Splend Reviews 

2,098
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making interactions smooth and stress-free. Many highlight the exceptional service and efficient processes, noting that the team goes above and beyond to assist with onboarding, vehicle upgrades, and issue resolution. People appreciate the clear explanations and patient guidance provided, contributing to a positive overall user experience. However, some customers reported a decline in support after the initial onboarding, experiencing issues with ongoing customer service and communication. A few others also felt that vehicle conditions were not always as described, with concerns about maintenance approvals and delivery delays. Some reviewers expressed general dissatisfaction, citing stressful and unfair treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting individuals for their exceptional... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent customer service and smooth... See more

Customer service

Users describe positive interactions with customer service, with many praising individuals like staff members... See more

User experience

Customers generally report positive experiences with the user experience, particularly during the onboarding... See more

Product

People report ambiguous experiences with product, with some customers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MYA at Splend gave me the best deal for the Mercedes EQE, and I highly recommend her. She truly understands the whole process and explained everything clearly and patiently. She helped me choose the... See more

Company replied

Rated 5 out of 5 stars

Farhad was amazing today and helped me get back on the road in no time at all. He explained everything really clearly, unlike the advice I was getting from customer service on the phone. He is very kn... See more

Company replied

Rated 5 out of 5 stars

Had an awesome experience, after someone crashed into my car, Helen, dealt with me fast effectively and efficiently. I was able to replace my car smoothly and deal with all challenges that came up.... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Splend. Vikrant was extremely helpful, professional, and transparent throughout the process. He offered me a great deal and even took the time to go through everything ove... See more

Company replied


Company details

  1. Motor Vehicle Dealer
  2. Car Rental Agency
  3. Electric Motor Store

Written by the company

Change the way you own for good with Splend. Splend makes car ownership easier, more affordable, and more accessible for PCO drivers by packaging everything they need to earn more, pay less, and stress less into one affordable weekly repayment. It’s smooth driving with no surprises and the lowest total ownership cost - exactly how car ownership for PCO drivers should be. Experience a new way to own your vehicle with Splend: affordable models, all-inclusive costs, no balloon payments, and the flexibility to try before you buy, plus support when you need it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,098)

571 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from Nadim

Excellent customer service from Nadim. Picked up my new car I'm ease

April 16, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim was amazing

Tanzim was amazing, had a lovely experience on boarding into my Jaecoo

April 16, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Nadim was amazing

Nadim was amazing

April 15, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Very good Farhad was very good

Very good Farhad was very good

April 15, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Great customer service by Jordan…

Great customer service by Jordan amazing service

April 15, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Vehicle return appointment

Off board with Jordan and the car was excellent and the Service as well :-)

April 15, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad and helin were fantastic thank…

Farhad and helin were fantastic thank you

April 14, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Eti the gooner was amazing

April 14, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad and Helin very good and helpful

Farhad and Helin very good and helpful

April 14, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Sanny was great

April 13, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Jordan you were amazing

Jordan you were amazing. Explain everything so clearly and respectfully. Thank you Jordan

April 13, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Accident appointment

I am very happy the way Mr Jordan attended to me he was on point, very fast ,good advice and good to listen to

April 13, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad in Splend Cricklewood was...

Farhad in Splend Cricklewood was excellent. The best person I have come across in the PHV world since I started in Nov 2025. Understood my query, was ahead of the game with question I was going to ask, empathetic and aligned with my experience thus far. Absolute credit to the company and his team. I would love to deal with going forward

April 13, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

farhad was great and speedy really…

farhad was great and speedy really helpful and a good person

April 13, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim thank u so much for Ur help

Tanzim thank u so much for Ur help

April 10, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim was good

April 10, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Alex was absolutely amazing

Alex was absolutely amazing. Flawless process. Great customer service

April 10, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Farhad was amazing and great

April 8, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

I saw much appreciat this guy Farhad so…

I saw much appreciat this guy Farhad so much because his gave me all the necessary attention to me . Thank you so much . 5star ever .

April 7, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

Rated 5 out of 5 stars

Tanzim was amazing

Tanzim was amazing, helped me get into my MG4

April 2, 2026
Unprompted review
Splend logo

Reply from Splend

Thanks for the great review! Our goal is to make sure every driver has a smooth and supportive experience with us, and we’re really glad to see that reflected in your feedback. We appreciate you being part of the Splend community.

The team at Splend
📧 hello-uk@splend.com
📞 0333 016 4331

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