Spirit Shop Reviews 

302
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the easy ordering process and the extensive customization options available. Many are satisfied with their purchases, noting that items arrive exactly as ordered and look great. The product quality, including fabric and printing, is often described as high. Additionally, numerous customers commend the fast and timely delivery. However, some customers noted issues like receiving incorrect sizes, wrong items, or products with inaccurate colors or logos. Others experienced inconsistent quality, with logos detaching or poor fabric. Additionally, some reviewers faced delivery problems, including late, lost, or damaged packages.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Users describe positive interactions with quality, frequently praising the nice design and how products match... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Delivery service

Customers had positive experiences with delivery service, with many reporting that their items arrived... See more

User experience

Reviewers mention positive feedback about the user experience, highlighting the ease of customization and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pricing was great, quality was mediocre. One shirt had the logo start to come off after being washed and dried one time. One item came in the incorrect size but customer service was great and repla... See more

Company replied

Rated 5 out of 5 stars

The best part of ordering from Spirit Shop was that there was no minimum shirt order. Most companies require that you order quantities. Also the price plus shipping was excellent as was the quality... See more

Company replied

Rated 5 out of 5 stars

I inadvertantly omitted my choice of logo color and was not happy with the resulting product. Spirit Shop immediately offered to replace the T-shirt. The process was easy and pleasant. I highly recomm... See more

Company replied

Rated 5 out of 5 stars

I had a good experience ordering a custom sweatshirt for my dad. I have never done this before. So, I crossed my fingers and hoped for the best on the color, size, and graphics. They got it right,... See more

Company replied


Company details

  1. Sportswear Store
  2. Clothing Store

Written by the company

SpiritShop is your one-stop store for custom high school apparel, team & mascot spirit wear. Find your school or team and create personalized high school gear by using our online designer and picking from our catalog of thousands of t-shirts, sweatshirts, hoodies, jerseys, hats, and other fan gear. We offer the best deals and highest discounts on school clothing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(302)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Shipping was fast. Quality of print was better than expected. Very reasonable prices.

February 15, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for the feedback. We're glad you're happy with your shopping experience!

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Rated 5 out of 5 stars

Excellent quality

Excellent quality! Items arrived on time and look amazing on me! Very pleased!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're thrilled to hear you're pleased! Thank you for the 5-star review!

Rated 5 out of 5 stars

Wish that you had toddler sizes.

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for your feedback. We carry a couple of toddler and infant items. If you need help locating them on the site, please contact our customer support team at customerservice@spiritshop.com and we'll be happy to assist you.

Rated 5 out of 5 stars

Amazing T’shirts

The sizing is right on and I love the designs

April 4, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you so much for taking the time to leave a review. We appreciate your business!

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Rated 5 out of 5 stars

Great Job!

Everything arrived as ordered and quickly!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so glad to hear you're pleased! Thank you for shopping with Spirit Shop.

Rated 5 out of 5 stars

The first clothing they sent had some…

The first clothing they sent had some the graphics come off after the first wash and they replaced it no questions asked. I have bought multiple things from them and never had this issue before. They corrected it quickly and the new shirts are perfect.

March 28, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We appreciate you sharing your experience. Our customer support team is happy to have been of assistance. Thank you for being a valued customer.

Rated 5 out of 5 stars

Overall great experience and very…

Overall great experience and very reactive customer service. Will be ordering again soon!

March 24, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're delighted to know you had a great experience, and we look forward to serving you in the future!

Rated 5 out of 5 stars

Fast service

Fast service! Product came exactly as described. Can't wait to wear.

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased! We appreciate your business.

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Rated 5 out of 5 stars

Top notch customer service

I ordered a sweatshirt that was to small for my tall husband. Despite your policy you offered a discount. I ordered a new one at 10 pm and my email was answered right the that my discount had been honored. Next day new one was shipped. AWESOME customer service. Thank you!!

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for sharing your experience. We're happy to have helped you. Thanks for shopping with Spirit Shop!

Rated 3 out of 5 stars

The sizing isn’t accurate

The sizing isn’t accurate

March 10, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Sandra, we're sorry sizing wasn't as expected. Please reach out to our customer service team with order details so we may be of assistance.

Rated 1 out of 5 stars

Letters peeling on arrival

First of all the letters on the hoodie sweatshirt arrived peeling! It has NEVER been worn or washed it is horrible! Sweatpants are great. But will never do business again there, I will go to a local place for another hoodie.

January 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're sorry to hear there was a problem with print quality. Please contact our customer support team with your order number and we'll be happy to send a new one.

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Rated 5 out of 5 stars

arrived timely !

arrived timely !

April 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for your purchase and for taking the time to leave a review. We appreciate it!

Rated 5 out of 5 stars

Nice Quality Fast delivery

Nice quality and I received my order quickly. Only suggestion would be to have Stunt T-shirt since they are now a sport.

March 14, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're glad you're pleased with your purchase and we appreciate your suggestion. Thank you for shopping with Spirit Shop!

Rated 1 out of 5 stars

The order was for my Grandson

The order was for my Grandson
High School it which was West Johnston. It came with the #13 Miller
on the back I don't know who in the
devil # 13 is. They wouldn't take the
jacket back so I threw in the trash.
I would NEVER repeat NEVER order anything from this company.

April 1, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Hi Wanda, we're sorry you received an incorrect product. I see that we responded to your email on April 2 and requested a photo of what you received in error so that we could send you a replacement. There's no need to return the incorrect one. Please send the photo as soon as possible so we can expedite the replacement.

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Rated 4 out of 5 stars

Very impressed with the hoodie

Very impressed with the hoodie. Only complaint was that the lettering is not as visible as the website had demonstrated.

April 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for your feedback. Please reach out to our customer support team at customerservice@spiritshop.com if you have concerns about print. We're happy to help.

Rated 5 out of 5 stars

Worth the time and money

I liked the variety of options and customability of your product.

My order (sweatshirt) arrived much quicker than expected. It is very comfortable and seemingly made of quality material.

If I had to nitpick, the black color faded just a tad after the first couple of washes, but nothing serious as it just looks a touch more "vintage". But if I were looking for something to stay "true black", I'd choose a more fade resistant material.

Even with that, I'll absolutely be ordering from here again!

March 7, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

Thank you for your feedback. We appreciate it!

Rated 5 out of 5 stars

Great quality shirts

Great quality shirts, fast shipment

February 21, 2025
Unprompted review
Spirit Shop logo

Reply from Spirit Shop

We're so glad you're pleased with your order! Thank you for shopping with Spirit Shop.

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