genuinely look forward to dealing with them again in the future.
January 24, 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear about your experience with Alan in sales and his relaxed, no-pressure approach, and that the information and follow-up gave you the confidence to move forward with us.
It’s also fantastic to hear how thorough and informative the handover with Alan was on collection day. We’re pleased you left feeling confident and ready to enjoy your new caravan — even if it did make you wish you’d booked a site straight away!
We truly appreciate your five-star recommendation and kind words, and we look forward to welcoming you back in the future. Enjoy every moment with your new caravan.
Great new caravan purchase experience - Warwickshire branch …
Great new caravan purchase experience from Adrian and his team at Spinney Warwickshire.
The service has been first class from purchase through to collection. Our handover on collection day from Allan was thorough, detailed and full of useful information.
Thoroughly recommend Spinney Warwickshire branch. Thank you to all the staff we have dealt with for a wonderful experience.
January 16, 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for your excellent feedback and recommendation. We’re pleased to hear that Adrian and the Spinney Warwickshire team provided first-class service from purchase through to collection, and that Allan’s handover was detailed and informative. We appreciate your kind words and hope you enjoy your new caravan.
Team members Becky
Team members Becky, Andy and Martin, were very professional and friendly with the sale and hand over of our new caravan.
Kept us upto date with everything.
January 21, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your lovely feedback. We’re delighted to hear that Becky, Andy and Martin were professional and friendly throughout the sale and handover, and that they kept you fully up to date.
Excellent cate and service from start…
Excellent cate and service from start to finish.
January 20, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for your excellent feedback. We’re pleased to hear you were satisfied with the level of care and service provided throughout.
Grteat handover although I had to chase…
Grteat handover although I had to chase up a couple of outstanding jobs.
January 19, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for the positive feedback on the handover. We apologise that you had to chase the remaining jobs and will work to ensure everything is completed promptly in future.
The sales team were excellent
The sales team were excellent. They did what they said they would do, delivered on time in a polite, professional and honest manner.
January 3, 2026
Reply from Spinney Motorhomes & Caravans
Thank you very much for your kind feedback. We’re delighted to hear that the sales team met your expectations and delivered as promised. Your comments about their professionalism and honesty are greatly appreciated and will be shared with the team.
We booked in our caravan for service on…
We booked in our caravan for service on 9 January collection 16 January at Rushden, Northamptonshire. Sue was extremely helpful and obliging and sorted everything out we requested keeping us informed throughout the week! Excellent service and we will be back next year, Five star service, thank you
January 16, 2026
Unprompted review
Reply from Spinney Motorhomes & Caravans
Thank you for your five-star review and for choosing us to service your caravan at our Northamptonshire branch. We’re delighted to hear that Sue was so helpful and kept you well informed throughout the week—we’ll be sure to pass on your kind comments to her. It’s great to know everything was sorted as requested, and we really appreciate your support. We look forward to welcoming you back again next year. Safe and happy travels!
Brilliant service from start to finish
Brilliant service from start to finish. Relaxed, 'no pressure' sales team (Mark) made viewing the van initially a pleasant, non-stressful experience. Communication was excellent from the initial order right through to collection. The hand-over on collection day was brilliant!
January 17, 2026
Reply from Spinney Motorhomes & Caravans
Thank you so much for your kind words and for taking the time to leave such a great review. We’re delighted to hear that you enjoyed a relaxed, no-pressure experience and that Mark and the team made the whole process, from your initial viewing through to collection smooth and enjoyable. We’ll be sure to pass on your comments to Mark. Enjoy your new van, and please don’t hesitate to get in touch if we can help with anything in the future.
Personal attention to our order
Personal attention to our order, all questions answered and helpful advice given at every stage.
January 16, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for taking the time to leave such positive feedback. We’re delighted you felt well supported throughout your order and found our advice helpful at every stage. We really appreciate your comments.
Exceptional service
From start to finish our experience with Spinney (Staffordshire) was 10/10. Rebecca went above and beyond for us and we couldn't be more grateful. This is out first caravan, and was very well priced. The caravan itself was in excellent condition overall however there was one defect which we found and it was fully repaired by Spinney with no questions asked. Spinney also delivered our caravan to our site (121 miles away!). We were given a full and comprehensive demonstration of the van to show that everything was in working order and also to make sure that I knew how to operate everything, this was so valuable. We will be straight back when we are ready for an upgrade.
January 13, 2026
Reply from Spinney Motorhomes & Caravans
Thank you for such a wonderful review. We’re so pleased your first caravan-buying experience with Spinney Staffordshire was a great one. Rebecca really does go above and beyond, and she’ll be thrilled to hear your feedback.
It’s great to know the delivery, repair, and handover demonstration met your expectations. We wish you many happy adventures and look forward to seeing you again in the future.
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